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3057 Topics
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christaltoNew Member
asked in Data Instrumentation
AnonId is being replaced

We are running into issues where the anonymous id that’s been set when a new user visits our site changes as this same user creates an account. We call Identify right after the user creates an account and before the next page loads. A user Id is set but then a new anonymous id has been set replacing the old one which breaks our acquisition reports which are typically tied to anonId. Has anyone else experienced this? How did you solve for this?Note: our registration flow is built on vue as a SPA

1281
Jacenda Davis
Team Member
8 months ago
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Novice
BredNovice
asked in Data Instrumentation
How to integrate Amplitude SDK to iOS (SwiftUI)?

Amplitude’s Quickstart Guide lacks the most important part, after installing Amplitude SDK as a dependency, it gives this code to init it:import AmplitudeSwiftlet amplitude = Amplitude( configuration: Configuration( apiKey: "YOUR-API-KEY" ))OK, … so what should I do with it (after I insert my own API Key)? Should it be in the @main ‘s init? Should I put it in didFinishLaunchingWithOptions ? Include it as a Singleton? Or a static var? Or paste this let amplitude = Amplitude(configuration...) in each file? P.S. I’ve looked at the SDK on GitHub and noticed that they use the static var approach. As I understand it, this way Amplitude won’t be initialized until that static var is accessed for the first time. So if my app has 5 consecutive screens and I track an Amplitude Event on Screen #4, — only then will Amplitude start, and only then will fire Session events (session start), which would be incorrect as the user started his session on Screen #1. P.P.S. Crazy how such a leadi

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Novice
8 months ago
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kaspesiNew Member
asked in Data Instrumentation
Getting started: connect your first app

Trying to do the getting started, noticed that the documentation seems to be outdated for connection with swift. `amplitude.track("Sign Up")`  Is no longer how to track via latest swift update.I’m sending my event like this:       amplitude = Amplitude(configuration: Configuration(          apiKey: "PROVIDED API KEY"      ))      let event = BaseEvent(eventType: "Sign Up")      amplitude.track(event: event)      print("Sign up event")With this the Verify your installation in realtime has been “listening” for over 12 hours and have not gotten past this step.  I’ve even tried uploading the test data as a cvs and am still stuck here.  Any help would be appricated.

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K
8 months ago
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JazzfanNew Member
posted in Data Instrumentation
Job Offer Scam

The scammers continue to use Amplitude’s name and logo to lure victims.  As described by a previous poster, it’s a position to optimize amazon products by submitting phony reviews.  You get paid and lots of bonuses every day.The catch is you have to deposit money which you get back after completing the tasks.  It works well for a few days.  They even give you money for training. About $150 US.  But after they lure you in and it looks legit, there are these increasing bundling products where you have to deposit more.  And more and more. Basically beyond the reach of a regular person.  No deposit, no money back.Quite the sophisticated outfit. User group. A trainer who is super friendly, flirty, and helpful. Guides you thru the whole process.  But then you get hooped. Start thinking of the bons money available and it worked every other time, only a few tasks left. blah blah.The best think to do is to go along and collect the free money.  I have done 3 times now.  I keep getting offers!  T

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8 months ago
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Conversationalist
Chris MarshallConversationalist
asked in Product Personalization and Audience Segmentation
How to create an event with different states.

So the best way to ask this may be by telling you what i am doing. I want to create on event  such as “sign up button clicked” and then i want to have two different states or maybe versions of the this event. That way i can track the event across split tests of my site. So for example say I have a live site and a test site. I have 200 users visit the site and 100 visitors go to the live site and 100 go to test site. 50 people click the “start sign up button” on the live site and 65 click it on the test site. I currently have the event set up like this: export function startedSignup_amplitude() {    const eventType = startedSignUp    const eventProperties = {        type: dev,    }    amplitude.track(eventType, eventProperties)}  my plan was to change the event properties type to either live or test based on which version they are on. but i cant seem to find where the event properties are being tracked at all in amplitude. is there a better way of doing this?

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Conversationalist
8 months ago
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Micah BlackburnNew Member
asked in Product Experimentation
New Developer Here With Some UTM Questions

Hello, I am developing amplitude with my ecommerce website smartbettor.ai. I have currently implemented amplitude to track events using the java script sdk. I track payments with stripe and want to track sign ups. After a successful stripe checkout users are redirected to a registration form. The only way to complete sign up is to complete this registration form so I have our ‘sign up’ event being the submission of this form. There are 2 problems with this currently.  Numbers between what stripe says the customer sign ups are and what amplitude is saying are very different. Why would amplitude not be able to track every time this event happens and have significantly less than what stripe says? We want to track utm source. We are starting ad campaigns and want to know what website the user came from. I added these lines which I assumed would track: includeUtm: true, // Track UTM parameters includeReferrer: true, // Track referrer includeGclid: true, // Track Google Click Identifier incl

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8 months ago
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Nobu TakenakaNew Member
asked in  Building and Sharing Your Analysis
How can I save filter with email and re-use for other event tracking?

