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I’ve successfully connected with Intercom in the “Test Connection” However, when trying to complete the setup, it keeps showing “Failed to update sync. Please try again or contact support.” I confirm that these two events I selected are triggered with User ID and the User ID in Amplitude is identical to Intercom’s Please help me resolve this issue, thanks!
Hi There We are experiencing this maybe unique or not unique situation, where we do not want to directly send the event to Amplitude directly as we’ve got segment collecting the event and sending it back to Amplitude, which is the preferred flow. At the moment when the user fires an event it is collected twice. Is there any solution for this. We are using the new browser SDK2.Kind Regards Vallis
I'm encountering numerous errors in the Amplitude Session Replay plugin:Failed to execute 'matches' on 'Element': The provided selector is empty. These errors originate from libs/plugin-session-replay-browser-1.4.0-min.js.Despite this, session replays function correctly, but the volume of these errors is concerning.Has anyone else experienced similar errors with the Session Replay plugin? Are there known causes or solutions for the 'matches' on 'Element' error related to empty selectors?Any insights or recommendations would be greatly appreciated!
Hi everyoneI use GTM as the tool to setup the init and identification tagsI’ve successfully identified the group “Corp ID” but unable to track group properties even if I set through this tag:I asked the AI bot in the help center and it said “Currently, the Amplitude GTM (Google Tag Manager) template does not support the group identify call which is used to set group properties. ”But in the GTM’s doc it clearly includes the “Set” callI noticed that in the Set Group Properties tag, the label for setting is “User” property. Does this mean it actually not support setting up a “Group” property?I hope someone can tell me how do I set up and see the group properties:
Hi Amplitude Community, I noticed in my UTM source breakdown that the total number of users (4,336) matches exactly with the '(none)' category, even though I have other utm_source values like TikTok (214 users), Instagram (189 users), etc. Shouldn't '(none)' only represent direct traffic? Why would it match the total instead of being a subset? Is this a tracking configuration issue or expected behaviour? Would greatly appreciate help, thank you!
Hi there!I'm implementing Amplitude through GTM. I've disabled the autocapture of pageviews from the init tag as I would like to have control over exactly which parameters I’m sending to Amplitude. However, in the init tag, I see a checkbox for 'Track marketing attribution'.1/ If I create a pageview as a custom event and leave 'Track marketing attribution' checked, is there anything that should be included in the custom pageview event regarding UTMs or similar parameters?2/ What is the consequence of unchecking 'Track marketing attribution'? I assume it means it won't track any UTMs or assign the source of traffic based on URL parameters like fbclid, etc. If I want to set this up manually, how should it be done?Thank you!
By default with the browser SDK, we can get it to track a “Pageview” event which has properties like page_url, page_domain and page_path.I can then query that to our heart’s content but it’s a bit of a pain each time to specify the domain to differentiate between our marketing site and web app (for example).Also, in the event stream seeing “Pageview” just repeated isn’t helpful since it forces us to click on each one to see the page domain and path to even understand the order of their navigation: Even worse, in Amplitude’s “Pathfinder”, a generic Pageview event then looks like this which is not very unhelpful: I’ve seen this older (2014) blog post making a case for not needing a pageview type event, but I think this is naive because an event of viewing a page is just as important in how we attach analysis of user flows as it is to look at an event causing someone to get to that page. It also forgets that some visitors may do a pageview coming from a link from a 3rd party source. Last
We will develop with the corresponding properties of “the order payment completion” event. Since “the order payment 5 properties" and the “5 properties of revenue tracking” are the same,should “revenue tracking” be developed redundantly to construct an ‘arppu’ chart?Can I replace the “revenue tracking property” through “the event property of the order payment completion event”?
Hi , I am getting this error while compiling because i installed this using session replay using npm install @amplitude/plugin-session-replay-browser --saveimport * as amplitude from '@amplitude/analytics-browser';2import { sessionReplayPlugin } from '@amplitude/plugin-session-replay-browser';3 4 // Create and Install Session Replay Plugin5const sessionReplayTracking = sessionReplayPlugin();6amplitude.add(sessionReplayTracking);7 8// Your existing initialization logic with Browser SDK9amplitude.init(API_KEY); These are my dependencies "dependencies": { "@amplitude/analytics-browser": "^2.1.2", "@amplitude/plugin-session-replay-browser": "^1.8.2", "@angular/animations": "~11.1.0", "@angular/cdk": "^11.2.12", "@angular/common": "~11.1.0", "@angular/compiler": "~11.1.0", "@angular/core": "~11.1.0", "@angular/forms": "~11.1.0", "@angular/localize": "~11.1.0", "@angular/material": "^11.2.12", "@angular/platform-browser": "~11.1.0", "@angular/platform-br
Hi everyone, I am working on a multi-tenant application setup where users can access:customer1.example.com for Customer 1's tenant customer2.example.com for Customer 2's tenant And so onIn my code, I have a tenant variable that is sent to Amplitude, as shown below:useEffect(() => { if (!userId || !tenant) { return; } amplitude.init(AMPLITUDE_ID, { userId }); const identifyEvent = new amplitude.Identify(); identifyEvent.setOnce('tenant', tenant); amplitude.identify(identifyEvent);}, [userId, tenant]); I am using @amplitude/analytics-browser version ^2.11.2. This works well for our custom events when triggered (like page load or button clicks) as the tenant property is included.However, we also have Amplitude's autocapture enabled, which captures two initial events on page load that lack the tenant property:[Amplitude] Start Session - missing tenant [Amplitude] Page Viewed - missing tenant Page Load View - includes both tenant and userId See the screenshot for more detailWhen
Hi,I want to use stickiness analysis to improve our onboarding flow and to test ideas.For that reason, we want to check stickiness trying to answer the following question: “how many times of users visit the platform within the 14 days after their sign-up date, who signed up in September”. It is easy to filter who signed up on specific month, i.e, September in this example, through adding event condition.Yet, the results are coming based on the specific month’s performance, which causes problems. For instance;If users who join on the last day of the September, users have only have that single day to engage with the platform within that month. Therefore, their stickiness for that month would be limited to one day, as they wouldn't have any opportunity to return on additional days within the same calendar month.This limitation is inherent in using a monthly stickiness chart. Stickiness charts measure how many unique days within a specific period (e.g., a month) a user performed an event,
Hi, is recurring syncs of Amplitude event data to BigQuery through the Amplitude UI paid? Is it only available for paid customers (on which plans)? I’ve seen related topics but the information in them is inconsistent and I don't know which one is valid.
