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User property values are not showing up

  • 23 September 2022
  • 2 replies
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In Data > Properties > User Properties, we are seeing User property names we implemented but we’re not seeing any data in those properties.

We are sending the same property as an Event property and the value is showing up.

Using the Node SDK from our backend.

Scratching our heads. Any help would be appreciated😃

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Best answer by Denis Holmes 26 September 2022, 16:25

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Hi @buddhs ,

 

Denis here, happy to help! Apologies for only getting to this now. 

 

Did you add NodeSDK as a source in your Data? So the issue is that your event property (what name does it have?) is showing up for event props, but not user props. Can you let me know what the property name is? And can you PM me a link to your Data org so I may peek and investigate some more? Thanks!

 

Kind Regards,
Denis

@Denis Holmes yes, added NodeSDK as a source and it’s ‘connected’.

Will DM you, thanks!

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