Hey! I realised every time my user update their app, a new user ID is created when then this user opens my app in this new version. That gives me one device ID, but multiple users ID…. This is really affecting my retention chart. Would love some help.
Thanks!
If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. You can also create a Guest account below!
If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. Want to sign up as a guest? Create a Community account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.