Hi Matt,

Thanks for writing to Amplitude, happy to help!

There could be several reasons why the Session Replays are not appearing in Amplitude. Here are a few things you could check:

1. Content Security Policy: Check for any error messages in the JavaScript console that contain the text `Content Security Policy`. If there are any, you'll need to update your site's content security policy to allow connection to Amplitude's APIs.
2. Blocked JavaScript: Browser extensions or network security policy may block the Session Replay SDK. Check your browser's developer tools to see if requests fail, and if so, add an exception for the blocked domains.
3. No events triggered through the browser SDK in the current session: Session Replay requires that at least one event in the user's session has the `[Amplitude] Session Replay ID` property.
4. Session Replay processing errors: There could be several reasons for this, including mismatching API keys or Device IDs, Session Replay referencing the wrong project, short sessions, page instrumentation, or replays older than the set retention period.

For more information, you can refer to the Session Replay Plugin documentation: https://amplitude.com/docs/session-replay/session-replay-plugin

I hope this helps! Please let me know if you have any questions.

Best,
Yosimy


P.S. Checkout upcoming events and user meetups on our events page.

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