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Product Personalization and Audience Segmentation

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences.

  • 107 Topics
  • 235 Replies
107 Topics
Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
published in Product Personalization and Audience Segmentation
Welcome to the product personalization and audience segmentation forum!

Ask questions about our self-serve personalization engine for marketing and product teams called Amplitude Audiences. This is where you can ask and get feedback on questions such as: ✅ Why am I unable to view Custom Marketo Boolean Field after sync completion?✅ Does personalization work for anonymous users? Helpful resources: ❓Overview of Audiences❓Computations: create new properties❓Predictions: what are Amplitude predictions, build a prediction, using prediction-based cohorts in campaigns❓Recommendations: building a recommendation, using recommendations in personalization campaigns❓Syncs & Integrations to third-party destinations❓Amplitude Academy course: Getting Started with AudiencesStill have questions? Post them here! 

3790
Amplitude Admin
Community Manager
2 years ago
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Rachel ManorNew Member
asked in Product Personalization and Audience Segmentation
I can't configure a cohort to work as I intend it

Hi,I’ve been trying to configure a cohort of users and I think I might be missing something in the configuration. I do it through the Users → Cohorts → new cohort button. I wanted to create a cohort where users of a certain domain are NOT included in the cohort. I did so by asking amplitude to include users only if their email “does not contain” the string “@domain.com”. This condition is inside it’s own section in the cohort definition, so afaik, it should be ANDed with any other conditions to create the cohort.After that, I created a segmentation chart, and added “segment by” section, and added my cohort there.The problem is that I still see users from domain “domain.com” taking actions in the segmentation chart. I must be doing something wrong, or not understanding how this works. Can anyone help?

160
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12 days ago
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Novice
DeepeshNovice
asked in Product Personalization and Audience Segmentation
I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years.

Hi, I am trying to filter users in a retention chart based on their earnings greater than a certain dollar amount over the past 1.5 years. However, I can only go till the last 365 days. It says in the Amplitude tutorial that I can filter based on the past 36 months if I used monthly data. I am using monthly chart but I don’t see an option to filter based on months. I tried using cohorts but I still cannot go past 365 days. How can I accomplish this?

144
liuaud
Peer Moderator
15 days ago
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Novice
DeepeshNovice
asked in Product Personalization and Audience Segmentation
I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription)

I am trying to get the monthly credits earned by our plus customers (Customers who opted for a subscription). If a customer paid in that month, then his credits should be included and if the customer decided not to pay in that month, credits should not be included. I am not sure how to accomplish this in Amplitude. If I make a condition to check if a customer paid any one of the months, I get the credits of all the months and not the months when he actually paid.

165
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Team Member
17 days ago
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Anatoli KorolenkoNew Member
asked in Product Personalization and Audience Segmentation
How to exclude users with a Specific user status from Event Analysis

Hi Support Team,I need help excluding specific users from my stats in Amplitude. Here's an example:I have a user property called User Status that can change over time. For instance:A user views an article while their User Status is Active. Later, the same user is marked as Banned.I want to exclude all users with User Status set to Banned, so none of their events (even those from when their status was Active) appear in my analysis.How can I achieve this in Amplitude?Thank you!

130
A
19 days ago
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Fizza FatimaNew Member
asked in Product Personalization and Audience Segmentation
Why am I getting 'none' in product names when the splitting property has been setup?

Hi, So I am trying to view the information in a data table on the basis of the product names. I want to view how many times a set of events were triggered against specific products. Any idea how to resolve this issue? I have already set up the splitting property for products. 

330
F
1 month ago
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Tools FwordNew Member
asked in Product Personalization and Audience Segmentation
Filtering out internal users from the data

Hi,I would like to filter out internal users from our product usage data (DAU, MAU, WAU etc.). How can I do this? Thanks, Krishnan

1332
L
1 month ago
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ivanmunizNew Member
asked in Product Personalization and Audience Segmentation
Users who perform an event every week

I need to calculate these two KPIs:How many users have performed an event every week since they signed up or since they performed it for the first time?  How many users have performed an event X times during the first 7 days since signing up?I would also want to see that as a trend, not just as a number. 

170
I
1 month ago
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Experienced
Daniel at JodooExperienced
asked in Product Personalization and Audience Segmentation
Set up a group-level cohort with designated number of users performing events

Hi, I want to track how many active companies there are over time and found that setting up conditions for how many users perform the events is challenging in the custom cohort feature. When analyzing an engagement metric of a B2B product, having multiple users/ teammates actively use the product is a critical part of defining metrics. Defining only by the count of events is not sufficient to me.Do you have any suggestions for this analysis scenario? Or do I simply overlook some places to set up?