 Than you so much for the community for help.<What I am trying to do>On Segmentation time trend feature, I am trying to track # of use except for our customer success.  <Challenge>Though it is possible to filter by email (remove email based on our company domain), we need to update filter every time when when new customer success.><Potential solution>I thought it might be possible to create “custom filter A” that consist of set of emails, and once I update that “custom filter A”, that applies to all the output that uses the “custom filter A”.  However, more elegant solution is also appreciated.

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8 months ago
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Helpful Hero
quintinparHelpful Hero
asked in  Building and Sharing Your Analysis
How do I clear up events to remove this message?

 

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Saish Redkar
Expert
8 months ago
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JRS_AMPLINew Member
asked in Data Instrumentation
Wix hosted site not firing events not firing since 4/28?

Hello, I have a site hosted on Wix that was firing events via the Browser SDK the week of 4/24, but stopped on 4/28. I have been unable to get anything to fire since then? I re-copied the SDK JS to the header injection on WIX but nothing? I am a Amplitude newbie. Any ideas? Jim   

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Conversationalist
8 months ago
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Thalbish N KNew Member
asked in Data Planning and Governance
Importing Data from SQL database and API Keys

Im working with company sales data,i have many brands sales data ,I want to conect my each brand’s sales from Point of sales which is stored as API as well as data from SQL database in to amplitude.And I want to create dashboard from this sales data and want them to be automatically updated (My data refresh on daily basis)

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K
8 months ago
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nigel-bernardNew Member
asked in Data Planning and Governance
Unable to delete valid user via API

Hi Team, our service makes request to Amplitude Delete API by first finding user details then submitting a delete request. Despite the fact we receive valid userId and amplitudeId from findUser API, the Delete API returns “Nothing scheduled due to invalid amplitude/user ids for org...” We have retried this Delete API call > 10 times. Furthermore, when this has happened in the past, subsequent calls to the Delete API were successful in the 2nd try. So the team is unsure of how to proceed.Might the team have any insight? 

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8 months ago
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michael.tranNew Member
posted in Data Instrumentation
Inaccurate cohort and User Look-Up results

Hi,When I create a cohort or use the User Look-Up search for The Users who did have user property email = (none), my result still shows users that have email in their user properties. These users are easily identifiable to have an email because their User ID start with google-oauth.Wondering if this is a known issue or would appreciate any help if there’s something I’m missing.Thank you

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8 months ago
Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
posted in Data Planning and Governance
How to use Amplitude on WIX websites

WIX.com is a cloud-based development platform that allows you to build your own website without the need to code it from A to Z. If you want to track events that are triggered on your WIX websites, that’s where Amplitude comes in.Initializing Amplitude on WIX is quite simple and is done just by copypasting our Browser SDK 2.0 initialization snippet into the Settings of your WIX website:Open the Settings of your WIX website and go to the ‘Advanced’ tab → Custom code Click ‘Add Custom code’ to add our JavaScript SDK code to your WIX website Go to our Browser SDK 2.0 documentation and copy the installation snippet (make sure you also grab your Project’s API key and put it in the code instead of ‘YOUR_API_KEY_HERE’  Add this snippet to your WIX Custom Code field, name this code snippet some meaningful name if you want (e.g ‘Amplitude Initialization’), select load once/load code on each new page and make sure you place it in the Head of your website code.  Ta-da! Make sure the toggle is on

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Conversationalist
8 months ago
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Natália LavardaNew Member
asked in Data Instrumentation
Single entities

Hello everyone! I would like to perform analyses considering all users from a company as a single entity, as our analyses are based on how many companies use our service, not how many individual users do... Is it possible to create this segmentation/group in the Starter plan?I would also like to create specific groups, for example, only Company A, B, and C.Is that possible as well?

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8 months ago
Daniel Foster
Daniel FosterNew Member
asked in  Building and Sharing Your Analysis
Template Gallery charts won't populate

Brand new Amplitude user here. The template gallery seems cool; I swear I saw the charts populate for me previously. Now I just get some tips telling me to do the very thing (I think) I have already done.  Can anyone point me in the right direction for a solve?

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Saish Redkar
Expert
8 months ago
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Helpful Hero
quintinparHelpful Hero
asked in  Building and Sharing Your Analysis
Calculating new purchasers – Can you tell me what I am doing wrong here?

My numbers aren’t aligning when I do a manual auditHere’s what I want to do: As stated in the tin, I want a simple graph of new purchasers. Whenever someone purchases something, I have an event called “CompletedPurchase” Here’s how I tried to achieve thisAnd here’s the cohort for Paying Users. What am I doing wrong?

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Q
Helpful Hero
9 months ago
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KLeier2015New Member
posted in Data Instrumentation
GTM Template Version 26b60 Error Requests

For anyone else that has updated the GTM Amplitude template to version 26b60 or later, i’m curious if you are experiencing any issues or degraded performance. We recently updated to this version and almost immediately started seeing a massive spike in the number of http error requests….we’re talking none to over 600k in a day. We eventually reverted back to an earlier, more stable version and the error calls stopped. If you’re thinking about updating, be careful with this one. Note that during this time we made no changes to our tagging implementation.  

