Session Replay does not record in the react native mobile app

Gaka

 

Hello! We paid for access and set up a remote configuration in Data within the project.

Also connected inside the project via the following code:

await init(apiKey, '', {<br />  disableCookies: true,<br />}).promise;<br /><br />const config = {<br />  enableRemoteConfig: true,<br />  sampleRate: 0.1,<br />  autoStart: !isDevEnv,<br />  disableCookies: true,<br />};<br /><br />const sessionReplayPlugin = new SessionReplayPlugin(config);<br />await add(sessionReplayPlugin).promise;<br />

 

But it still doesn't work, Amplitude doesn't record and doesn't seem to recognize that we've connected Session Replay. Please help us with solution. Thank you!

Beth Saunders

Hey ​Gaka, here are some notes and suggestions below that might help point you in the right direction:

• Remote config can override your code. In Amplitude (same project as your API key), ensure Session Replay is enabled and sampling > 0%. Otherwise nothing records even if sampleRate: 0.1 is set in code (“Session Replay React Native SDK Plugin | Amplitude Session Replay”).
• Rebuild the native apps after installing the plugin. Run cd ios && pod install, then do a clean rebuild for iOS/Android (prefer a release build to test) (“Session Replay React Native SDK Plugin | Amplitude Session Replay”).
• Start conditions: your autoStart: !isDevEnv means no recording on dev builds. Temporarily force start to validate:

    await init(API_KEY).promise;<br />    const sr = new SessionReplayPlugin({ enableRemoteConfig: true, sampleRate: 1, autoStart: false });<br />    await add(sr).promise;<br />    await sr.start(); // force start to verify<br />

(“Session Replay React Native SDK Plugin | Amplitude Session Replay”).

• Opt-out: If the Analytics SDK has optOut enabled anywhere, Session Replay won’t record (“Session Replay React Native SDK Plugin | Amplitude Session Replay”).
• Verify you’re using the correct package and init order: @amplitude/analytics-react-native first, then add @amplitude/plugin-session-replay-react-native on the same client (see snippet above) (“Session Replay React Native SDK Plugin | Amplitude Session Replay”).
• After interacting in the app for ~30–60s, check the Session Replay gallery and the Ingestion Monitor to confirm events are arriving (“Ingestion Monitor | Amplitude Session Replay”).
• If you’re not using the Analytics SDK, use the React Native Standalone SDK (@amplitude/session-replay-react-native) and call start() after initializing with apiKey, deviceId, and sessionId (“Session Replay React Native Standalone SDK | Amplitude Session Replay”).