Using Amplitude

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1894 Topics

D
dan_at_soonaNew Member
asked in  Building and Sharing Your Analysis

unhiding an event is not working, the event is not showing up in analysis builder

I accidentally changed the visibility of a view events and it caused them to disappear from the event selection in the report builder.  How long does it take for these events to reappear? 

2
Esther Trapadoux
Community Manager
1 month ago
J
joel.spiroNew Member
asked in  Building and Sharing Your Analysis

How can you show Average daily values of a chart in a dashboard?

​Lets say I have 3 segments showing the uniques of a given event, and I want to show on a dashboard the daily average uniques of each segment during the given time period (in this case 30d).In the line chart I can chose Average Values to get those metrics:However if I show this chart in the dashboard I can not get the average metrics.In the KPI options its not available:IF I change to the table view I can get the current day, and the previous day but not the Average.I could try change the chart to a Bar chart in order to force only have one value for the period, BUT that would no longer be the average during the period but rather the deduped uniques during the total period. I can not think of a formulario or rolling avg o window to get Daily average uniques for the given time period as a single metric to then show on a dashboard.For now the option is to have the Average value as the metric on the Line Chart, have the line chart on the dashboard, and the user then needs to enter into th

2
Esther Trapadoux
Community Manager
1 month ago
B
BoFredrikNew Member
asked in  Building and Sharing Your Analysis

Error when loading embedded chart in Google site

I have a built a Google Site for my workplace internally and have embedded a number of Amplitude Graphs there. I have nothing more there than the graphs and a few headlines in the page. But most often the graphs can’t load and I see this instead. I can sometimes see the graph for a second before the error screens show instead. What can I do to fix this?This is the error view that I see for most of the graphs, every time the site load.This is what it should look like, and sometimes do. 

1
Esther Trapadoux
Community Manager
1 month ago
M
Maxime SabranNew Member
asked in Data Instrumentation

Facebook ads Cohort sync error

Hello All,I am having a connection error when synchronising a cohort with Facebook Ads. I have carefully read and explored the Facebook manager pages and could not find anything on this subject.I have seen in the Amplitude documentation that it is a common error but could not find any solution to this problem.NB: I have Admin rights on both the Amplitude and the Facebook Account.Thanks for your help,Maxime 

1
Esther Trapadoux
Community Manager
1 month ago
M
Miguel CuevasNew Member
asked in Data Instrumentation

Failed Events Report

Hi team, we have setup Iterable as a Destination on Amplitude. On the Delivery tab we can see a chart showing the delivery rate and the number of events not delivered.  Is there a way to get a report that shows which events are failing to be delivered to this downstream destination? 

3
Esther Trapadoux
Community Manager
1 month ago
A
AnthonyVNew Member
asked in Data Instrumentation

Using Cohorts with Groups

Hi,I'd like to create a cohort that basically shows me all my Organizations with >1 account. I've attached a screenshot of the event schema in Segment. When I create a cohort, it only allows me to select "Users" or "group(s)" , but I'd like to select "OrgAlias". Thanks, Anthony 

1
Esther Trapadoux
Community Manager
1 month ago
I
ivanmunizNew Member
asked in  Building and Sharing Your Analysis

I don´t see event date properties.

Hi there!I want to create MTD reports like: (Number of purchases this month - number of purchases last month)/Last month purchases * 100). The problem is that I can´t find how to group the events by dates, like Purchases between 03/01/2023 and 04/01/2023 or something like “Last Month”. We are sending data from Segment, could that be the problem? In any case I can see some derived properties that don´t work for my case neither: https://analytics.amplitude.com/demo/chart/new/ld62bjjThanks!

3
Esther Trapadoux
Community Manager
1 month ago
X
xiaohaiNew Member
asked in Product Personalization and Audience Segmentation

How to add category column in templates to upload for tracking plan

Hi, I'm trying to create a new tracking plan to add new event and properties to track for our product. However, in the template you provided, there is no column for "Category" or "Event Category". I had to add category manually after events were uploaded. Is there way to add that information when editing the tracking plan?additionally, is there a way to rename existing events in the tracking plan or i have to do that manually in the amplitude dashboard? Thank you!

