Event stream to GA4: internal server error when sync is updated

Hi!
When I create “simple” GA4 destination syncs, everything looks fine. “All events” or one particular event - both options are working.

But when I try to make sync a bit more complicated, I can’t change Status from disabled to enabled, or update mappings. UI shows me this: Sync failed to update. Please try again or contact support.
And POST request to this URL: https://analytics.amplitude.com/t/graphql/org/MYORGNUMBER?q=dataIOUpdateSync returns internal server error:

{<br />    "errors": [<br />        {<br />            "message": "Internal Server Error"<br />        }<br />    ],<br />    "data": {<br />        "dataIOUpdateSync": null<br />    }<br />}

Also, if I change default mappings from the device_id & user_id to something else, I can’t go back to the defaults . I.e., if I chose City instead of device_id, I can’t find & set back the device_id - it’s just missing in the property list.

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Accepted answers

Yuanyuan Zhang

Hi Ilya Gnatyuk,

Thanks for flagging the issues!

I will create a ticket for you to follow up as this seems to be a bug.

Best,

All comments

Ilya Gnatyuk

And one more bug .

If I switch on and save “Create & Update Users” option, but then switch it off and save again, I still see _identify in the events list:

And have to manually remove it and save it again.

Yuanyuan Zhang

Hi Ilya Gnatyuk,

Thanks for flagging the issues!

I will create a ticket for you to follow up as this seems to be a bug.

Best,

SSemashko

Hi Ilya Gnatyuk,

Thanks for flagging the issues!

I will create a ticket for you to follow up as this seems to be a bug.

Best,

Hi, Yuanyuan

I am experiencing the same(I think) issue.
I would also like to follow the issue you are going to create.(not sure if you’re going to post the reference here)

Yuanyuan Zhang

Hi SSemashko,

Could you please share a bit more details? What behavior exactly are you experiencing? Which action triggered this error and where does this error display?

Ilya Gnatyuk

Hi Yuanyuan Zhang!

Thank you!

SSemashko

Hi SSemashko,

Could you please share a bit more details? What behavior exactly are you experiencing? Which action triggered this error and where does this error display?

I’ve created the destination for the ga4.
I am trying to send the only on event. When I opt-in “enabled” and hit save, i am suggested a confirmation dialog where I am able to “send event & save” or “skip & save”
When I try “send event & save”, the dialog isn’t closed and I see the following error in the console:

[Error] Unhandled Promise Rejection: TypeError: undefined is not an object (evaluating '(await ne(a)).body.data.dataIOVerifyConnectionResult')<br />	(anonymous function) (EventStreamingDetails.cdb025b9.chunk.js:1:46381)<br />	asyncFunctionResume<br />	(anonymous function)<br />	promiseReactionJobWithoutPromise<br />	promiseReactionJob

If I try “skip & save”, the dialog is closed and I see the popup “Sync failed to update. Please try again or contact support.”

Let me please know if you need any additional info

Thanks

Ilya Gnatyuk

Hi SSemashko!

My bug was resolved, so you might try to update your sync as well.

Jeremie Gluckman

Thanks for the update Ilya Gnatyuk. So glad you were able to make progress! 😃

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