Skip to main content

Data Instrumentation

Learn, ask questions, or help others with sending data and extracting data from Amplitude.

  • 1,596 Topics
  • 3,989 Replies
1596 Topics
L
Luan TranNew Member
asked in Data Instrumentation
There is no "people" on "USED BY" tab in "Data -> Events"

I have implemented tracking event, I can see “user, email, event” in “Live event” but when I access the “Data → Events” and then select that event, there are no “people” on the “USED BY” tab even the even row shows “36” at count column   

80
L
23 days ago
E
EvgeniyaNew Member
asked in Data Instrumentation
Cohort with users - no e-mails

hello. I´m trying to set up a cohort where I will see only the users with no e-mail address in their UserID. Is my definition wrong? (still see the users with their e-mails in this cohort) 

603
T
Team Member
24 days ago
J
Jason BamfordNew Member
asked in Data Instrumentation
Safari on macOS Fails to Load Vue.js Site When Amplitude Browser SDK 2 is Integrated”

We have a Vue.js website that uses Amplitude as a primary analytics tool. Everything works well in general but we have some problems in Safari on MacOS.Once we add Amplitude module into the project, our website doesn't load on Safari. If we remove Amplitude module, it starts loading again.In chrome, it always works well, with&without Amplitude.We are using Browser SDK 2 and we tried both from npm registry(@amplitude/analytics-browser@^2.11.8) and from cdn(v2.10.0) directly. None of them worked for us.We are using Vue.js v3.3.4 with Vite v5.2.8.Can you please help us to figure out what the problem is? 

731
J
24 days ago
S
skeelNew Member
asked in Data Instrumentation
Multiple users on same device

We have a mobile app on devices, sort of a kiosk situation, that is shared by many different users throughout the day which causes a problem with tracking.To be clear, all users of the app are required to log in. There are no anonymous uses of the app.After the first user logs in and sends events, when another person logs in on that device, all event tracking is sent as the first user. It isn’t until the app is force closed and restarted that events appear as the new user.This is highly problematic as all the data for a dozen users is only tied to one user, causing inaccurate reporting.We are calling Amplitude.setUserId and Amplitude.identify, setting the userId before each tracking call. We have also tried using Amplitude.reset(), but nothing has worked.Can anyone help? Thank you.

241
Yuanyuan Zhang
Team Member
24 days ago
M
Manuel HannaNew Member
asked in Data Instrumentation
Sync Amplitude cohorts with HubSpot

How to sync amplitude cohorts to hubpsot without losing user properties.In other terms, the current amplitude cohort sync contains all required information, however hubspot is only saving the email. any work arounds to save the remaining properties from amplitude in HubSpot?

1113
B
Community Manager
24 days ago
J
Jiung ChoeNew Member
asked in Data Instrumentation
What is the reason for "none" being recorded in the event property?

Hello,What is the reason for "none" being recorded in the event property? In our app, we have set it up so that all events are logged with predefined values, and if the value is unknown to the app, it is recorded as 'N/A'. However, in the actual Amplitude data, more than half of the values are recorded as "none."I am curious about the cases where "none" is recorded.

572
E
Novice
25 days ago
T
Trisha SharmaNew Member
asked in Data Instrumentation
Performance Issue After Adding Amplitude Tracking Snippet

Hi everyone,I’m experiencing a performance issue after adding the Amplitude tracking snippet to my website. Specifically, after implementing the snippet as described in the documentation, my site’s performance has noticeably decreased.I added<script src="https://cdn.amplitude.com/script/<apikey>.js"></script> <script>try {window.amplitude.add(window.sessionReplay.plugin({sampleRate: 1}));window.amplitude.init('<apikey>', {"fetchRemoteConfig": true,"autocapture": true});} catch(eAmplitude) {console.log('Amplitude not installed: ', eAmplitude);}</script> For example, when I click a button to open a Bootstrap modal popup, it now takes a few seconds to respond. However, when I remove the Amplitude tracking code, the modal opens smoothly without any delay.Has anyone else encountered this issue? If so, do you have any suggestions on how to resolve it or optimize performance while keeping Amplitude tracking enabled?Thank you in advance for your help!

140
T
25 days ago
C
colibritheappNew Member
asked in Data Instrumentation
Can't login - org forgotten

Hi,I forgot my org url, and I can’t login anymore. I use the EU platform.I tried to reset my password, I received the email, but no clue on the org :/Can you help me ?The linked email is colibri.the.app@gmail.comOn a long term roadmap, I think you should find a solution to this issue :)Thank you

150
C
28 days ago
R
Resty ArtiagaNew Member
asked in Data Instrumentation
Inaccurate new users

Ever since we attached user IDs to users, our daily new users increased significantly. We are only storing events for our ios users and the new users count is surpassing our app download count which doesn’t make sense.

