GTM not working properly

RafaelCunha

Hello there,

Im using GTM model “Amplitude Analytics”, but getting into some issues:

Seems GTM Event when active, broke the AMP pixels on React website (all connections stop working), because that i´m trying to send all data from GTM
When i set UTM on events Pageview it doesn't setup on Amplitude as user properties:
When i send the event to setup user_id it doesn't set it up on Amplitude:

Any help is welcome

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Accepted answers

eddie.gaona

Hello RafaelCunha happy to help!

I tested the GTM Template in my personal instance and was unable to replicate the behavior described. I will paste how I have my settings set up.

In my Amplitude project, the User ID is set as 891348973289489 as shown in the screenshots.

Also, it’s worth noting that the GTM template follows our JS SDK setup. In order to enable the UTM and referrer capabilities you actually have to enable them via the Option Key as shown in the first screenshot above. More information on how to enable UTM and referrer can be found, here.

Hope this helps!

All comments

eddie.gaona

Hello RafaelCunha happy to help!

I tested the GTM Template in my personal instance and was unable to replicate the behavior described. I will paste how I have my settings set up.

In my Amplitude project, the User ID is set as 891348973289489 as shown in the screenshots.

Hope this helps!

RafaelCunha

I got user_id set it up, with the follow configuration:

UTM still not working, am i missing a conf ?

Thanks in advance!

RafaelCunha

On my tests, UTM didn't work, but on ADS everything working fine… thanks

eddie.gaona

Hello RafaelCunha glad to hear that you have setup GTM!

For the UTM parameters, my tests were also not showing UTMs in Amplliutude. However, it’s important to note how UTMs are captured. In order for Amplitude to capture UTMs they need to be available within the URL.

An example URL would be:

https://www.amplitude.com/?utm_source=newsletter&utm_campaign=product_analytics_playbook&utm_medium=email&utm_term=product%20analytics&utm_content=bannerlink<br />

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