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Branch Integration issue

  • 25 April 2023
  • 3 replies
  • 142 views

Hi team,

We’re using Branch SDK to integrate app INSTALL & REINSTALL(Critical events) into Amplitude. But Amplitude is not tracking those events for some reason, Could you please help us to resolve this.  FYI Other events are tracking like OPEN, & Custom events.

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Best answer by belinda.chiu 5 May 2023, 19:08

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3 replies

Branch.Io Team has evidence events are successfully sent to Amplitude.

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@murali_coto thanks for writing in about this! I’ve opened a ticket with our tech support team to look into the issue.

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Hi @murali_coto ! Thanks for reaching out and happy to help! 

Branch INSTALL and REINSTALL events come to Amplitude via the Attribution API which is a special API endpoint that has a couple of requirements. I highly recommend reading through this troubleshooting doc which will guide you through all of the steps you can take to troubleshoot this:

https://help.amplitude.com/hc/en-us/articles/360051234592-Troubleshooting-Missing-mobile-attribution-install-uninstall-events- 

For a quick tl;dr, there are 2 requirements needed in order for Amplitude to ingest attribution events:

  • An existing user in Amplitude with the matching IDFA, IDFV, or ADID
  • Mapping completed within 72 hours

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