Solved

Login page not working properly

  • 27 December 2022
  • 2 replies
  • 213 views
M

Hello.

I’ve stacked with the issue when the log in screen not shown in my browser.

I’m using:

MacOS Ventura 13.0
Chrome Version 108.0.5359.124 (Official Build) (arm64) 
 

What happened, my step to reproduce:

  1. Open https://analytics.amplitude.com/login
  2. Observe white screen w/o any interactive elements

In console I see:

 

I’ve tried:

  • clear browsing data, cookies and cache - doesn’t work
  • disable all extensions in browser - doesn’t work
  • switch to another profile in Chrome - doesn’t work
  • use VPN - doesn’t work

What working (workaround for now):

  • use Safari instead Chrome

 

Could you help me with this issue? 

icon

Best answer by Jacenda Davis 29 December 2022, 20:30

View original

2 replies

Jacenda Davis
Rank
Userlevel 3
Badge +5

Hello @Mikita T.! Thank for your question. Happy to help.

The ERR_BLOCKED_BY_CLIENT error is usually prompted when a user has adblockers enabled that block the user from accessing Amplitude’s domain. We have helped other users solve this issue by whitelisting Amplitude or by disabling the extension:
 

  • Disable the extension. This is the simplest solution for the visitor of a website. If you choose to want to see the resources which are being block, simply disable the ad blocker extension which is generating the error.
  • Whitelist the domain. In many extensions that produce this error, you as a user can also whitelist particular domains. Therefore if you trust a domain and don’t want to block any resources, this will also resolve the ERR_BLOCKED_BY_CLIENT error.

    In this case, could you try whitelisting  *.amplitude.* on to see if this helps you regain access to Amplitude website?

I hope this helps! Let us know if you have any further questions.

M

Hello!

I’ve detected the source of the issue.

I thought the problem was with the ad blocker extension “Adguard”. But turning it off didn't help.
The issue is in the ‘wireguard vpn’ extension, even when it is turned off.
When the extention installed, it automatically starts blocking ads, including, because of this, the login page to the amplitude.

 

Reply


Terms & ConditionsCookie settings