Skip to main content

Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

3146 Topics
JennRu
Community Manager
JennRuCommunity Manager
published in  Building and Sharing Your Analysis
Learn how to investigate your org's Monthly Tracked Users (MTUs)

This article is a guide to empower Amplitude users to investigate MTU overages. Refer to this article for any MTU billing questions. Refer to these best practices for guidance on how to set User ID tracking.If you have any concerns on your current MTU usage for the current month or last month, review the details below on how toIdentify your org’s MTU usage for the current month Data exploration on backfills, anonymous users, and project deletion Step 1: Identify backfilled data Step 2: Identify if anonymous users are spiking MTU counts Step 3: Analyze the time series of anonymous users triggering events Step 4: Identify which events are most commonly generated by anonymous users Step 5: Verify if any projects have been deleted Event cleanup tips to reduce MTUs Identify your org’s MTU usage for the current month Login to your Amplitude account and navigate to the Settings < Plans & Billing < Usage tab.You can view your account’s MTU usage (or Event Volume usage, contingen

20521
belinda.chiu
Team Member
Eric I
Eric INew Member
asked in  Building and Sharing Your Analysis
How do I retrieve my certification/certificates?

@amplidude In 2022, I worked for one of your partner agencies. While there, I earned my “Amplitude Certified Insights Expert” certification.Having departed from this agency, I’d like to know how to retrieve my certification/certificates.Please advise.Thank you,Eric Itzkowitz

3082
Eric I
R
Roee FinkNew Member
asked in Data Instrumentation
Formula using Event Properties

In my app, there is an event called pinpoint_added. This event is basically an event when a user adds a comment at a specific time interval. The default for the the time interval for the pinpoint_added event is 10 seconds; meaning that when a user clicks the pinpoint feature, the video stops and the start time for the pinpoint is the current time of the video x. The end time of the pinpoint is defaulted at x + 10. The user can adjust the pinpoint start and end time but an event is not sent if one of these timestamps are changed. I am wondering if I can bypass adding a pinpoint time changed event and instead use the pinpoint_added properties of start_time and end_time to see if the difference between the two is not equal to 10, meaning that the time interval was changed from the default. The pinpoint_added event has two meaningful properties for this situation start_time and end_time. I could not figure out how to include these two event properties in a formula and am wondering how I ca

3151
N
Well-Versed
O
Ossi PesonenNew Member
asked in Product Experimentation
Amplitude Experiment device type for iPhone 14 not working

We are trying to set up A/B testing for anonymous users that is targeted specifically for iPhone users. Amplitude, however, seems to be unable to detect iPhones for the variant as per our testing. For reasons unknown the variant is not returned in the request, because Amplitude does not recognize iPhone via the user agent.We are using the JavaScript SDK and setting it up as per documentation, and I’ve done some debugging to see what type of user agent string is being delivered via network requests from a phone:Granted, this is from an iPhone simulator, but based on the information I gathered from the web, it is exactly as a real device, which also do not work. We had QA engineers try to enable this experiment as well with real iPhones on our website and we couldn’t get it to work.Here’s a snippet of the JS code:const amplitudeExperiment = window.experiment;if (amplitudeExperiment) { var div = document.getElementById('variant-info'); amplitudeExperiment.fetch().then(function() { co

4323
Esther Trapadoux
Community Manager
G
glennleesidekickerNew Member
asked in  Building and Sharing Your Analysis
Listing event data

Hello,In Amplitude, I have an event, which has two event properties, both of which are date/time property types. What I’m trying to do is segment instances of this event into two groups (based on another event property). Then, I want to look at the elapsed time difference between the two timestamps properties for every event entry, per segment and then average these out.If I can’t do this in Amplitude, a download of the raw data in CSV would be preferred, so I can do in Excel/Sheets.Sorry if there is a simple way to do this, but I’m new to Amplitude and have not discovered this yet.Also for context, I’m on the free Starter plan as well.Thanks in advance,Glenn

4082
N
Well-Versed
M
mdeguerreNew Member
asked in Data Instrumentation
Export data amplitute to bigquery

Hi ! I have follow the steps here to export data to bigquery. The issue is i can only have data from the day i have set up the connection but not before. How can i retrieve the data from 3 or 4 month ago ?  Thanks    

4912
belinda.chiu
Team Member
M
Experienced
Mridul SharmaExperienced
asked in  Building and Sharing Your Analysis
Are custom event properties removed from the chart filter option?

