Skip to main content
Solved

Account Creation and Org Issue (technical issues per sales team)

R
Forum|alt.badge.img

Hello all!

I recently decided to go with Amplitude and will be syncing it with Kochava. However I am running into 2 issues that put me at a dead end.
       1. When i go to log in, it wants me to log into the Org and provide the org URL. However I have tried             everything that it could be and nothing works. I don’t believe I even registered an org yet. 

  1. When I go to sign up (thinking maybe that is the problem), it says my email is already in use and an account cannot be created. I reached out to the sales team for support and in Salesforce they don’t see an account associated with my email. 

Please help!

Best

Best answer by sydney.koh

Hi! 

Sydney from the Amplitude Platform team here! I am going to create a ticket for you and reply on that ticket. Please check your email for a response from me.

View original
    Did this topic help you find an answer to your question?

    4 replies

    sydney.koh
    Team Member
    Forum|alt.badge.img+8
    • sydney.koh
    • Amplitude Support
    • 127 replies
    • Answer
    • June 4, 2021

    Hi! 

    Sydney from the Amplitude Platform team here! I am going to create a ticket for you and reply on that ticket. Please check your email for a response from me.

    R
    1 person likes this
    • R
      Ryans_Waffle
    R
    Forum|alt.badge.img
    • Ryans_Waffle
    • Author
    • New Member
    • 2 replies
    • June 7, 2021

    Hi Sydney, 

    Any update? I have not received an email

    sydney.koh
    1 person likes this
    • sydney.koh
      sydney.koh
    sydney.koh
    Team Member
    Forum|alt.badge.img+8
    • sydney.koh
    • Amplitude Support
    • 127 replies
    • June 8, 2021

    Hi Ryan,

     

    I replied on Friday to the email we have on file for you! Could you check your spam folder and make sure your email provider is not blocking any Amplitude emails and get back to me?

     

    Thanks,

    Sydney

    R
    Forum|alt.badge.img
    • Ryans_Waffle
    • Author
    • New Member
    • 2 replies
    • June 11, 2021

    @sydney.koh Hi sydney. II found the email and replied!

    Reply


    Helpful Members this Week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings