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3192 Topics
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Lane PerryNew Member
asked in  Building and Sharing Your Analysis
Custom or Inline Events on Engagement Matrix

Hello, Looking through the Engagement Matrix documentation, I don’t see where its explicitly noted that we cannot use custom or inline events, however, that is my experience with the chart. Is this expected functionality? Can I only use events as they are ingested into Amplitude on the Engagement Matrix?

592
liuaud
Peer Moderator
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Lucas MurataNew Member
asked in Product Personalization and Audience Segmentation
Page title = none for known page URL

Hello Amplitude community I’m facing an issue where the Page Title is not correctly assigning the corresponding page even though we do receive correct Page Viewed events for the same URL with correct Page Title. The issue is illustrated in the screenshot below. You can see that for most events, the Page Title is correctly assigned but a significant number of events identifies Page Title = None. Would you be able to identify what is the potential reason for this issue and how to solve it? Thank you

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liuaud
Peer Moderator
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KoshNew Member
asked in Data Instrumentation
Is there any way of grouping OSes my their major version?

Is there any way of grouping OSes my their major version? I have a lot of different versions of OSes which are recorded for the events from our app like ios 14.4, ios 14.2, ios 14.3, ios 14.4.2, ios 13.7, ios 13.6.1, ios 13.5.1 etc. Is there any way of making a chart with grouping them by their major version number like 12.X, 13.X and 14.X ?

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Dagim TesfayeNew Member
asked in  Building and Sharing Your Analysis
Issue with Screen Replay in Android Application

I am currently integrating Screen Replay into my organization's new Android application and have encountered an issue. While the screen replays appear in the list, the videos themselves only display a loading component along with the touch interactions made by the user. Unfortunately, the actual UI elements are not visible in the video. To provide more clarity, I have attached a video demonstrating the issue. Could you kindly assist me in resolving this issue? Please let me know if you need any additional information or logs to help investigate further.

591
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DevanshuNew Member
asked in Data Instrumentation
Api key is exposed publicly if I am using the the JS SDK. Should I create a Proxy service on my server to prevent this.

Whenever client logs an event in amplitude, its makes an HTTPS request to amplitude api, the payload of that request contains the projects API key. This means it can be misused and wrong data can be sent. The first solution to prevent this that came to my mind is to create a proxy service that redirects the events to amplitude after authenticating the request but it has its own cost, so my questions here are: What are the best practices around here to prevent it? Is it suggested to let the API Key exposed? Thanks,Devanshu

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deweynNew Member
asked in Data Instrumentation
UnknownError: Database deleted by request of the user error from Safari Mobile UI customers

Hey folks, my application is consistently receiving this error from customers who are using mobile browsers using the AppleWebkit engine - almost exclusively Safari Mobile UI UnknownError: Database deleted by request of the user I’ve tried to reproduce the error by using the app on Safari Mobile view and also using the actual Safari Mobile browser on an iPhone but had no luck. Could I get some assistance on identifying the underlying issue and potential solutions that folks have implemented? Thank you! Deweyn

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VMGMNew Member
asked in Product Experimentation
Missing events make it impossible to trust funnel chart

Hello, I’m logging an event for every action my user does in onboarding. No actions are skippable and they are always in the same order. However, about 20% of the time there are a few missing events, meaning the user goes from Screen A → Screen B → Screen C but there are only events for Event A → Event C. These missing events are ruining my funnel charts, making it look like my conversion is much lower than it is. What can I do to fix this?

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BKMNew Member
asked in Product Experimentation
After signout, Next set of amplitude events till the next login session are capturing under the previous logged out user event stream even after reset

To stop tracking events under the same UserID after logging out of the application used reset method. Analytics.shared().reset() With this change, a new session is initiated by closing the previous session, and the userID appears as "-" in User Properties. However, the events are still being displayed under the same old user's event stream. instead of displaying under the anonymous user.

