i'm not able to view ai visibility report beyond 17th november. It says Data last updated on Nov 17
@serviceagent following up to let you know that the team has updated the citations on your account!
Is there anyone who can help?
Hey @serviceagent, thanks for your patience as we looked into this! Can you check your report now and see if it has refreshed?
Not sure what you did but i think it's worse now. the visibility over time line graph is not even populating now. And the report still says Data last updated on Nov 17 even though the time range i've selected is till 10th Dec
@serviceagent can you share your Amplitude org ID and we'll inspect the report directly?
Thanks @serviceagent. Getting the team to look into this and will follow back up!
any update on this? how much time is this going to take? If Amplitude won't be able to deliver us meaningful data and reports, I'll need to decide which other vendor to go with for 2026 before Jan arrives.
Hi @serviceagent, thanks for your patience as we look into this! We're actively investigating these issues and working on a fix and will have a more detailed update early next week.
I did also want to note that these issues are isolated to AI Visibility and should not be impacting other reports.
I just checked the report again today and it says Data last updated on Dec 18 Today is 22nd December for me. It's still not close to real time or updated previous day even. Also, i just realised that the citations are not showing up accurately either. It's says our brand is cited in the ai responses but when you go to check the citation links, there's no brand mention or link cited in the response Accuracy of your AI visibility reports seem extremely off
Thank you for your effort in fixing this. Hope it stays like this and accuracy doesn't break going forward
@Beth Saunders again facing the same issues as before. My brand is serviceagent.ai it keeps changing to serviceagent.com and is showing metrics for that brand which is actually a domain on sale. And when i see prompt and citation data it's not showing serviceagent.com mentioned anywhere let alone serviceagent.ai
Hi @serviceagent, thanks for flagging! The team is working on a fix for this and will have this pushed out this week.
i'm assuming this won't be fixed since it has taken so much time? The tool is very unreliable at this point and doesn't make sense to upgrade to any paid plans
Hey @serviceagent, can you share where you're seeing the wrong URL? As you can see in the screenshots below, it has serviceagent.ai listed. We pushed out an update on the 8th.
Are Amplitude ID identifiers merged in place in database storage or they merged on API charts side? What if I will have too many user merges (e.g. due to very frequent actions & logins from private windows), will charts / user profiles work slower?
We're trying to configure Targeted Replay Capture to capture session replays when specific events fire (e.g. error events with payment IDs for debugging support tickets). We're using the Session Replay Browser SDK Plugin (@amplitude/plugin-session-replay-browser v1.27.1) integrated with the Amplitude Browser SDK…
Hi everyone, We're using Amplitude's S3 export and noticed that for every export batch, two files are created in our bucket: 1. A `_complete` file (0 bytes, seems to be a flag/marker) 2. A `.json.gz` file (the actual event data) The actual data lives entirely in the `.json.gz` file, so the `_complete` file doesn't seem to…
Hi, I set integration between Amplitude and Appsflyer(V1) - I see that integration is active but when I'm trying to check this integration in Amplitude section “Connect AppsFlyer” on the second step I see “Listening..” and nothing happend. Does this second step show any activity only if I begin sending events from…
I want to be able to identify and track the users that are hitting a specific page (feature) that is limited by our product tiering in our multi-tenant SaaS app. Our customer businesses have their own segmented dashboard based on the subdomain of the app url (somebusiness.ourapp.com), and I have figured out how to capture…
