Using Amplitude

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2780 Topics

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nadjareNew Member
asked in  Building and Sharing Your Analysis

Can I track user sessions without any events?

Hello everyone,I’ve defined the key events of my application as Amplitude events.Now, I want to know in which sessions, none of the created events have been triggered to inform customer success to look into these. The goal is to have 100% of user session include at least one key event. Is there a way I can display these sessions on Amplitude? 

3
ning.chang
Team Member
2 years ago
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Helpful Hero
yuning.yanHelpful Hero
asked in Data Instrumentation

Question about collecting data

Dear Amplitude support team, I have a question about collecting data.I want to send the content shown in the figure below, that is the content in the cookie stored in the website browser, to the Amplitude as user properties,and display it at the position marked in the second figure. What should I do, and is there any relevant developer documents that I can refer to?Looking forward to your reply.Thank you. kind regards,YuNing Yan

4
Saish Redkar
Expert
2 years ago
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arturodiazNew Member
asked in  Building and Sharing Your Analysis

Issue with Time Spent per User analysis

Hi all,I am having an issue during the last two weeks where I experienced that my Time Spent per User and User Sessions went down to zero while the DAU is still showing the users on the platform. Looking at the Session duration configuration I found that no limit (minutes) was set and no related to any starting/ending event.Does anybody know whether it might be related or a hint on what could be going on?Thank you in advance. EDIT: Doing a deeper research, I’ve found that the SessionID is -1 since that. Looks like the session ID is not being set by Amplitude, or does it related to the segment integration?

3
A
2 years ago
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BenR2New Member
asked in Data Instrumentation

Using and manipulating date time user properties

Hi,We’ve added a Starting date user property and it has been populated with ISO 8601 values as following: YYYY-MM-DDTHHss”z”It would seem that the values can be queried in events charts with YYYY-MM-DD manually entered values to create segments as detailed in the article belowWhen using a user composition chart then it’s a little more challenging and I’d like to know if it could be possible to trunc the date time and only retain either YYYY-MM-DD or even YYYY only.The other solution we’re considering is to create separate user properties or changing its format to integer with YYYYMMDDAny other recommendation?Thanks!

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2 years ago
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donald dNew Member
asked in  Building and Sharing Your Analysis

[Dashboard REST API] How to select 'exact order' option on Funnel analysis?

Hi, I am trying to use Funnel Analysis(https://amplitude.com/api/2/funnels) on Dashboard REST API. According to the API document, it seems that I can set the ‘mode’ parameter where I could select either ‘ordered’ or ‘unordered,’ which seem equivalent to the options ‘this order’ and ‘any order.’ However, I could not find how to choose the ‘exact order’ option on API. Is there any way to implement ‘exact order’ via dashboard rest API? 

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D
2 years ago
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Conversationalist
NilsConversationalist
asked in  Building and Sharing Your Analysis

Fraction of users that perform an event each day of the week

What’s best practice for finding the fraction of users (who perform event A) that perform an event A (at least) once every day of the week?I have tried a solution ​​​​​​to use a Segmentation chart with two segments:Users who performed event A >= 7 times any time in each week Users who performed event A >= 1 time any time in each weekOn the left hand side I chose Any Active Event,using this formula: %: UNIQUES(A1)/UNIQUES(A2),with frequency weekly.My understanding is that this will give me the fraction of event a users that performed event A >= 7 times of the users who have performed event A >= 1 time. However, the “in each” option will include user who performed event A at least X times during each chart interval, which does not met my intended wish to guarantee that each user in segment 1 have performed event A at least once each day, for example a user would also be included if they performed the event 5 times on Monday and 2 times on Saturday...In short, is there a way i

4
belinda.chiu
Team Member
2 years ago
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Conversationalist
KilyaviConversationalist
asked in Data Instrumentation

Amplitude doesn't count revenue from Android

Hi everyone! We have an issue with Revenue LTV. We have our event “purchase” and it’s same as default revenue. With iOS users all goes good Android users have same data (except $receipt) but this data ($price) doens’t count in Revenue LTV We use Unity SDK. Thanks for answers! :)

