Attribution user properties disappear from the user profile

  • 19 September 2023
  • 0 replies

I had users utm_properties as their attribution properties.

I have set them up with the latest Browser SDK 2.0

After some events these properties disappear from the user properties completely for certain users, I will not find any utm_source, utm_campaign in the list of properties for a specific user, but the user HAD it before.

For example, I saw the user came from p-max_… campaign, but now the user is not filtered under this condition and has no utm_campaign. After Payment Integration Succeeded event there is not utm_properties for this user.

Where do I have it wrong?

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