Unique Visitor Count is WAY too high

I need help!

I’m using Kajabi to host my site. My unique visitor count in Amplitude has been way too high during my testing phase. I haven’t publicly launched yet so I’m the only one using the site during setup and testing, which is how I know the numbers are totally wrong.

I had a feeling the original issue was that it was tracking both my domain and the kajabi testing subdomain for my site. I fixed that over a week ago.

I was also testing on different browsers on my computer and using private browser sessions, which I know could have contributed to multi-counting me as different people.

However, that was all last week.

My unique visitor count for today says 67 people. There's no way. I only visited the site a handful of times today – all from one Safari browser session on one laptop. Here’s a good example: It says 11 people visited my /sample-lesson page and had 18 page views today. There’s no way that’s true. I visited that page once, MAYBE twice.

It also says 5 people had 10 page views on /. That page doesn’t even exist on my site though as all of my pages have unique landing page extensions. I could go on with examples of url visits for today for pages that I never visited today. Please help!

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Katie

cc Amplitude Admin please help!

Amplitude is creating anonymous users and creating start session and page view events every time I view the page editor in Kajabi. The page editor is a totally different URL than my website, which is how I know this is happening. Example screenshot below.

I tried creating drop and block filters to fix this but it hasn’t helped. Screenshots below. PLEASE FIX this. This is totally unacceptable for an analytics platform.

Thanks!

Beth Saunders

Hi Katie, thanks for flagging this and I’m sorry you’re frustrated with this experience.

The behavior you’re seeing is consistent with the Amplitude SDK running on your Kajabi editor/preview domain. When that happens, Amplitude will fire Start Session and Page Viewed each time the editor loads, which inflates “unique visitors” and page views even if no one’s visiting your public site.

Here’s how to fix it and clean up what you’re seeing:

Stop Amplitude from running on non‑public domains

Ensure the SDK only initializes on your live domain (for example, yourdomain.com), and not on any editor/preview/admin subdomains. If you control the snippet, wrap it with a simple domain check so it doesn’t run in Kajabi’s editor:

    <script><br />      (function() {<br />        var allowedHosts = ['yourdomain.com', 'www.yourdomain.com'];<br />        if (!allowedHosts.includes(window.location.hostname)) return; // don't init on editor/preview<br />        // init amplitude here<br />        amplitude.init('YOUR_API_KEY', undefined, {<br />          autocapture: { pageViews: true, sessions: true } // or your preferred settings<br />        });<br />      })();<br />    </script>

This prevents both Start Session and Page Viewed from firing when you’re in the Kajabi editor. See SDK defaults and how to configure default tracking here (browser-sdk-2.md).

Alternatively, disable default events where needed

If you must load the SDK on the editor host, disable default page views (and/or sessions) there so only your live site captures them:

    amplitude.init('YOUR_API_KEY', undefined, {<br />      autocapture: {<br />        pageViews: false,   // disable default Page Viewed on editor<br />        sessions: false     // optional: also disable session events on editor<br />      }<br />    });

In terms of your block/drop filters, I’m not sure those are set up properly. You have property name starts with “https://katie-….etc” but that’s not the property name. That’s the property value. You need to select “event property” and the property is “Page Location”. Then you input the value you’re looking to exclude. I would also recommend using “contains” rather than equals so if different versions of this trigger that you can properly capture them.

I know this is a bit delayed, but hope you still find this helpful.

Katie

Beth Saunders Thank you so much for getting back to me! I really appreciate it! I think you can sense how frustrated I was at the time. I really appreciate your help.

setting up allowed hosts … I had tried using the attribution plugin to exclude the two kajabi referrers but that didn’t work. I’m going to try your version now. Thanks for sharing clear code with me!
disabling default events where needed … I’ll keep this in my back pocket. I’m going to try your first solution first.
good catch on my filters. Thank you! I did end up with versions that worked but I think they only apply to charts and not to capturing users in the user profiles tab. Is that correct?

I’ll try this now and will let you know if I have an issue. Thanks again!!

Beth Saunders

Hey Katie, I totally get the frustration! For your 3rd point, you’re right: Drop Filters apply to analysis (charts/dashboards) and won’t change the events you see in the User Profiles timeline, which shows raw data. To keep User Profiles clean going forward, set a Block Filter to stop events from your editor/preview domain. If you want to hide already‑ingested editor events from User Profiles, you can use the “hide from user stream” option on the event in the Events page. That said, this applies to the global event, so if it’s a subset of data, you’ll need to explore another option.

What I’d recommend is using self-service data deletion which will remove the data entirely from the user profile AND your charts.

I hope this helps!

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