I am not able to filter out charts data based on event properties (custom properties) from quite some time now. Only some of the default event properties are available and I can see all of the user properties.

3037
belinda.chiu
Team Member
M
murali_cotoNew Member
asked in Data Instrumentation
Branch Integration issue

Hi team,We’re using Branch SDK to integrate app INSTALL & REINSTALL(Critical events) into Amplitude. But Amplitude is not tracking those events for some reason, Could you please help us to resolve this.  FYI Other events are tracking like OPEN, & Custom events.

3843
belinda.chiu
Team Member
I
Irvin SvyrydovskyiNew Member
asked in Data Instrumentation
400 error while copying chart to other tab

I`ve been getting 400 error the whole day. Can`t find out how to reach Amplitude support team to solve this problem.The error occurres when I try to copy to a new tab previously saved chart

1940
I
A
Arpan KanungoNew Member
asked in Data Instrumentation
Amplitude Logger [Error]: ReferenceError: URL is not defined

I am currently using the Node SDK to log events, using the track() function to record user ID, event name, and other event properties. While I was able to log events successfully on my local machine, I encountered an error after pushing the code to production. I am seeking advice on how to resolve this issue, and any guidance would be greatly appreciated.

3231
N
Well-Versed
A
appital.adamNew Member
asked in Data Instrumentation
Error when setting Google Pub/Sub Event Stream

When trying to follow the setup process for Google Pub/Sub I am getting an error during the "Verify connection with test data" step. This is the error:"Error parsing encrypted content: HIDDEN_VALUE_acd47fb6-a600-4f64-9133-47c9eeb19ea5"I have tried different payloads etc and verified the GCP service account can publish to the topic.Although the support page doesn't say what permissions are required I have tried admin roles etc, so I am pretty sure the problem is amplitude.

2273
Esther Trapadoux
Community Manager
C
cbarghorn-ftapiNew Member
asked in Data Instrumentation
Wrong groupID in an event

 s

1741
Esther Trapadoux
Community Manager
L
Helpful Hero
LauHelpful Hero
asked in Data Planning and Governance
How to change email address of Amplitude community / this forum?

Hi Amplitude community, I wonder if it’s possible to change email address* in the this Amplitude community forum (so not Amplitude Analytics)?*without breaking anything in the Amplitude Analytics of course. Cheers,Lau

1831
Esther Trapadoux
Community Manager
N
NhamNew Member
asked in Data Planning and Governance
export tracking plan (include event and properties) in JSON format

Hi, Could you pls advise if there are a way to export the tracking plan (schema of events and events properties) to JSON format? I know that we can manually do that by downloading the CSV files, but is there a way to download the JSON format (may be through Ampli CLI?)Thank you!

4846
A
B
Conversationalist
B AnalyticsConversationalist
asked in  Building and Sharing Your Analysis
Overall total is less than the sum of the rows

When I create a data table in Amplitude that looks at uniques page views, the Overall row is less than the sum of all the rows below. Surely these two should equal one another?Please can you advise? Many thanks!

2933
B
Conversationalist
B
BINGE KoreaNew Member
asked in Data Planning and Governance
How to activate User Properties's status?

Hi, I’d like to change Planned to Live in User User Properties.How do I change? 

2781
dangrainger
Expert
C
cbookerNew Member
asked in Data Instrumentation
Error running ampli pull and ampli status

Ampli has been running fine for the past few weeks, but suddenly last week when I ran ampli pull  I received this error. ✘ ERROR An unexpected error occurred. Our team has been notified, but you can also reach us anytime at https://support.amplitude.com.the commands that generate this error are:pull status setup sourceAll the other ampli commands are working. When I went  to reconfigure the course I received the same message after attempting to Select an SDK? Select a platform Browser? Select a language JavaScript? Select a SDK @amplitude/analytics-browser@^1.0 (recommended)✘ ERROR An unexpected error occurred. Our team has been notified, but you can also reach us anytime at https://support.amplitude.com.There were no code changes made, or system changes. Do you have any advice on where I should start troubleshooting?

