New events shows in "User Look-Up" but not in "Segmentation"

  • 26 January 2023
  • 4 replies

Hi everyone! 

So, i added a new event and in the “User Look-Up” list i can see the event but when i go to the “Segmentation” the event doesn’t appear on the list of events.


Could you help me, please?


Best answer by Jeremie Gluckman 27 January 2023, 01:09

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4 replies

Userlevel 6
Badge +9

Thanks for posting here @DiogoVenancio I found a few topics where folks are experiencing issues with user look up. There’s also this help center article - link. Let me know if you’re able to make progress, and if not I’ll loop in other members of the team.


Userlevel 5
Badge +6

Hi @DiogoVenancio -- did the resources @Jeremie Gluckman help resolve the issue?

Hi @DiogoVenancio -- did the resources @Jeremie Gluckman help resolve the issue?


Actually, strange as it may seem, the next day it appeared on the list 😅

Thank you for all the suggestions!

Userlevel 6
Badge +9

Thanks for closing the loop @DiogoVenancio. So glad it all worked out 😃