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Hi, I used to be able to expand the 'Device ID' property on a user and click directly to any linked user profiles that shared the same Device ID as the current user.

This was really helpful for customer support purposes since oftentimes our users would create multiple accounts on different devices, and I would be able to quickly identify all of a user's accounts at once.

Recently, the linking stopped working, and I now have to copy/paste each device ID and perform a manual search.

Is there a setting where I can turn this back on, or is it possible to re-instate this feature?

 

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