574
Yuanyuan Zhang
Team Member
1 month ago
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MarcossNew Member
asked in Product Personalization and Audience Segmentation
Misrepresented charts due to Non Registered users

Hello, our iOS app charts show inaccurate information due to Non Registered users.Most part of the user properties are asked as app customization questions in the onboarding process but are sent to Amplitude each time the user is in the App’s Home so we always have true and updated data.The issue we are facing is that the properties charts show a huge amount of Non Registered users with the property (it doesn’ matter the chart) tagged as None, despite the Non registered users ID is preserved after the user is registered.   Could you please help? Thanks!

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2 months ago
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Matthew DoNew Member
asked in Product Personalization and Audience Segmentation
How to create a new user cohort

Hi all, I work at a social video platform similar to Youtube, and i was wondering how to create a filter for “New Users” that have recently signed up. Can anyone help guide me on how to create this?

451
belinda.chiu
Team Member
2 months ago
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Nilesh KhartadNew Member
asked in Product Personalization and Audience Segmentation
Help with Event Tracking and User ID Issues in Amplitude

I have a few questions regarding our event tracking setup and would appreciate your guidance:Tracking Unique Shadow IDs Before Signup: In our app, before a user completes the signup process, the user_id is null, and we assign a unique shadow ID to track events. However, we're facing difficulty tracking these unique shadow IDs before the actual user_id is generated. Could you please guide us on how to properly track these shadow IDs in Amplitude? If there is any documentation available that we can share with our backend team, please provide the link.Missing User IDs Post-Signup: After signup, we’ve noticed that some user_ids are missing in Amplitude, even though these IDs are present in our SQL database. Could you help us identify why these user_ids are missing in Amplitude and how to resolve this?  Some user_id are present in amplitude but not triggering the event, why this is happening and how to resolve? "Guest" Appearing in User IDs: We have observed that some user_ids are being rec

380
N
2 months ago
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Tatsiana UlasevichNew Member
asked in Product Personalization and Audience Segmentation
How to exclude users from charts by email? It doesn't work correctly

Hi everyone! Could you please help me with a problem related to excluding certain user emails from reports?As you can see in the screenshot, the email is in the filter (set to 'not equal'), but the screenshot also shows that this email is still appearing in the report. What could be causing this?  

390
T
3 months ago
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Helpful Hero
liukaichiHelpful Hero
asked in Product Personalization and Audience Segmentation
Comparing Date with "Today"

I would like to be able to compare a User Property Date to “today”. For example, if I want a cohort of users who are currently “subscribed”, there doesn’t seem to be a reliable and automated option to do that. If I were able to compare dates within User Properties to “Today”, then I would be able to create a cohort that is something like: “subscription expiry > today”, and I could keep a cohort of all my subscribed users. This works for a specific day, but if the day I’m comparing to is dynamic, then it seems I’m out of luck. Another example is for Experiment. I want user who are “subscribed” to see a specific variant. Again, I don’t think that’s really possible without sending an event to Amplitude when the subscription expires, which seems unscalable. Maybe it’s possible, and I missed it somewhere? Thanks in advance,Justin

4615
K
3 months ago
Palina Chernavtseva
Novice
Palina ChernavtsevaNovice
asked in Product Personalization and Audience Segmentation
How can I create a chart which shows an event segmented by another event property?

Hello!I need to create a chart which will show how many users activated the subscription segmented by the traffic source they came from.Here’s my subscription activation chart:And here is my traffic source segmentation chart:How do I know i.e. how many users who came from TikTok activated the subscription? Thank you so much!

430
Palina Chernavtseva
Novice
3 months ago
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SammyNew Member
asked in Product Personalization and Audience Segmentation
User segments from comma separated list does not return correct output?

Hello!The event “Completed org creation” returns 32 event triggers in the Amplitude segmentation chart. I download those user_ids  (image 1) and create a comma separated list as stated here in order to create a segment to check those 32 user´s behaviour in other event.However, when I create the segment using the comma separated list of user_ids dowloaded from Amplitude, the “Completed org creation” event suddenly returns 9 instead of 32 event triggers. I am expecting the same number of triggers. I have checked that both graphs show unique users as well as have the same date range. What could be the cause of error here?   

