Question

UserID is not set with the identify call, Auth0 and frontend operations have 2 different amplitudeID

  • 23 November 2023
  • 0 replies
  • 61 views

Hello. I’m looking for advice here. We have auth0 and segment on Frontend passing data to amplitude.

The problem is that I don’t have the same user_id between these resulting in different users, also the device_id is different and the same happens if I login from my phone, I am passing the user_id inside the properties but it just get listed there and not used  as a userID in amplitude.
The only thing that is getting aligned is auth0 which is tracking events on each device that I login.

Regarding the track operations, they do not have the user id and the outcome is that I end up with 3 users on amplitude.
One for Auth0, one from my laptop and one from the phone. 

Could you help with a possible solution?

Auth0 event with userId auth0|28c...
Tracked event showing the userId inside properties as auth0|28c...

 


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