Unable to send event to Intercom

I’ve successfully connected with Intercom in the “Test Connection”

However, when trying to complete the setup, it keeps showing “Failed to update sync. Please try again or contact support.”

I confirm that these two events I selected are triggered with User ID and the User ID in Amplitude is identical to Intercom’s

Please help me resolve this issue, thanks!

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Integrations

Event Stream

Accepted answers

Thao Nguyen

Hi Daniel at Jodoo,

I replied to the ticket created on our end on November 6th. There may have been an integration failure, so my response is not displaying correctly here. I'll share my reply below.

For future cases, since you're on a Plus plan, could you please submit tickets via support.amplitude.com for a faster response?

Thank you for contacting Amplitude Support. Happy to help!

I noticed the event streaming has an empty where clause in the event filter. This prevents the save function from working correctly.

Could you please remove it and try to save the event streaming again?

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I hope this helps. Please don't hesitate to let me know if you have any questions.

Best regards,
Thao

All comments

Thao Nguyen

Hi Daniel at Jodoo,

I replied to the ticket created on our end on November 6th. There may have been an integration failure, so my response is not displaying correctly here. I'll share my reply below.

For future cases, since you're on a Plus plan, could you please submit tickets via support.amplitude.com for a faster response?

Daniel at Jodoo

Hi Thao Nguyen Since we submitted there once and didn’t get reply from your side (specifically the MailChimp issue) and I notice posting in community contributes to the AI reply so I keep posting here

I’ll try submitting to support.amplitude.com next time

The sync looks fine now. Thanks for your help!

Yosimy.Cortes

Hi there,

This is Yosimy from Amplitude Support, taking over for Thao. Thank you for letting us know that the sync looks fine now.

I will go ahead and close this ticket but feel free to write back if you have any other questions.

Have a great day!

Best,
Yosimy

P.S. Checkout upcoming events and user meetups on our events page.

RobertConry

If events aren’t making it to Intercom, first check if the integration is set up right—correct workspace ID, proper event mapping, and matching user IDs between Amplitude and Intercom. User ID mismatches are a common issue. Also, try sending a test event and look at the logs in Amplitude to see if there are any errors. If everything looks fine but it's still not working, it might be worth re-connecting the integration.

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