1150
K
9 months ago
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Novice
Matt RudinNovice
asked in Data Instrumentation
Send limited event parameters in event streaming

I use data streaming to send Amplitude events to various marketing platforms, like Customer.io. Things used to work as I’d expect: Amplitude automatically sent all event parameters for that event to Customer.io. A few months ago that stopped happening, and Amplitude only would send the event with no parameters. Since we use the parameters to trigger different campaigns, I had to manually check event parameters under “send additional properties”, and each time we add a new event we need to go into Amplitude and check any new parameter to make sure it’s sent. The result of this is we are sending tons of empty event parameters for each event, the list of params we checked off in amplitude. Is there a way to go back to the old behavior of streaming all event parameters associated with an event to Customerio, but nothing else?

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Novice
9 months ago
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Novice
VivekHomageNovice
asked in Data Instrumentation
Duplicated event_id for different user_id

Hi, Based on https://help.amplitude.com/hc/en-us/requests/295103 seeking help here in communtiy.In "CP-Production", I see same event_id is being tagged to multiple users. Is this even possible ? If yes under what scenarios ?Example : event_id = 12345678and event_type = 'app_open' This is tagged to multiple users({"userId":"abcd3fgh1234"} and {"userId":"kjlmnop5678"}) at different event time. One at 2023-04-28 15:00:36.817 and other at 2023-09-15 00:27:98.023 accordingly. Any one aware why this happens ? Regards,Vivek

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9 months ago
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AntonNew Member
asked in Data Instrumentation
Getting PageView statistic ignoring ids (UUIDs) in the urls.

Let’s assume that there is a page which shows product details.URL is https://mydomain/product/{productId}/details.{productId} is UUID.There are a lot of products.I want to know how popular this page across all products (not separately for each product).I need to build a chart which will show pages popularity ignoring any ids in the URL (aggregated statistic across all ids). What is the best practice of doing this?Do I need to customize PageView event when tracking it and add extra parameter e.g. NormalizedURL with all ids removed besides normal URL? Or is it possible to normilize URL when building chart itself?

1090
A
9 months ago
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Novice
mradovanNovice
asked in Data Instrumentation
Event Streaming to GA4

Hi,did anyone managed to successfully use data destination event stream to Google Analytics 4? I’m using one event from Amplitude for POC, and everything seems to be okay, but there is no event in GA4. So if someone managed to do it, was there anything specific you had to do (that is not in documentation)? 

4259
Jacenda Davis
Team Member
9 months ago
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michael.tranNew Member
asked in Data Instrumentation
Unable to remove Intercom from Sources

Hi,We have an integration with Intercom as the source but are unable to remove it as a source. The issue is that there are unmapped/unidentified users that get added into Amplitude and it is eating up our MTU count.!-->The detail page for Sources/Intercom only shows the General tab and and info icon, but there is no delete icon like there is for other sources. Would appreciate any help to help us remove it as a source.Thank you

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Saish Redkar
Expert
9 months ago
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MvSNew Member
asked in Data Instrumentation
Basic website events + Tracking attribution data on Javascript SDK

Hi all, I’m new to Amplitude, not a dev, and I have a few basic questions. We have a website and a web app, and we’re going to use Amplitude to track user behavior on both. Our website is Webflow, and our web app is Flutter. To track both our website (example.com) and web app (app.example.com), we have to install an Amplitude SDK on both, correct?  For tracking behavior on our website, do we have to create all (basic) events ourselves? As in: session start, page view, form submission, etc? Or are these basic events in Amplitude by default?  Our dev team told me that for our web app, we have to use the JavaScript SDK (Maintenance) because we’re on Flutter. The Javascript SDK documentation states the following: “While Amplitude’s JavaScript SDK doesn’t collect web attribution data by default, setting it up is simple. The SDK can automatically collect this information if you enable attribution configuration options.”  — Where/how do we configure this? Is this something we can do from Ampl

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9 months ago
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Novice
Adam ChesterNovice
asked in Product Personalization and Audience Segmentation
List cohorts API - sorting and pagination?

Hi!Is there any kind of sorting and pagination available for the list cohorts API? (https://www.docs.developers.amplitude.com/analytics/apis/behavioral-cohorts-api/#get-all-cohorts) Obviously the API can’t return the details of an infinite number of cohorts. We appear to be getting 140 back, but this doesn’t include all cohorts for the project. From the documentation it looks like there are no sorting or pagination parameters available. Is that really the case?How are the results from the API ordered? It doesn’t seem to be any of the parameters that might make sense like “createdAt”, “lastMod” or “lastComputed”.

990
A
Novice
9 months ago
Anthony
Peer Moderator
AnthonyPeer Moderator
asked in  Building and Sharing Your Analysis
LTV $Revenue Charts still using old UI with cohorts on top?

Is the old UI (with events and cohort on the top instead of on the left) for the LTV charts just me?    

1411
Saish Redkar
Expert
9 months ago

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