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Well-Versed
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Alexis PonyNew Member
asked in  Building and Sharing Your Analysis
Error when calling amplitude

Hello, We are experiencing an issue with Amplitude when making calls via the npm package in our development environment. Here’s the error message we are seeing in the console: 6997-96a416f710a2b66a.js:1 Amplitude Logger [Error]: Invalid API key: 5c1e1f84603fab80d349360df735f9c3 The API key (5c1e1f84603fab80d349360df735f9c3) matches the one provided to us by Amplitude. However, events are not being tracked correctly on the platform, which is blocking us as we prepare for our launch. Could you please help us resolve this issue or confirm whether this API key is correctly configured for our environment? Thank you in advance for your assistance! Best regards, Please find attached screenshots to better understand.

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Pablo Lemos de AssisNew Member
asked in Data Instrumentation
Seeing different utms on BigQuery export

Hello there, I am facing some discrepancies between the attribution data I see directly via Amplitude’s front end and what is landing on BigQuery via the export. I have created some segmentation fields with rules based on UTM fields. Let's use the ‘L3-Channel’ field and the date of 2025-01-02 for this example. Both Affiliates and Referrals are getting results on Amplitude, meaning the UTM rules are matching, but when consuming this same period dataset from BigQuery, I have no ‘referral’, matching ‘affiliate’, or ‘ANY’ records. From a closer look, most of these UTMs that were supposed to match seem to be coming in as ‘ORGANIC’. So the most important question would be, what can be the cause of this mismatch between the UTMs on both places, and what is the best approach to ensure consistency? Jan-2 Affiliates Jan-2 Referral Field rules I can provide the dataset I am getting from BQ also if it helps, just let me know the right way to share it

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christina zouNew Member
asked in  Building and Sharing Your Analysis
I want to visualize (user, sum(property)) across users

I have an event called CHOICE that looks like this:(user_id, cost, timestamp) I want to understand the total cost per user (across all their choices), so I can understand how my costs are distributed across users. In other words, I’d like to see a distribution of: user_id, SUM(cost) Is there any way I can do this in Amplitude? I’m on a PLUS plan.

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Team Member
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Luan TranNew Member
asked in Data Instrumentation
There is no "people" on "USED BY" tab in "Data -> Events"

I have implemented tracking event, I can see “user, email, event” in “Live event” but when I access the “Data → Events” and then select that event, there are no “people” on the “USED BY” tab even the even row shows “36” at count column

491
Saish Redkar
Expert
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Anatoli KorolenkoNew Member
asked in Product Personalization and Audience Segmentation
How to exclude users with a Specific user status from Event Analysis

Hi Support Team, I need help excluding specific users from my stats in Amplitude. Here's an example: I have a user property called User Status that can change over time. For instance: A user views an article while their User Status is Active. Later, the same user is marked as Banned. I want to exclude all users with User Status set to Banned, so none of their events (even those from when their status was Active) appear in my analysis. How can I achieve this in Amplitude? Thank you!

651
Saish Redkar
Expert
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Carla CollNew Member
asked in Data Instrumentation
Connecting Supabase to Amplitude

How do I connect Supabase ( where all my usage data and billing data is) to Amplitude? I have not found any helpful guides to do it

731
Saish Redkar
Expert
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Rachel ManorNew Member
asked in Product Personalization and Audience Segmentation
I can't configure a cohort to work as I intend it

Hi, I’ve been trying to configure a cohort of users and I think I might be missing something in the configuration. I do it through the Users → Cohorts → new cohort button. I wanted to create a cohort where users of a certain domain are NOT included in the cohort. I did so by asking amplitude to include users only if their email “does not contain” the string “@domain.com”. This condition is inside it’s own section in the cohort definition, so afaik, it should be ANDed with any other conditions to create the cohort. After that, I created a segmentation chart, and added “segment by” section, and added my cohort there. The problem is that I still see users from domain “domain.com” taking actions in the segmentation chart. I must be doing something wrong, or not understanding how this works. Can anyone help?

711
Saish Redkar
Expert
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Matthew DoNew Member
asked in Product Experimentation
How to pull the best blog post of the day based off most likes/comments

am working on a social video platform, and i use amplitude for my analytics. i made a segmentation graph charting the amount of blog posts we get uploaded per day, and i am trying to figure out how i can pull the blog post onto my dashboard? like what steps would i need to take or is this even possible

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Saish Redkar
Expert
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Matt SoybelliNew Member
asked in Data Planning and Governance
Comparison with last week changed

I have a report that compares today’s revenue with last week’s. Previously, it showed the entire day’s revenue from last week compared to today’s updated revenue. Now, it considers the hour of the day when comparing with last week, so I can see last week’s revenue up to the same hour as today.

