Our Amplitude feed suddenly stopped getting data since 1 May. It says I should contact support, but I am on the free plan so it looks like I have to reach out to the community. Does anyone have any ideas what the issue is? Anything I can provide?
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Stopped receiving data - Realtime data may be incomplete
Best answer by Zhenia Semenina
Hi!
Thank you for writing in - happy to assist!
The “Realtime data may be incomplete or missing” message means that the data received in the last 24h may not all be showing in the chart. I checked out incident logs to find that we are indeed experiencing a delay in the real-time processing at the moment. This lag should only be temporary and no data loss will incur.
I also encourage you to subscribe to our status page to get the latest updates on incidents and solutions: https://status.amplitude.com/.
Apologies for the inconvenience! Please let me know if you have questions.
Best,
Zhenia
1 person likes this
Hi!
Thank you for writing in - happy to assist!
The “Realtime data may be incomplete or missing” message means that the data received in the last 24h may not all be showing in the chart. I checked out incident logs to find that we are indeed experiencing a delay in the real-time processing at the moment. This lag should only be temporary and no data loss will incur.
I also encourage you to subscribe to our status page to get the latest updates on incidents and solutions: https://status.amplitude.com/.
Apologies for the inconvenience! Please let me know if you have questions.
Best,
Zhenia
1 person likes this
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