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Device Type as OS

  • 6 January 2023
  • 5 replies
  • 55 views

Hi,

For some reason my Device Type keeps being recorded as an OS (Linux, Windows). Do you guys perhaps have any idea why that would happen?

I read through the existing questions and couldn’t find a related one...

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Best answer by Zhenia Semenina 16 January 2023, 13:54

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5 replies

Userlevel 4
Badge +7

Hey there! 

 

Would you be able to give us more info about this? 

 

Which method are you using to collect the data? is it one of our SDKs? if yes - which one? Can you please update it to the latest version and see if the OS is collected properly now? 

Are you collecting this data through a third party service and then send to Amplitude? If yes - which one? 

 

How do you know the OS is collected incorrectly? Can you give us a few examples? 

thanks!

 

Best,

Zhenia

 

 

Userlevel 5
Badge +9

Hi @feik I hope all is well. Closing the loop here. Were you able to make progress? Keep us posted if you need additional help. 

Hi 

Thanks for replying @Zhenia Semenina and @Jeremie Gluckman.

Sorry for being absent but I will supply all the relevant info now to give you more context of the problem...

Userlevel 5
Badge +9

Thank you @feik😃

Hi,

Here are some details:

I use the Web SDK to collect the data via an Angular site (Typescript).

"@amplitude/analytics-browser": "^1.6.4"

The device type is being recorded as Windows or Linux (but sometimes as Apple iPhone). I was expecting this to be maybe mobile, desktop or tablet.

And the OS is captured as browser versions which doesn’t feel right. I was expecting those to be Linux or Windows.

Here’s an example:

 

One thing that might influence this is the fact that we record these events via a VPN. I kinda doubt it’s relevant, but I’m just putting it out there.

Any ideas @Jeremie Gluckman @Zhenia Semenina ? Or is this correct as is?

Thanks

Martin

 

 

 

 

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