How can i look up for churn users who did not use the app for XX number of days?

  • 3 April 2024
  • 3 replies

I want to run analysis on my churned users.

I’m trying to create a segment/audience for users who did not use my app for 14 days or more since the launch of the app.

What would be the best approach for this?

3 replies

Userlevel 7
Badge +10

Hi @Alex Espinosa 

Here’s a base definition you can use for your cohort



The only doubt i have with this solution is that re-engaged users who stoppoed playing for more than 14 days and then started again would appear in the segment.

There is no solution to capture any player that didn’t play for 14 consecutive days at any point during the life of the product?

Userlevel 7
Badge +10

You might try playing around the count in interval clause in the cohort definition and see if that fits your use case.