Survicate responses not connecting with existing amplitude user profiles

Hello!
We recently integrated amplitude with survicate. We are seeing that the event is sending when a user fills out a survey (survicate_survey_answered), but it is creating a new user ID for them and not connecting to their original account in amplitude. Can someone help me figure out what I need to do to make sure the users sent to amplitude from survicate have the correct profiles connected?

Happy to provide any other info needed.

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Amplitude_Admin

Thanks for reaching out here summersho1. If you’re experiencing issues with importing Survicate data it could help to review your data taxonomy and tracking plan in more detail. These posts include a few additional instrumentation best practices to remember. Please keep us posted if you need more help!

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