We have sales people who can use a link to do things on behalf of a customer. When they do that, their data gets merged with the real customer session. Is there a way to say that certain people’s amplitude IDs are never merged? It makes tracking real users really difficult.
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Hello,
Thank you for writing in! My name is Audrey, and I am your Technical Support Agent here to help you.
We do not have an OOTB way to do this, but one workaround you could do if possible is set a unique User ID for the sales person when they use this link. This is because User IDs cannot be merged, so if you create a new user ID, Amplitude will only recognize this as a different user.
For more information, we have a really helpful guide on how we track unique users that I'd recommend reading through: https://amplitude.com/docs/data/sources/instrument-track-unique-users#h_c323d7e5-4662-4a36-b0a1-5110a341e80c.
I hope this helped! Please let me know if you have any questions.
Best,
Audrey
P.S. Checkout upcoming events and user meetups on our events page.
Thank you for writing in! My name is Audrey, and I am your Technical Support Agent here to help you.
We do not have an OOTB way to do this, but one workaround you could do if possible is set a unique User ID for the sales person when they use this link. This is because User IDs cannot be merged, so if you create a new user ID, Amplitude will only recognize this as a different user.
For more information, we have a really helpful guide on how we track unique users that I'd recommend reading through: https://amplitude.com/docs/data/sources/instrument-track-unique-users#h_c323d7e5-4662-4a36-b0a1-5110a341e80c.
I hope this helped! Please let me know if you have any questions.
Best,
Audrey
P.S. Checkout upcoming events and user meetups on our events page.
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