Hello, I am using the wordpress plugin but need to add more user instrumentation. Is there a good source to create the header code to accomplish the following?Map Wordpress user email to Amplitude UserID Map User First name to Amplitude User Property Map User Last name to Amplitude User Property Map Wordpress User Meta value “Company” to Amplitude User Property CompanyI’d like to start with this, and perhaps upgrade Amplitude and use “Company” as a group ID to aggregate activity.
We were trying out connecting the marketing automation tools and faced some problems.I tried adding MailChimp as a source. After verifying the connection with my admin account on MailChimp, the notification said it was successfully connected. But it was not correctly connected as a source. Instead, it was a destination. I tried a couple of times, but MailChimp always added as a destination.I recorded what I did step by step; please help me add MailChimp as a source.https://www.haolu.com/share/V0WRHE4VAR/8553b6cf3a83843e4d96ba71427460ec
Hei, How can I create a derived property that evaluates an array event property?I have this clause in my derived property:IF( PROPERTY('array_property', 'event')>10000000, "bigger", "smaller")Will this chek every array element or just the first or the sum? If I segment by the redirved property with total events, will it be applied once per event or per array element?
Hi, I have a question about the “New User” event. Essentially, I would expect this event only get fired/recorded once for each unique user?However, I am seeing there are users who performed/recorded the “New User” event more than once. This does not seem to make sense for me.I did some researches on the documentation/discussion on “New users” and I think the most relevant discussion would be the link below but I did not find it very helpful, some additional help would be nice. Thanks!
Hi, I have a “logged in” event. For some clients this is a very active action. For some, there is an auto login in the background, making this a passive action.Is there a way to mark the event as passive in the client or have two versions of the event without creating another event? I would not like to have 2 different logged in events. Thanks a lot!
Hi everyone,Luke here with Goodie Bag - a startup connecting surplus food to customers at a discounted price.We're new to Amplitude and just installed it. We are on the scholarship program but just learned that we don’t have access to the “User Profile API”. My understanding is that we need this API in order to import and sync existing users with their appropriate properties from our database to amplitude. Any chance anyone knows a workaround for this?Thanks!
Hi, I couldn’t find the answer in the documentation myself so I am asking here. When we look on the items table, there is a Views column showing a number. What does it actually count? Does it count the number of times somebody opened an item? Is there any timeframe applied (e.g. last 30 days). Does it count the views from guest users that got a share link to the item?
Let’s say I have an event X.I would like to see a line chart with the number of users who:Performed this event at the each dateANDPerformed the same event at least K times within previous N days from the date? For example. Today is October 21st. Today I have 100 users who performed the event X today and also performed this event between Oct 14 and Oct 20. At the same chart I can see 200 users who performed the event X yesterday (Oct 20) and also performed this event between Oct 13 and Oct 19. Etc.
Hi, we're trying to use the Session Replay service on the Starter plan. We have Session Replay enabled and sampling set to 100% of the traffic for our project. Data is coming into the service, we can see successful requests in Ingestion Monitor https://app.amplitude.com/analytics/{our-org}/session-replay/monitor for our app but in the Session Replay page https://app.amplitude.com/analytics/{our-org}/session-replay it is showing 'Watch your first session replay' We are currently using Segment to track analytics through to Amplitude, so are using @amplitude/session-replay-browser and have set Segment to prefer anonymous ids as outlined https://community.amplitude.com/data-instrumentation-57/amplitude-device-id-vs-segment-anonymous-id-vs-google-client-id-1608 import { AnalyticsBrowser } from "@segment/analytics-next"import * as sessionReplay from "@amplitude/session-replay-browser"let analytics: AnalyticsBrowser...const anonId = analytics.instance?.user()?.anonymousId() as stringawait se
How is the session time in User Sessions Chart measured?Is it calculated by the time difference between the start and end event in the User Streams line? For example, as shown in the attached image, if a start event occurred at 11:55:03 and an end event occurred at 12:05:18, would the session time be measured as 10m15s? Or Is there any other method of calculating the session time?
I have a question about Track sessionsIn the User Streams, there are sessions where the interval between events exceeds 1 hour. The session settings for the project are set to default. Why is this happening?
