Amplitude Shopify App Issues

  • 1 March 2023
  • 2 replies
  • 127 views
timothy-permutable
Rank
Badge +10

I’m seeing the following issues with the Shopify Amplitude app:

  • Blank screen in Shopify admin (console shows and App Bridge error)
  • Multiple users created in Amplitude with duplicate events
  • Only some event types are being fired (checkout events work, pageviews don’t)

Happy to provide more details by private message.

Timothy | Product Analytics Consultant - permutable.co

2 replies

Amplitude Admin
Rank
Userlevel 6
Badge +9

Thanks for submitting this @timothy-permutable. Has the situation improved? We’ve forwarded this to the team for further investigation.

Jeremie Gluckman
Rank
Userlevel 6
Badge +9

Hi @timothy-permutable I’m closing the loop here. The team tried to reproduce the issues you mentioned, but did not see the add to cart event or checkout event in the event explorer. They also don't see duplicated users and events. Keep us posted as you work out the duplicate user and events issues you’ve identified and let us know how we can help!

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