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Unable to download user information from a chart

  • September 27, 2023
  • 2 replies
  • 258 views

I created a chart that shows the number of users who are getting an error message on our site each day. I am trying to get a list of the userIDs that are getting this error but when I click the “Download Users” option in the popup that appears when I “click to inspect” on the graph, I get an empty file.

This is the popup:

 

Best answer by Saish Redkar

Hi @Julie Enomoto

Your csv download should contain a list of 3206 user ids ( as per your selected data point from Sept 16 ) and their user properties.

This could be some ongoing UI bug on their end. Did you try reaching out to support?

CCing @Esther Trapadoux 

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Saish Redkar
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Hi @Julie Enomoto

Your csv download should contain a list of 3206 user ids ( as per your selected data point from Sept 16 ) and their user properties.

This could be some ongoing UI bug on their end. Did you try reaching out to support?

CCing @Esther Trapadoux 


Thanks @Saish Redkar. I wanted to make sure it wasn’t user error.

I will reach out to support.

 

Julie


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