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belinda.chiu
Team Member
2 years ago
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dmaltzanNew Member
asked in  Building and Sharing Your Analysis

Events by unique group

Each of my users has a property called orgKey which is just what organization they are part of. I want to make charts showing how many unique orgs triggered a certain event over time. Can somebody help me figure out how to do this? Thanks in advance

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D
2 years ago
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pabauduinNew Member
asked in Data Instrumentation

How to set a single funnel with API and Front-end events

Hi guys !I have a question about a funnel I want to analyze with Amplitude, for the “API product” I manage :Some users log in our dashboard (dashboard.company.com) to retrieve their API Key Then they read API Documentation Then navigate through statistics pages (...) When they are done with the dashboard and understood how everything works, they will login and mainly use the whole product through the API. Meaning : They don’t need to come back to the front-end dashboard to use core features. They may come back if they want to check statistics.We would like to use Amplitude to analyze this complete funnel by tracking front-end events (example : API Key Generated) and events generated on our API directly : (example : Webhook subscribed)Is there a way to do this properly with Amplitude ? We only integrated front-end tracking so far.Thanks !

1
Saish Redkar
Expert
2 years ago
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Conversationalist
NilsConversationalist
asked in  Building and Sharing Your Analysis

Segmentation, performed by two segments: 1. a cohort with user property "A" 2. user property "A".

In a segmentation chart with custom date range “Since Dec 7, 2021”, on the right hand side I have set up two segments:1. where “Cohort” = “Cohort Blue”(Cohort Blue is configured as: The users who ..had user property "A" = “Blue”, anytime since Dec 7, 2021)2. where "A" = “Blue”So the only difference is that 1. is a saved cohort with user property “A” = “Blue” in the where clause and 2. have this user property “A” = “Blue” directly in the where clause, why do I get different result when the users should effectively be the same?Let’s say I have chosen “Any Active Event” on the left hand side, then a line chart will most of the time always have a higher count of “Uniques” for the 1. the cohort segment vs 2. the where segment. They do however, tend to converge over time, but the difference is quite large in the beginning.Why don’t they produce the same result?Below is an example graph:1. is the blue line 2. is the green lineGrateful for any help, explanation!Thanks in advance,Nils 

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Denis Holmes
Team Member
2 years ago
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lucalyttonNew Member
asked in Data Instrumentation

Discrepancy between unique daily and monthly total values for same time period

Hi!Having a bit of a conundrum here  I want to know how many new users have performed a certain event (in this case a custom event actually) in a given time frame, in my case 1 November to 30 November 2021.I’ve created an event segmentation looking at My Custom Event (doesn’t matter if I choose just one of the two constituent events) for New users within the time range specified above. I have selected Uniques and then a Bar chart (doesn’t matter if it’s a Line chart and I switch to Total Value, same effect).If I switch between Daily and Monthly (Weekly changes the date range in the above date range because of the particulars of the dates) I get totally different numbers: 113 and 307 respectively.I’ve tried to validate this in different ways. For example, I’ve created another graph where I’m looking at Any Event performed by New users who have performed My Custom Event >= 1 any time during the above date range, and I’m getting 307 for both Daily and Monthly.This leads me to believe t

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Denis Holmes
Team Member
2 years ago
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quentinNew Member
asked in  Building and Sharing Your Analysis

Events that actually triggered go to a drop-off

Hi there! I've encountered a problem with events that can only be seen in user sessions but not on any kind of graphs. I needed to build a funnel from main_photos_shown to selection_panel_shown, but the drop-off was unusually high.   So I went exploring user sessions manually and found out that drop-off contains sessions where the selection_panel_shown event was actually triggered. If I only take the selection_panel_shown event and build a graph with it, there are still those ten sessions without users from the graph above who triggered that event. In other words, I can’t find those users by the event I need even though they triggered it during their session. The same thing happened to the event with a gallery permission request - I can see it in user sessions but it won’t display on graphs at all. It all started after the update 1.1.7. As of now we have no idea what could go wrong with analytics to make those events almost invisible to Amplitude.Would be very grateful for any help! 

