Question

Unable to stream events from Amplitude to Customer.io (no error messages but also no events)

  • 26 April 2023
  • 3 replies
  • 127 views

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  • Trying to send a few events from Amplitude to CIO
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  • Would have expected to see these events in the CIO Activity log but not seeing any (though bottom screenshot confirms that test events are being sent from Amplitude → CIO)
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  • Can confirm that Amplitude is receiving the events because I see them in the console

 


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This is what I see when I click on the Debugger tab. “Internal error” - already submitted a ticket with platform support.

 

 

Hi @Esha did you get a response? We are getting the same issue.

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Hi @christine154 , thanks for reaching out! I ended up contacting my CSM and working with @Brandon Khoo  (Head of PM at Amplitude) to make an engineering hotfix. Our IDs have “/” in them and, at the time, the Amplitude APIs weren’t handling special characters. Let me know and I can try and help! Good luck!

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