451
Saish Redkar
Expert
lars
Conversationalist
larsConversationalist
asked in Data Instrumentation
Track how a user opened the app (via email or push notification)

Hey, we’re developing an invoice approval solution. We sent multiple reminders to users when they have open approvals: A daily email digest that gets send in the morning when you have open approvals A mobile push notificaiton on every new invoice approval request A mobile push notification where you can be @mentioned An email for @mentions etc. We want to learn how users are coming to our app. Are the notifications working? I think for the emails we can use the referrer parameter. But what about push notifications?

1011
Saish Redkar
Expert
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Ahmed zoheiryNew Member
asked in Data Instrumentation
Updating user properties using a csv file

Hello, Q1 : I’m struggling with updating user properties for our users using csv file we made a test on a single user on our production project. In the bellow attached photo is the row that have been uploaded into amplitude from sources > Csv file the ID is for an actual user on our data base and we mapped our user id in the table with the amplitude property (User ID) After doing these steps we couldn’t notice any change on the user from user lookup. what are the right steps to update our user properties using csv?

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Well-Versed
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IceDevNew Member
asked in  Building and Sharing Your Analysis
How to group events by day of week?

I want to show the average or unique value of an event in the last 90 days, but grouped by day of the week. So I can see which days have more-less activity on that specific event. Is this possible?

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Beth Saunders
Community Manager
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RafaelNew Member
asked in Data Instrumentation
Do I have to reset deviceId on logout?

We recently switched from Posthog to Amplitude. We don’t use the Amplitude SDK; instead, we use the Rudderstack SDK in cloud mode + the Amplitude Experiments SDK. With Posthog, we had to reset the anonymousId on logout. However, there’s no anonymousId in Amplitude. We only have the deviceId. What should we clear on logout? And should we clear the deviceId? ---------------------------------------------------------- So, here’s some context: We don’t require an account to browse our app/website, except to checkout. So users usually browse logged out, and then sign up/sign in at the last step. Users may (and do) sign into multiple accounts (not at the same time!). They sign into one account, purchase, sign out, maybe browse a bit, then sign into a different account, make another purchase, ... Even though it’s the same device, we can’t treat them as the same person. This behaviour is normal and sufficiently expected for our product, and we must indeed consider them different people. Events

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Dasha MarkovaNew Member
asked in Data Instrumentation
BigQuery source works only 1 day and then stops

Hello! I created 3 similar BigQuery sources from similar tables. 2 of them works normal and the last works only 1 day and then no data though there aren’t any errors, it refreshes but no data appear in Amplitude. What’s wrong?

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sydney.koh
Team Member
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Paddy AltonNew Member
asked in Data Instrumentation
What's the best way to manage the large number of Transfer Configurations created by the BigQuery integration?

Hi Community, Does anyone who uses the BigQuery integration have the same problem as me? The integration has created literally tens of thousands of transfer configurations over the last year, which has made the GCP BigQuery Data Transfers UI more or less unusable as a result. If so: What do people usually do about this? Is it really necessary for the integration to create a new configuration every hour, or am I missing something?

1235
Yuanyuan Zhang
Team Member
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HARRYNew Member
asked in Data Instrumentation
Amplitude to S3(Destination). There is data loss occurring

I am a free plan user and have set up S3 as the Destination in Connections. Although I can confirm that gz files are being transmitted to S3 every hour, I've noticed that the number of exported events is significantly lower than what is shown in the web UI. When searching for specific users, I've discovered that there is data loss occurring. I'm not sure what aspects I should investigate to resolve this issue.

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Olga AzarovaNew Member
asked in Data Instrumentation
There is a long time between the "Client Event Time" and "Client Load Time" labels for the default event Browser SDK [Amplitude] Element Clicked

There is a long time between the "Client Event Time" and "Client Load Time" labels for the default event Browser SDK [Amplitude] Element Clicked What could be the reason and how to fix it? Other events arrive without a break in timestamps

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