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why client event time of some events is future timestamp?

  • 25 April 2023
  • 5 replies
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I have recently experienced a problem with the client_event_time, as it presents an inaccurate future timestamp. I would appreciate any insights regarding the causes and timing of this discrepancy, as I aim to prevent such instances from occurring. To provide further context, the events were recorded on April 21, 2023, but the client_event_time displays May 26, 2023.

 

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Best answer by Saish Redkar 25 April 2023, 18:46

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Userlevel 7
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HI @dykim 

What’s your mode of data ingestion? SDKs or the HTTP API?

I think this could be some issue on your client code since the client event time is set in future, but all the upload timestamps are well in sync.

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Thank you for reply @Saish Redkar 

is it possible that the user intentionally modified the time settings on their mobile device, consequently leading to data being logged with a future timestamp?

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We are utilizing both SDKs and the HTTP API in our system. A new case has arisen where the client_event_time is logged as December 16, 2026, while all other timestamps seem to be inaccurate, showing as July 27, 2022. I think all upload timestamps are well synchronized.

What could be the cause of this discrepancy, and how can it be resolved?

 

 

Userlevel 5
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@dykim great question, there are a couple of reasons this might be happening, including a dependency on the user’s device clock. I’ve raised this issue with our support team so they can look into this further!

@Esther Trapadoux Is there any update on this issue? I am also noticing the event time is sometimes in the future compared to the other timestamps.

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