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Blank page and error when sending member invites


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I invited another member of my team to Amplitude; they received their invite but when they clicked on the link in the email it takes them to a page that loads blank and gives the error: ERR_SSL_KEY_USAGE_INCOMPATIBLE. See screen shot below. We have tried using Chrome, Safari, Edge, and clearing the cache. I have already invited two other members who have not had issues with their invites. Does any one know what might be causing this issue?

 

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Best answer by Song Ha 15 May 2023, 23:38

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Userlevel 5
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@Song Ha thanks for writing in about this! I’ve asked our technical support team to look into this error for you.

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Thanks @Esther Trapadoux Esther, we just resolved this issue,  the member had a firewall in place and needed to add the amplitude domain to the list of safe sites.

Userlevel 5
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@Song Ha oh awesome! Thanks for letting me know and glad it worked out.

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