4
Esther Trapadoux
Community Manager
1 month ago
S
sarah.krasnik.prefectNew Member
asked in Data Instrumentation

Customer.io Integration Broken for Existing Users

Consider the following situation:A user exists in Customer.io before we implemented Amplitude.Now we implement Amplitude, and the user is new to Amplitude.What breaks:Amplitude creates the user in customer.io without an email. At this point in time, there are 2 users in Customer.io: the original customer.io user that already existed with an email, and the user Amplitude created from a user_id that does not have an email. Then when Amplitude attempts to update the email attribute, 3 things happen:On the original Customer.io user with an email, there’s a failed attribute change for the `id` attribute, with the following error: `reason: "cio_id must be used to change id value."` On the new Customer.io user with no email that Amplitude created, there’s a failed attribute change for the `email` attribute, with the following error: `reason: "The identifier is already associated with a different profile."` In Amplitude in the customer.io destination debugger, there are internal errors that sa

3
Esther Trapadoux
Community Manager
1 month ago
Rune Andersen
Helpful Hero
Rune AndersenHelpful Hero
asked in Data Instrumentation

GTM Template and the new "Default events" form v. 1.9.1

Looking at the documentation for Browser SDK, there are now a option to automatic send page view, session event, form interaction and file download.https://www.docs.developers.amplitude.com/data/sdks/typescript-browser/#tracking-default-eventsIn the GTM Template (amplitude-js-gtm)  it’s possible to select the automatic Page Views, but there are no option to choose the automatic Session event etc,Will a update come to the template `? 

1
Esther Trapadoux
Community Manager
1 month ago
G
Gino2122New Member
asked in Product Personalization and Audience Segmentation

Breakdown table column is unable to be resized

There is one column (the 2nd one from the left) in the Breakdown table under Segmentation that cannot be adjusted width-wise to make it larger. This is an issue as there is important information that is truncated with the current sizing.  What’s odd is all other columns are able to be resized, and the 2nd column is able to be shrunk, but it just won’t expand past what it’s at now. Any help would be appreciated. Thanks!  

5
Esther Trapadoux
Community Manager
1 month ago
E
Helpful Hero
EshaHelpful Hero
asked in Data Planning and Governance

Trying to use Derived Properties to chart stickiness - first 14 days of usage since sign up

Our goal is to understand users' engagement in the first 14 days since sign up (see day per day event usage) through a stickiness chart. We were trying to use a derived property to calculate this date range based on today's date and user's sign up date but we haven't been successful. Any idea on how we can achieve this? Thanks!

4
Esther Trapadoux
Community Manager
1 month ago
A
austinlogoNew Member
asked in Data Instrumentation

Can you create custom error events

Can I create custom error events that show up as errors in the data stream? For example if the user tries to set an appointment in the past or request negative money, the react component can display an error and I can track that to see where users are finding difficulties within the app.

5
Esther Trapadoux
Community Manager
1 month ago
A
ajinkya_titanNew Member
asked in Data Instrumentation

Events not showing up in segmentation but shown in tracking plan and user lookup

I have 56 events (active and live) in the tracking plan. I can see these events in the user lookup too. But when trying to create a chart in segmentation, I can only see and select from 12 events (out of 56). I also saw some other relevant topics but couldn’t find the solution.

2
A
1 month ago
E
Helpful Hero
EshaHelpful Hero
asked in Data Planning and Governance

Unable to stream events from Amplitude to Customer.io (no error messages but also no events)

Trying to send a few events from Amplitude to CIO   Would have expected to see these events in the CIO Activity log but not seeing any (though bottom screenshot confirms that test events are being sent from Amplitude → CIO)   Can confirm that Amplitude is receiving the events because I see them in the console 

1
E
Helpful Hero
1 month ago
K
kpak130New Member
asked in Data Instrumentation

Dashboard API rate limit 429 error

I wrote a script which mistakenly makes Dashboard API more than the rate limit. So I started getting the 429 (rate-limit) errors. But the error would not cool off after nearly 8 hours now. When would it cool off?

1
Esther Trapadoux
Community Manager
1 month ago
R
rajesh.kumarNew Member
asked in  Building and Sharing Your Analysis

Getting alert popup in Web Platform

Hi Amplitude Team,I am getting alert popup related to the browser SDK during script loader time.caught TypeError: Cannot convert undefined or null to object    at Function.keys (<anonymous>)    at analytics-browser-1.9.1-min.js.gz:1:79558    at analytics-browser-1.9.1-min.js.gz:1:79749    at analytics-browser-1.9.1-min.js.gz:1:79752 Can you fix this soon.

