Some of our users are not showing on the Amplitude profile

Some of our users are not showing on the Amplitude profile. Sharing User ID of one such user below.

679600381e1ae4f9bddbee36

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BENOIT LIEVIN

Hello Khushboo,

Does this event fired any event recently ?

Best regards,

Ben

P.S. Checkout upcoming events and user meetups on our events page.

Khushboo Dang

Hi Ben,

Yes, the User ID provided is associated with an active user. However, we are unable to find them in Amplitude. Is there any particular reason this might be happening?

BENOIT LIEVIN

Hello Khushboo,

I did not see any event on the last 6 months in your organization.

Can you take a look if you are really sending event in your organization.

Best regards,

Ben

P.S. Checkout upcoming events and user meetups on our events page.

Khushboo Dang

Hi Ben,

Thanks again for your help with this.

Events for other users are updating and displaying as expected. However, the user with ID 679600381e1ae4f9bddbee36 isn’t showing up.

Would you be able to take a look at this specific user?

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