Our team has a Lifecycle chart that shows users who were dormant this past week. I want to make it easy to reach out to those users and learn why they were dormant.
Right now on the Lifecycle chart, I click the Dormant Users bar → click View Users → click each User ID one-by-one → click See all other User properties → and then I can see which user it is!
Is there a way to surface the user property that enables me to identify this user (e.g. email or name) with fewer clicks?
Thanks!
Hey
Lifecycle chart doesn’t support any group by clauses currently.
The best bet would be to click on the Dormant Users bar → Download Users. This will download the CSV of all your dormant users from that data point along with their recent user properties in a csv format.
Another option you can try is creating a cohort from that datapoint ( Create Cohort ) , use this cohort in an event segmentation chart and group by the email/name property to get an overview of those users.
Let me know if I have interpreted your use case correctly. Hope this helps.
Thanks
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