3001
Esther Trapadoux
Community Manager
M
Matt McCarthyNew Member
asked in Product Personalization and Audience Segmentation
Automated emails to trigger upon event

Hi all, I was wondering if it is possible to trigger an email following a specific event load on amplitude...say clicking on a certain button, an event will load. Following this event load an email pertaining to tis action will be sent to the user. Is this possible?

8244
Esther Trapadoux
Community Manager
S
Shashikiran RNew Member
asked in Data Instrumentation
Data export to redshift failing for multiple projects.

I’m not able to see data export for the new project on redshift, should i have to create a new one?If yes, it doesn’t allow me to change the project ID when entering the credentials for the data export.

2522
Esther Trapadoux
Community Manager
G
Novice
Gerrit MewesNovice
asked in Data Planning and Governance
Custom columns tracking plan

Hey there, is it possible to add custom columns to the amplitude tracking plan? I found this article on updating the schema  - is that it?

1723
G
Novice
morvik
morvikNew Member
asked in Data Instrumentation
Best practice to track revenue events for SaaS

Hi Community!We have a SaaS app with monthly and yearly subscriptions where people can subscribe and pay using their credit cards. We use Stripe for our billing system, and have connected Amplitude through Segment.Today we only track one type of revenue event to Amplitude, something we’ve called `Added Payment Details`. This fires the first time someone adds their credit card, and includes event properties such as the plan selected and the total price.In addition, we also have a user property called `company_spend` and a group property called `monthlySpend` that shows the current price paid per month (in other words: MRR) for a user / group. However, with this approach we’re not able to capture new charges that happen after the initial credit card was added, for example when the subscription renews, the account adds another seat (we charge on a per seat basis), or upgrades to a higher plan.To solve this, I currently see two options:Send an event from our backend via the HTTP API to Seg

15963
T
Peer Moderator
S
sarah.krasnik.prefectNew Member
asked in Data Instrumentation
Customer.io Integration Event Data Broken

When selecting event data to be sent from Amplitude to customer.io, no event data is sent. When I send the test event data, only the user properties not event properties come through. I believe this is not the desired behavior.

2835
Esther Trapadoux
Community Manager
C
Conversationalist
Cameron RossConversationalist
asked in Data Instrumentation
How to create a computed property

How can I create an event property that is automatically computed, rather than manually specified? The “channels” is an example of this - you can specify rules that determine what it is set to. How can I make custom versions of this?My specific use case is with “device family” - it’s too granular. I want to have a report that can simply group by Desktop v.s. Mobile v.s. Tablet, effectively bucketing “device family” values into these groups. How can I do this? I feel like it should be easy but I can’t work out how.Is there another solution to this that isn’t via custom computed properties?

7235
dangrainger
Expert
aalqaroot
Experienced
aalqarootExperienced
asked in  Building and Sharing Your Analysis
How to protect externally shared dashboards?

Hello,  We use the externally shared links to view only dashboard with clients extensively. One concern is that anyone with the URL and password can access/view the dashboard. Is there a better/secure way to manage shared links to dashboard? Can we have added authentication that can be managed by us or our clients in order to allow users to access those dashboards? 

2995
aalqaroot
Experienced
K
Novice
kennyNovice
asked in Data Instrumentation
No events to be sent to Amplitude with amplitude SDK when running in a junit 5 test unit

A very simple code like the following:Amplitude client = Amplitude.getInstance(); client.init("....."); Event e = new Event("TestEvent","TestUser"); client.logEvent(e); client.flushEvents(); client.shutdown();The event can be sent to amplitude when I run these code in a java main() method, but cannot in a test unit.There is no any errors when running a test unit, just cannot see the events in amplitude.  Is there anything I should concern ?  I notice that the Amplitude SDK use a new Thread to send the event to amplitude, is that related with my issue?Thanks.

3964
K
Novice

Recent Tips & Tricks

Terms & ConditionsCookie settings