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Yuanyuan Zhang
Team Member
2 years ago
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pavloNew Member
asked in Data Instrumentation

Cyryllic values are corrupted in event properties

I have a problem using cyryllic values for event properties. Have somebody had something similar to this? Here is an example of what I see in amplitude dashboard:testProperty: ÐиÑилиÑÑ

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Denis Holmes
Team Member
2 years ago
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nadjareNew Member
asked in  Building and Sharing Your Analysis

User Session Count Seems Low in Amplitude

Hey everyone, We use LogRocket, Pendo, and Amplitude as Product Analytics Tools.All three tools can track number of sessions and visitors on a daily basis. Pendo and LogRocket provide me with a session count almost 7 times higher and a user count around 4 times higher than Amplitude.Every tool defines sessions differently, but do you have any idea where this huge discrepancy could come from? Events are tracked correctly. I appreciate your help. BestNadja 

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Saish Redkar
Expert
2 years ago
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ramblingenzymeNew Member
asked in Data Instrumentation

How does Amplitude deal with persisted user properties with regard to sessions?

We’re currently moving from a Node SDK solution to a Javascript SDK and have some questions about how user properties and sessions interact.The client sends an $identify event to persist user properties. Events have a sequence id which tracks the sequence of events. If the $identify event is received out of order, will all events that occurred on the client after the $identify event have the correct data? i.e have a higher sequence id If events came in from an older session, would they have the user properties set within that session or would they use current user properties set from the most recent session?

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Denis Holmes
Team Member
2 years ago
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Well-Versed
carissa.mokWell-Versed
asked in Data Instrumentation

User ID Hashing

Does the Identify API allow any sort of hashing when provided two different identifying pieces of information? I’m currently setting the user ID to be the unique ID that our application uses, but we’re currently having many types of users use the same super log in. Are there any out of the box functions that allow the pairing of user ID and another piece of identifying information to further segment these users or would it be better to use a separate hashing system? Thanks!

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C
Well-Versed
2 years ago
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matt.kNew Member
asked in  Building and Sharing Your Analysis

How can I analyze landing page performance?

I’m looking to analyze the performance (bounce rate, add to cart rate, conversion rate) of different pages on my site as landing pages and exit pages using the funnel tool. Is there a way to specify that a given event (in this case page view) is the first occurrence of that event in a session? Essentially I want to use the “historical count” feature built into amplitude, but within sessions across all of a user’s sessions.  Thanks!

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jmagg
Team Member
2 years ago
X
Well-Versed
xiaomeng.zhangWell-Versed
asked in Data Instrumentation

Why the same device_id have two user_id

Hi, All I found that I have two user_id under the same project, But My device_id is same.I have never logged in to this website, here is my link：https://analytics.amplitude.com/carsome/project/303131/search/amplitude_id%3D314605332493https://analytics.amplitude.com/carsome/project/303131/search/amplitude_id%3D330420192653Hope to help find the reason as soon as possible, thanks！！！Best 

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Denis Holmes
Team Member
2 years ago
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davidfrahmNew Member
posted in Data Instrumentation

Verb + Object event naming vs event list usability

I’m just getting started with Amplitude, and second-guessing the recommendation to name events as Verb + Object.In my experience using other analytics tools, Object + Verb is much better in that when you are looking/scrolling through the list of events they are all grouped together (because that list is sorted alphabetically).Anyone really prefer Verb + Object for some reasons I’m not realizing?Anyone using Object + Verb and regret it?

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belinda.chiu
Team Member
2 years ago
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Novice
Carolin KobeltNovice
asked in  Building and Sharing Your Analysis

Amplitude Certification options?

Hello everyone, I’m currently a keen user of Amplitude. Part of my responsibilities is to train my colleagues in useing Amplitude as well as onboarding of new colleagues. As I am an autodidact myself (which was easy to achieve thanks to the great documentation and material) I would like to make sure that a) I’m aware and familiar with all features of Amplitude and not just scrap the surface and b) ideally get a kind of certification that can vouch for my expertise.  I came across this programm https://amplitude.com/partner-training-signup and tried to sign up twice, but never heard back. Is this training still available and is it also available for individual analysts instead of agencies?

