Blank page and error when sending member invites

I invited another member of my team to Amplitude; they received their invite but when they clicked on the link in the email it takes them to a page that loads blank and gives the error: ERR_SSL_KEY_USAGE_INCOMPATIBLE. See screen shot below. We have tried using Chrome, Safari, Edge, and clearing the cache. I have already invited two other members who have not had issues with their invites. Does any one know what might be causing this issue?



Best answer by Song Ha 15 May 2023, 23:38

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3 replies

Userlevel 4
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@Song Ha thanks for writing in about this! I’ve asked our technical support team to look into this error for you.

Thanks @Esther Trapadoux Esther, we just resolved this issue,  the member had a firewall in place and needed to add the amplitude domain to the list of safe sites.

Userlevel 4
Badge +5

@Song Ha oh awesome! Thanks for letting me know and glad it worked out.