1
Esther Trapadoux
Community Manager
1 month ago
K
Experienced
kornelius
asked in Data Instrumentation

Proper UTM Tracking with Amplitude

Hi, we are using Ampli (codegen) to track our solution. I now want to track visitors in the app based on the links in emails the users clicked on.For that UTM tracking feels natural. What is the best way to set that up using Ampli Codegen? What do we need to setup/prepare?Do I have to manually track this in a specific event or when/how are UTM parameters tracked automatically? Please note, we only use Analytics.

1
Esther Trapadoux
Community Manager
1 month ago
G
Conversationalist
gsw1Conversationalist
asked in Data Planning and Governance

How does the environments section work with projects

On the Amplitude Data page, when I’m on a project I can go to settings and set a production and development environment. But it’s confusing when I select the dropdown because it seems like each environment can correspond to one project but having multiple projects means you can specify environments for each project. So my question is:How am I actually supposed to use the environments section to specify a specific production environment and testing environment? If I want to specify a testing environment and a production environment am I supposed to create two separate projects? And yes I have read the following article but I am still confused.https://help.amplitude.com/hc/en-us/articles/5078848559259-Configure-and-manage-your-Amplitude-Data-settings

5
R
Novice
1 month ago
G
Guilherme CarvalhoNew Member
asked in  Building and Sharing Your Analysis

Calculate total time spent per user (Dynamic Table)

Hello community, how are you?Has anyone been able to plot a graph, using pivot table, with data of average time spent per session, total time spent per session, and average duration per session?I know that User Sessions is the view where we can view this, but in this specific case I need to view it in a table format and by user.

1
Saish Redkar
Expert
1 month ago
A
Novice
aj_fulcrumNovice
asked in Data Planning and Governance

Test APIs to access cohorts

I am trying to build an application to allow my customers to be able to access cohorts through the cohorts api (https://amplitude.com/api/3/cohorts). However, Amplitude is requiring me to talk to their sales team to be able to build cohorts and test out. Is there a sample app with cohorts where I can test out the functionality?

7
A
Novice
1 month ago
V
vpillacNew Member
asked in  Building and Sharing Your Analysis

glob Matching a list of patterns

Hey there,I would like to add a where clause to an event with the property query. I have a long list of values, so instead of adding each value one by one I would like to use glob matching.Usually the syntax would be ?(dog|cat|zebra)But this does not work (no event matches).What is the correct way to do this in Amplitude?

3
Esther Trapadoux
Community Manager
1 month ago
D
dimitrios.damilosNew Member
asked in Data Instrumentation

Median time to convert not displayed in Dashboard

Hello, I am creating a Dashboard and I need to display the median time to convert as a the time measured between 2 events. It is properly displayed on the chart create/edit page, but it is not shown when the Funnel is added to the Dashboard. Can you explain what should I do to display it? I am attaching a screenshot to see how it shown (and not) at the moment. Not shown when in Dashboard: But shown in the chart’s page. It is that value “2m 2s”: 

1
Saish Redkar
Expert
1 month ago
M
Conversationalist
mkoivaConversationalist
asked in Data Instrumentation

Properties in GTM vs. Properties in Amplitude

Related to https://community.amplitude.com/data-instrumentation-57/amplitude-s-google-tag-manager-gtm-client-side-template-no-longer-seems-to-have-an-event-properties-field-1671  Does anyone have information on whether to set event and user properties in the GTM tag, in the Amplitude event or both?I’m seeing the properties in live data but in the event property, it shows a warning sign. Brought me to the question, should I be setting properties in GTM or in Amplitude properties? If both, when/how do you which should be used when?  Thanks

2
dangrainger
Super Helper
1 month ago
A
abbiNew Member
asked in Data Instrumentation

Problems with integration AppsFlyer and Amplitude

Hello! I ask for help with integrations between Amplitude and AppsFlyer. Description of the problem below: we connected Amplitude with Appsflyer, but we don't see many properties. Examples on this screenshot - https://img.netpeak.ua/abbi/1681214903632.png We need properties like platform, country, OS and others but only some events have these properties. And we can not find the reason. This is a screenshot from User activity - https://img.netpeak.ua/abbi/1681215591076.png As you can see values of some of the properties are empty. 

2
eddie.gaona
Team Member
1 month ago

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