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Denis Holmes
Team Member
2 years ago
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Dave PorterNew Member
asked in Data Instrumentation

Filter internal users using IP addresses and a cohort

I would like to implement a reliable way of filtering out events from our internal users.I am familiar with the FAQ on blocking / filtering internal users here https://help.amplitude.com/hc/en-us/articles/360016338212-FAQ-How-to-Block-and-Filter-out-Internal-Users, and previous discussions such as https://community.amplitude.com/building-and-sharing-your-analysis-58/creating-a-behavioral-cohort-via-api-163.I would like to use a Behavioural Cohort for this rather than a saved segment as I understand that saved segments do not automatically update charts when the segment itself is updated (https://community.amplitude.com/instrumentation-and-data-management-57/how-to-update-charts-upon-saved-segments-update-125)Our internal users use many devices and browsers, often use incognito type modes on browsers, login to our application with multiple accounts, and mostly work remotely. Manually maintaining a list of Amplitude user ids in this situation would be time consuming and very likely to no

2
A
2 years ago
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beta123New Member
asked in  Building and Sharing Your Analysis

Segmentation - Group event A by both properties of event A and event B

To gain extra insights I want to group event “A” by some specific property of event “B”.So I want to see how many users who are in one of the three groups I have of an eventproperty of event “B” do a certain event property of event “A”.  To give a more clear illustration: I want to use the segmentation graph.EventsA:  buttonClick where buttonName = xxxgrouped by buttonValue B: event grouped by eventProperties.xxx  Is it possible to connect the grouped by I use in event B for event A? So ideally I would like to have the green part (a property of event B) in part A. I thought maybe it is possible to connect those two via the formula, but I have no clue. Anyone any thoughts?

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Denis Holmes
Team Member
2 years ago
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prashantbNew Member
asked in  Building and Sharing Your Analysis

Using Group Events in an Event Segmentation chart?

We just bought Amplitude and the Accounts add-on and started sending our first Group events, but I am struggling to visualize these in Amplitude. A simple use case I have is that for all of my customers / accounts, I send a group event per account, that essentially represents the account with group_id = account_id, and then sends account specific properties as Group event properties (or what Segment calls as Traits). I can see these Group events hit Segment and Amplitude, but now when I want to use this data and do something simple like show me all accounts which have sent this event, or for the accounts that have sent this event, show me the value  of a specific property. How do I do this? Group events don’t seem to have a name and so when I am in my Event Segmentation Chart, I don’t know how to look up this event!Any guidance is appreciated.. Thanks!

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belinda.chiu
Team Member
2 years ago
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LouisrbrtNew Member
asked in  Building and Sharing Your Analysis

User segment from CSV

Hi there, I would like to create and save a user segment but it is composed of 670 different users (ie. distinct user_id).Should I enter each of the 670 user_id manually in the interface or is there is a way to do a “bulk import” or create this segment automatically (eg CSV upload) ?  Thanks !

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Saish Redkar
Expert
2 years ago
SheenaGreen
Super Helper
SheenaGreenSuper Helper
posted in Data Instrumentation

How are you currently integrating Optimizely with Amplitude?

I didn’t see any existing topics related to this, so I wanted to start a convo around how others are integrating Optimizely with Amplitude.  Our current integration is as follows: When Optimizely detects a new user qualifies for an experiment, determines the variation to bucket them into, and then effectively enters said user into the experiment under the chosen variation, an event is pushed to the datalayer with the experiment name and variation. We then send this information to Amplitude as a user property. This is pretty similar to the Amplitude support documentation on integrating the two platforms. We built our custom integration before this documentation was released.  One interesting thing I’ve been seeing is that accordingly to Amplitude, some users are being grouped into different variations within the same experiment. I’ve ruled out merged profiles as a reason for this finding, so I’m thinking this has to be an issue on Optimizely’s end and I’m working with their support team

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SheenaGreen
Super Helper
2 years ago

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