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Customer.io Integration Event Data Broken

  • 21 April 2023
  • 5 replies
  • 102 views

When selecting event data to be sent from Amplitude to customer.io, no event data is sent. When I send the test event data, only the user properties not event properties come through. I believe this is not the desired behavior.

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Best answer by sarah.krasnik.prefect 2 May 2023, 14:42

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@sarah.krasnik.prefect thanks for the heads up. Looks like the technical support team worked with you on this and they’ve escalated this to engineering. Hope it’s ok with you if I keep updating this thread while you get help so it also helps out our other community members. 😊

Update: this is resolved.

First, I had to update the customerio mapping to email instead of userId, as that’s how our customerio instance is setup.

 

Second, there was a bug on Amplitude’s end where properties with a `.` in them failed (ex: we had an event property called page.title). This was resolved and a fix was pushed.

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@sarah.krasnik.prefect thanks for sticking with this and posting your update here! @Esha and you are our customer.io integration rockstars!!

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Thanks @Esther Trapadoux ! The Amplitude team rocks!

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@Esha you make us better!! 🤗

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