Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

2660 Topics

M
mmartin028New Member
asked in Data Instrumentation

Is this job offer real?

Hello,I’m not sure where to ask this, but there was a recent post on Facebook that said that there was a data entry position available for Amplitude. I replied, was given a text message interview (kinda different way to do an interview) and was sent a “your hired” type letter.The thing is, though, everything seemed a bit strange. I had to go through 3 different people before getting the interview, and the 4th person sent and signed the letter. When Googling all of their names, nothing came up saying they worked for Amplitude. I’m assuming this was some sort of scam, but I just wanted to make sure. So if anyone from Amplitude can please let me know if I should just ignore this job or it’s actually real, I’d appreciate it.Thanks.

4
M
1 year ago
E
effemNew Member
asked in Data Instrumentation

help with group_by over the api

On my dashboard I have a “segmentation by ‘order - create’” with a “group by” on “plan”. I get a graph and table like:plan | dateplanA | 45planB | 53… I am trying to retrieve this using the API, but can’t quite figure out how to do it. I tried the following:https://amplitude.com/api/2/events/segmentation?e={"event_type":"order - create","group_by":[{"type":"event","value":"plan"}]}&i=30&m=totals&start=20230101&end=20230131I get the aggregate total, not the breakdown by planA, planB, etc. What am I doing wrong? How do I retrieve the table as on the dashboard? I believe I can create a chart and query the chart, but I want to dynamically select the date range. Thanks.

3
Jeremie Gluckman
Team Member
1 year ago
R
Novice
roys123Novice
asked in Data Instrumentation

% of users who spent at least X minutes doing something within Y days of another event

We are using the free version of Amplitude. In order to determine the popularity of a particular type of content within our app, we want to track the following use-case:User performs Event AAfter performing Event A, user spends at least X minutes consuming that type of content within Y days from the date they performed Event A.My understanding (please correct me if I am mistaken) is that Amplitude doesn’t have an in-built way of calculating how much time users have spent consuming content. So we plan to have a numeric event property named timespent and our app will track how many minutes each user has spent consuming content from each of the different types of content our app offers, and will include the constantly updated value of that property when we report events to Amplitude.However, even after doing this, it’s not clear to me how I can use Amplitude to track the use-case described above. This is because in the Funnel chart, while we can segment users whose timespent property valu

8
belinda.chiu
Team Member
1 year ago
A
Alex CorbiNew Member
asked in Data Instrumentation

Impact of calling setOptOut(true) on client SDK, local or global?

Greetings Amplitude Community,Together with my team, we are currently doing some integration work with amplitude, both on client and server-side. Some events will be tracked from the mobile app (via SDK) and some from our backend system.If the client app calls setOptOut(true) for a user X, does it mean that tracking has been disabled for the user globally? As in… if after opting out in the client side, our backend tries to track an event on behalf of the same user X, would this event be tracked?the SDK documentation states:Users may wish to opt out of tracking entirely, which means Amplitude doesn't track any of their events or browsing history. OptOut provides a way to fulfill a user's requests for privacyBut it is not clear to me whether entirely means also in terms of backend calls (or from another device associated to the same user, say the user has also our app installed on an ios phone)Thanks in advance

3
Jeremie Gluckman
Team Member
1 year ago
M
Novice
mike kosorukovNovice
asked in Data Instrumentation

Merging events retrospectively

Hi community! Happy to be here!I have a setup where I pull together events from website and events from an application (two separate sources).Everything seems to work, the only thing I’m struggling with is that I don’t know how to merge the website events (by the device_id) retrospectively into a new user_id.Example:A new user signs up and does something in the app → a user_id #1 is created (= new account in the app) and the events from the website (“Try free” click, “Sign-up form”, etc) are attributed to user_id #1 The user logs out and leaves The same user returns in the same browser and creates a new account (goes through p.1 with new credentials) → a user_id #2 with the device_id #1 (same as in p.1)What ends up happening is the website events in p.3 (“Try free” click, “Sign-up form”, etc) are attributed to user_id #1 even after user_id #2 is created.Question: how do I make the website events after the logout merged into the user_id #2 by the device_id #1?I’d appreciate any help!

8
Jeremie Gluckman
Team Member
1 year ago
L
Helpful Hero
LauHelpful Hero
asked in Data Planning and Governance

Project name changed not displayed on every parts

Hi Amplitude team / community, I might find a bug or maybe just missing on the step?. So I tried to change the name of a project, but in [Data] drop down, the name doesn’t really changed (image attached). But I also wonder if this is expected.not all parts are changed when we rename Amplitude projectHope this could help,Lau 

4
L
Helpful Hero
1 year ago
V
VincentNew Member
asked in Data Instrumentation

TypeScript Ampli Wrapper not compiling

Hi,Using npm dependencies @amplitude/ampli v1.31.2 and @amplitude/analytics-browser v1.9.1, the generated wrapper does not compile with our current TypeScript version 4.8.4. Documentation mentions a version requirement > 2.1  Also, event names containing single quotes also generate non-compiling code (our event names are written in natural french language). Single quotes seem to be handled properly on property names though. 

2
V
1 year ago
A
AnalíaNew Member
asked in Data Instrumentation

Measuring Lness

I have a product whose target use is N days a week, but I’m not finding a straightforward way to measure Lness. I first tried to solve for this using custom retention brackets, but that wouldn’t give me what I need as they’re tied to specific days (retention on D1-D3, or retention D4-7, etc.).Is there a way to measure Lness on Amplitude? 