1693
JennRu
Community Manager
4 months ago
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Konstantina SarriNew Member
asked in Product Personalization and Audience Segmentation
Deleting specif event

Hello, We want to delete a specific events ID but we can’t find the way to do. These are about reviews. Can you help us?

901
Saish Redkar
Expert
4 months ago
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Tushar SrivastavaNew Member
asked in Product Personalization and Audience Segmentation
Amplitude creating multiple profiles with different amplitude IDs for thes same user id ?

Hi Guys, We are observing an issue with amplitude wherein, A user with same user ID is showing up with two different unique users with different amplitude IDs,  What could be the possible reasons for the same Thanks in advance

500
T
4 months ago
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Tushar SrivastavaNew Member
asked in Product Personalization and Audience Segmentation
Amplitude creating multiple profiles with different amplitude IDs for thes same user id

Hi Guys, We are observing an issue with amplitude wherein, A user with same user ID is showing up with two different unique users with different amplitude IDs,  What could be the possible reasons for the same Thanks in advance

590
T
4 months ago
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Konstantina SarriNew Member
asked in Product Personalization and Audience Segmentation
Deleting specific event

Hello, We want to delete a specific events ID but we can’t find the way to do. These are about reviews. Can you help us?

530
K
4 months ago
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Rajat MukatiNew Member
asked in Product Personalization and Audience Segmentation
Create new user property

I am new to Amplitude & can’t figure out a basic thing. I have integrated Amplitude with my website & I have started receiving data.On my website, I wanted to filter our specific user ids, which I know are either my devices or people I know. So I created a new user property “Nickname” & will filter based on whether Nickname is set or not for a user id. The problem is that I’m unable to see this field inside the user’s details page. Where do I find & edit this field for specific users?

4175
Saish Redkar
Expert
5 months ago
E
Elias HjellestadNew Member
asked in Product Personalization and Audience Segmentation
How can I create a cohort based on webpage domain accessed?

Hello,My company’s web app uses subdomains to separate customer environments, in the following format: xxxxx.yyyyy.com.How can I dynamically create cohorts based on the xxxxx value of a domain, so I can easily track statistics on a per-customer env basis?Best regards,

722
E
5 months ago
A
Anuvind T PNew Member
asked in Product Personalization and Audience Segmentation
Aggregate events over a day for frequency calculation

I want to check how many users streamed a new song in the last 30 days1 user can stream a song multiple times a day, We consider a user as converted if he streamed the song once a day - I want to check how many user where active on this song per day in the last 30 days I want to see how many users streamed the song 1 or 2 or 3 or etc days out of the last 30 daysRight now if I use HLIST or Frequency for the event started song  with song_name=<The song I want> This will count a user multiple times if a user streams the song multiple times a day, the frequency of the output can be >30 even if I am looking at only 30 days data. I want to aggregate that into a daily level.  Essentially daily activation aggregate for this song, and frequency distribution of this daily activation Let me know if you want more clarification here. Example chart: https://app.amplitude.com/analytics/demo/chart/new/7m3ja4li

751
T
Team Member
6 months ago
S
Helpful Hero
Shubham PatelHelpful Hero
asked in Product Personalization and Audience Segmentation
Average of ROLLWIN for a specific duration

I want to highlight the MAU for last week. Now, currently I do it by checking the MAU for the period of last 30 days, with the offset of 7 days. So it basically tells me the rolling average MAU for the day that was 7 days ago.What I want here is that I want the ROLLWIN for each of the 7 days of last week - and an average of that (Sum of ROLLWIN for 7 days / 7). This will essentially give me a single number which kind of covers all the 7 days in a single metric. Is there a way to solve it that way?This is needed as I want to compare MAU performance of last week and last to last week. Hope I was able to explain the situation.

1144
S
Helpful Hero
6 months ago
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Helpful Hero
Shubham PatelHelpful Hero
asked in Product Personalization and Audience Segmentation
Textbox with a single number calculated LIVE from the data source

I have been creating singular text boxes in Looker Studio using BQ data. This data is updated live with the BQ data and has specific date ranges set on it, for eg: last week or last to last week date range.I want to know how can I create such single data point text boxes with defined time ranges - which will give me a visibility on what my static metric is for any period of time. I will use this to create a dashboard for my team where they can see how any metric has been performing for different periods. Graphs for this type of analysis with multiple data points become too cluttered.

993
liuaud
Peer Moderator
6 months ago

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