Device Type as OS

Hi,

For some reason my Device Type keeps being recorded as an OS (Linux, Windows). Do you guys perhaps have any idea why that would happen?

I read through the existing questions and couldn’t find a related one...

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Accepted answers

Zhenia Semenina

Hey there!

Would you be able to give us more info about this?

Which method are you using to collect the data? is it one of our SDKs? if yes - which one? Can you please update it to the latest version and see if the OS is collected properly now?

Are you collecting this data through a third party service and then send to Amplitude? If yes - which one?

How do you know the OS is collected incorrectly? Can you give us a few examples?

thanks!

Best,

Zhenia

All comments

Zhenia Semenina

Hey there!

Would you be able to give us more info about this?

Which method are you using to collect the data? is it one of our SDKs? if yes - which one? Can you please update it to the latest version and see if the OS is collected properly now?

Are you collecting this data through a third party service and then send to Amplitude? If yes - which one?

How do you know the OS is collected incorrectly? Can you give us a few examples?

thanks!

Best,

Zhenia

Jeremie Gluckman

Hi feik I hope all is well. Closing the loop here. Were you able to make progress? Keep us posted if you need additional help.

feik

Thanks for replying Zhenia Semenina and Jeremie Gluckman.

Sorry for being absent but I will supply all the relevant info now to give you more context of the problem...

Jeremie Gluckman

Thank you feik! 😃

feik

Hi,

Here are some details:

I use the Web SDK to collect the data via an Angular site (Typescript).

"@amplitude/analytics-browser": "^1.6.4"

The device type is being recorded as Windows or Linux (but sometimes as Apple iPhone). I was expecting this to be maybe mobile, desktop or tablet.

And the OS is captured as browser versions which doesn’t feel right. I was expecting those to be Linux or Windows.

Here’s an example:

One thing that might influence this is the fact that we record these events via a VPN. I kinda doubt it’s relevant, but I’m just putting it out there.

Any ideas Jeremie Gluckman Zhenia Semenina ? Or is this correct as is?

Thanks

Martin

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