1060
R
29 days ago
M
Minjun LeeNew Member
asked in Data Instrumentation
I want to see all user IDs that have accessed a specific page.

Hi. I was wondering if there is a way to see how many user IDs have accessed a page called, for example, abc.com/a, and it would be nice to see the total number of user IDs.Currently, the way I've tried to look at this is by setting [events] under [segmentation] to abc.com/a lookup events, and [filter by] under [segmentation by] to user ID.  Additionally, I'm a free plan user. Once I did this, nothing was found for the User Id. I'm looking for help.

220
M
1 month ago
B
Bhushan LalNew Member
asked in Data Instrumentation
Session-replay interation issues

I’m following this guide: https://amplitude.com/docs/session-replay/session-replay-plugin to add feature of session replay along with ampli in a NextJs site.The events are being captured, but session-replay screen shows no data. Here’s the code that I’m using:const sessionReplayTracking = sessionReplayPlugin({sampleRate: 1});ampli.load({ client: { apiKey: process.env.NEXT_PUBLIC_AMPLITUDE_API_KEY}}).promise.then(()=> { ampli.client.add(sessionReplayTracking)})What thing am I missing?

220
B
1 month ago
J
June TanNew Member
asked in Data Instrumentation
How does Amplitude calculate unique user count with "Any Event"?

 Hi Amplitude Community,I am wondering if anyone knows how Amplitude calculates the unique user count with “Any Event”?I tried matching the numbers by writing an SQL query that counts distinct number of Amplitude ID in each period, but the numbers did not match with the ones on the chart below. I want to know the exact criteria / formula by which the unique user count (Any Event) metrics are calculated on Amplitude. Thank you in advance!

293
J
Experienced
1 month ago
A
Allen WangNew Member
asked in Data Instrumentation
Hiring Amplitude expert for my Google-Backed startup

I'm looking to hire an Amplitude expert for my AI consumer startup, which is backed by Google. I'm not sure if this is the right place to post, but I'd love to connect with any potential candidates. This would be a remote role, with both part-time and full-time options available.

160
A
1 month ago
A
Alex LiangNew Member
asked in Data Instrumentation
We are on growth plan, but not able to start a feature experimentation, does anyone has any idea?

We are on growth plan, but not able to start a feature experimentation, does anyone has any idea? 

120
A
1 month ago
D
Experienced
Daniel at JodooExperienced
asked in Data Instrumentation
Unable to send event to Intercom

I’ve successfully connected with Intercom in the “Test Connection” However, when trying to complete the setup, it keeps showing “Failed to update sync. Please try again or contact support.” I confirm that these two events I selected are triggered with User ID and the User ID in Amplitude is identical to Intercom’s  Please help me resolve this issue, thanks!

393
Y
Team Member
1 month ago
V
Vallis WeekesNew Member
asked in Data Instrumentation
Prevent Sending Ampli events to the Amplitude dashboard directly as we use segment

Hi There We are experiencing this maybe unique or not unique situation, where we do not want to directly send the event to Amplitude directly as we’ve got segment collecting the event and sending it back to Amplitude, which is the preferred flow. At the moment when the user fires an event it is collected twice. Is there any solution for this. We are using the new browser SDK2.Kind Regards Vallis

120
V
1 month ago
I
Igor GasskoNew Member
asked in Data Instrumentation
'matches' on 'Element' Error in Amplitude Session Replay Plugin v1.4.0 Causing High Error Volume

I'm encountering numerous errors in the Amplitude Session Replay plugin:Failed to execute 'matches' on 'Element': The provided selector is empty. These errors originate from libs/plugin-session-replay-browser-1.4.0-min.js.Despite this, session replays function correctly, but the volume of these errors is concerning.Has anyone else experienced similar errors with the Session Replay plugin? Are there known causes or solutions for the 'matches' on 'Element' error related to empty selectors?Any insights or recommendations would be greatly appreciated!

130
I
1 month ago
D
Experienced
Daniel at JodooExperienced
asked in Data Instrumentation
Setting Group Properties in GTM

Hi everyoneI use GTM as the tool to setup the init and identification tagsI’ve successfully identified the group “Corp ID” but unable to track group properties even if I set through this tag:I asked the AI bot in the help center and it said “Currently, the Amplitude GTM (Google Tag Manager) template does not support the group identify call which is used to set group properties. ”But in the GTM’s doc it clearly includes the “Set” callI noticed that in the Set Group Properties tag, the label for setting is “User” property. Does this mean it actually not support setting up a “Group” property?I hope someone can tell me how do I set up and see the group properties: 

17416
D
Experienced
1 month ago
W
Wan HikmahNew Member
asked in Data Instrumentation
(none) event has similar amount as the total while there are still breakdown of other UTM sources

Hi Amplitude Community, I noticed in my UTM source breakdown that the total number of users (4,336) matches exactly with the '(none)' category, even though I have other utm_source values like TikTok (214 users), Instagram (189 users), etc. Shouldn't '(none)' only represent direct traffic? Why would it match the total instead of being a subset? Is this a tracking configuration issue or expected behaviour? Would greatly appreciate help, thank you!

