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We are at a stage where our internal users testing on the platform creates a lot of noise on the analytics data (DAU, WAU, MAU). How do we exclude specific accounts (Visitor ID OR E-mail preferable, or if not Amplitude ID) from the analyses (Dashboards → WAU. DAU, MAU etc.)

Thanks in advance/

Krish

Hi Krish,

Thanks for reaching out to us. Based on our system records, it looks like you are a Starter/free user.

As much as we would love to help all of our users, the Amplitude Support team does not offer 1:1 email/ticket support for Starter/free customers. The only exceptions are

- Administrative/service tasks
- Login issues
- Bug reports (Please note that, unless your bug report is linked to a p0, we won't be able to send you an individual response but we'll investigate your report and use the information you provide to improve Amplitude.)

More details are listed in our Amplitude Support - Scholarship/Starter doc. If you have questions within the categories listed above, please do not hesitate to fill out our new Scholarship/Starter ticket form.

**To help close the loop on this ticket, in regards to your inquiry, please refer to our documentation on blocking and filtering out internal users from your charts:** **https://amplitude.com/docs/faq/block-and-filter-internal-users**

That said, Starter customers still have access to all of our self-service resources, in particular our Community support forum. We highly encourage our Starter users to ask questions and engage with fellow Amplitude users through this avenue.
We also have documentation available within our Developer Center (https://developers.amplitude.com/docs) and Help Center (https://help.amplitude.com/) for reference.

Feel free to review our full Support policy including what is available for each plan type here: https://help.amplitude.com/hc/en-us/articles/13513083850267-Amplitude-Support-offerings If you find 1:1 support on feature clarification, troubleshooting, etc type of inquiries is necessary for your team, Email Support is available for our paid plans. Pease reach out to our Sales team at global-sdr@amplitude.com if you are interested.

We truly appreciate your understanding as the Support team navigates through constrained resources and low bandwidth. We will be exploring more scalable methods to support our Free customers (Scholarship/Starter) alongside different teams at Amplitude - stay tuned. Thank you for your continued support of Amplitude.

Best,
Amplitude Support team


P.S. Checkout upcoming events and user meetups on our events page.

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