Solved

All my User Sessions charts are empty while I receive all the events (track,page,identify)

  • 20 October 2022
  • 2 replies
  • 144 views

Badge

Hello,

I am implementing Amplitude through differents projects with Segment.com. Each of them are on a different technical stack.

The oldest project receives all the event, user properties, identify, etc., on Amplitude, but all the chart related to User Sessions are at 0.

 

Have any of you ever had this problem? Any ideas how to fix it?

 

Thanks a lot for your help,

Kévin

icon

Best answer by Saish Redkar 20 October 2022, 18:23

View original

2 replies

Userlevel 7
Badge +10

Hi @Kévin André 

The most likely reason could be that those events are getting ingested with session id -1.

Here are some resources which discuss integrations with Segment

Hope this helps.

 

Badge

Thanks for your help, I updated the Amplitude destination on Segment (because I had the old one). I get now the session :) 

Reply