170
W
1 month ago
P
Przemyslaw MajosNew Member
asked in Data Instrumentation
Custom Page View event + UTMs

Hi there!I'm implementing Amplitude through GTM. I've disabled the autocapture of pageviews from the init tag as I would like to have control over exactly which parameters I’m sending to Amplitude. However, in the init tag, I see a checkbox for 'Track marketing attribution'.1/ If I create a pageview as a custom event and leave 'Track marketing attribution' checked, is there anything that should be included in the custom pageview event regarding UTMs or similar parameters?2/ What is the consequence of unchecking 'Track marketing attribution'? I assume it means it won't track any UTMs or assign the source of traffic based on URL parameters like fbclid, etc. If I want to set this up manually, how should it be done?Thank you!

531
dangrainger
Expert
1 month ago
T
Peer Moderator
trevin-bcPeer Moderator
asked in Data Instrumentation
What is the best practices for tracking web pageviews?

By default with the browser SDK, we can get it to track a “Pageview” event which has properties like page_url, page_domain and page_path.I can then query that to our heart’s content but it’s a bit of a pain each time to specify the domain to differentiate between our marketing site and web app (for example).Also, in the event stream seeing “Pageview” just repeated isn’t helpful since it forces us to click on each one to see the page domain and path to even understand the order of their navigation: Even worse, in Amplitude’s “Pathfinder”, a generic Pageview event then looks like this which is not very unhelpful: I’ve seen this older (2014) blog post making a case for not needing a pageview type event, but I think this is naive because an event of viewing a page is just as important in how we attach analysis of user flows as it is to look at an event causing someone to get to that page. It also forgets that some visitors may do a pageview coming from a link from a 3rd party source.  Last

530011
M
1 month ago
H
heejin jungNew Member
asked in Data Instrumentation
revenue tracking VS Order payment completed EVENT

We will develop with the corresponding properties of “the order payment completion” event. Since “the order payment 5 properties" and the “5 properties of revenue tracking” are the same,should “revenue tracking” be developed redundantly to construct an ‘arppu’ chart?Can I replace the “revenue tracking property” through “the event property of the order payment completion event”? 

2795
W
1 month ago
M
Manisha ChoudharyNew Member
asked in Data Instrumentation
Error while installing session replay SDK plugin

Hi , I am getting this error while compiling because i installed this using session replay using npm install @amplitude/plugin-session-replay-browser --saveimport * as amplitude from '@amplitude/analytics-browser';2import { sessionReplayPlugin } from '@amplitude/plugin-session-replay-browser';3 4 // Create and Install Session Replay Plugin5const sessionReplayTracking = sessionReplayPlugin();6amplitude.add(sessionReplayTracking);7 8// Your existing initialization logic with Browser SDK9amplitude.init(API_KEY); These are my dependencies   "dependencies": {    "@amplitude/analytics-browser": "^2.1.2",    "@amplitude/plugin-session-replay-browser": "^1.8.2",    "@angular/animations": "~11.1.0",    "@angular/cdk": "^11.2.12",    "@angular/common": "~11.1.0",    "@angular/compiler": "~11.1.0",    "@angular/core": "~11.1.0",    "@angular/forms": "~11.1.0",    "@angular/localize": "~11.1.0",    "@angular/material": "^11.2.12",    "@angular/platform-browser": "~11.1.0",    "@angular/platform-br

470
M
1 month ago
O
Onur_MCGNew Member
asked in Data Instrumentation
Measuring stickiness without getting limited on the calendar month - instead based on the rolling days after sign-up

Hi,I want to use stickiness analysis to improve our onboarding flow and to test ideas.For that reason, we want to check stickiness trying to answer the following question: “how many times of users visit the platform within the 14 days after their sign-up date, who signed up in September”. It is easy to filter who signed up on specific month, i.e, September in this example, through adding event condition.Yet, the results are coming based on the specific month’s performance, which causes problems. For instance;If users who join on the last day of the September, users have only have that single day to engage with the platform within that month. Therefore, their stickiness for that month would be limited to one day, as they wouldn't have any opportunity to return on additional days within the same calendar month.This limitation is inherent in using a monthly stickiness chart. Stickiness charts measure how many unique days within a specific period (e.g., a month) a user performed an event,

410
O
1 month ago
I
ingabNew Member
asked in Data Instrumentation
Export to BigQuery

Hi, is recurring syncs of Amplitude event data to BigQuery through the Amplitude UI paid? Is it only available for paid customers (on which plans)? I’ve seen related topics but the information in them is inconsistent and I don't know which one is valid.

360
I
1 month ago

Recent Tips & Tricks

Terms & ConditionsCookie settings