Funnel Conversion: Users are missing

  • 24 May 2023
  • 1 reply

I’m creating a funnel analysis on Amplitude, as I wanted to see specifically which users dropped off. However, when selecting the drop-off area and “View users”, there were users that I know completed the second action, because when using User lookup, I can see both events in the funnel were triggered. Is there a setting I’m misinterpreting the funnel?


1 reply

Userlevel 4
Badge +9

Hi @Tasneem Muchhala . Can’t see from your second image, but what funnel configuration have you set up? There are all sorts of options in there regarding order (this order VS any order VS exact order), time window (completed withing X days/ hours/ minutes/ seconds), etc….so perhaps you’ve got something in that config which would exclude certain users despite them completing A and B within their full user history.