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User property returning (none) since Apr 9, 2021

  • 24 May 2021
  • 1 reply
  • 170 views
yigitkocak
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Hello everybody :wave:

We have a user property called initial_referrer which used to capture the initial referring URL of the user visiting our website. We didn’t change anything between Apr 8-9 2021 and all our initial_referrer's are returning (none) since.


Anyone else having a similar issue or any suggestions on how we can fix this?

Cheers!

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Best answer by eddie.gaona 25 May 2021, 20:37

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eddie.gaona
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Userlevel 5
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Hello, @yigitkocak I have created a support ticket on your behalf since I will need information about your org. 

 

However, in general, a potential reason for this could be:

  1. Merged users: When an anonymous user merges into a known user (has user id) the user property values of the anonymous user override the ones set for the known user. So if the anonymous user has the initial_referrer property null then the known user will have their property set to null when the merge happens.

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