3
A
1 year ago
S
Sylwia GudykaNew Member
asked in Data Instrumentation

Uploading data from S3 to database

1) We export data to S3 and it works, it's done according to the tutorial: https://www.docs.developers.amplitude.com/data/sources/amazon-s3/It works and the data is uploading.2) We have our PostgreSQL instance set up on an EC2 instance.And here the questions arise:How to upload data currently stored from S3 to the database?Does he supervise the process of putting data into the database if new data appears in the S3 bucket?

1
Jeremie Gluckman
Team Member
1 year ago
A
arun_kumar2023New Member
asked in Data Planning and Governance

App version appearing in my user properties, which versions not even launched, how could it be fixed?

My App version launched in the market are of only with version of  1.9,  where as data for the application has the version no. 3.5.How could it be possible; How I should debug to identify the error and fix it.

1
Jeremie Gluckman
Team Member
1 year ago
E
eduardo.abreuNew Member
asked in Data Instrumentation

Cloning a branch

Does anyone here knows if is possible to clone a Branch for a tracking plan version from one project to another?The easiest example would be: from devs working in Dev environment, where they already created a branch, is it possible that, once we already are happy with the outcome of our changes and have the branch ready in Dev, to “clone” this branch into the Prod environment, to avoid doing all that manual work again? 

1
H
Experienced
1 year ago
K
KeraTerraNew Member
asked in Data Instrumentation

Amplitude - Intercom integration throttling, internal errors; attributes not showing up on Intercom

Over the last day, I got 55.2k failed events not sent to Intercom due to Destination Throttling, Internal Errors and Invalid Requests. Specifically Throttling and Internal errors nature is not clear to me. What should I do to fix these issues and pass data without such failures?In addition, the user attributes from Amplitude I've selected to send to Intercom don't appear there. The events are recorded fine (with the exception of issues I listed above). What is the reason? Will the attributes get created automatically similar to events, or do I need to manually create the custom attributes I expect to receive on Intercom first?

1
H
Experienced
1 year ago
K
Well-Versed
kornelius
asked in  Building and Sharing Your Analysis

Tracking new Groups

Hi,I want to track new groups added (in the “Accounts” addon) in a chart.So far I select “New Users” and “performed by” any of a specific group (see screenshot).I think this will give my any group that contains any new user. But acuually I just want any new group counted.Is there a good way of doing that? 

2
H
Experienced
1 year ago
S
SkampNew Member
asked in Product Personalization and Audience Segmentation

Uploaded user ID cohort reduced by half

I imported a cohort from a CSV file with x k rows of user IDs (email addresses). Amplitude is now showing an amount of significantly less users (cut by a couple thousand) in “population over time”. Why doesn’t this compute to the original row number in the CSV file? Where is the exclusion of user IDs happening? Thanks.

1
H
Experienced
1 year ago
T
tcaprioNew Member
asked in Product Experimentation

Holdout Group option missing from UI

Why don’t I see an option to set up a holdout group in my account? https://help.amplitude.com/hc/en-us/articles/13508918823835

2
T
1 year ago
H
HelenBunchLiveNew Member
asked in  Building and Sharing Your Analysis

User Property [Carrier] None vs Unknown

When querying about user property : Carrier. I get values “None” and “Unknown”What does a value of “Unknown” mean vs “None”. Does None mean the device does not have SIM card? Does Unknown mean there is a SIM card but the Carrier is not a well known carrier?  

2
Saish Redkar
Expert
1 year ago
N
nadjareNew Member
asked in  Building and Sharing Your Analysis

Can I exclude weekends from my charts?

Hello everyone, I work for a B2B company and we want to track the monthly development of events by using timelines (see screenshot). Is it possible to exclude the weekends?Thanks for you help. 

12
isamarfontes
1 year ago
tracy.guo
Team Member
tracy.guoAmplitude Support
posted in  Building and Sharing Your Analysis

Why am I seeing "(none)" values in my chart results?

Hello everyone!When grouping your events by an event or user property, you may have noticed that some of your results have been sorted into a group titled '(none)'.'(none)' in Amplitude represents a null value, but sometimes when you use Microscope and check on a user’s profile, you see that there is a user property value in the top panel. Why is the user being counted under ‘(none)’ when the have a value in their profile? Let’s walk through why this happens.Amplitude is an event based platform, and all charts and cohorts query at the event level. This means that we are querying for event and user property values that were present at the time of the event. Our colleague John also recently posted a video explaining this concept: This is different behavior from what you see at the top of a user’s profile (in the User Lookup section), where properties in the upper panel represent the most current user properties. In other words, they reflect the property values that were most recently upd

2
Jeremie Gluckman
Team Member
1 year ago
A
Akhil LodhaNew Member
asked in Data Instrumentation

Hubspot error 403 forbidden

Hi - I am new to Amplitude and I am trying to connect our Hubspot account with Amplitude but I am getting a 403 error. Is anyone else facing this issue?  

1
Jeremie Gluckman
Team Member
1 year ago
A
ahfamaralNew Member
asked in  Building and Sharing Your Analysis

Flagsmith Integration not working

Hi, I’ve integrated my Flagsmith with Amplitude but I couldn’t see any events received. I’ve talked to Flagsmith support and they confirmed the events were sent.I can’t see them neither on the web dashboard nor on the Dashboard API responses.

3
Jeremie Gluckman
Team Member
1 year ago
A
asselNew Member
asked in Data Instrumentation

Event limit

Hi!We will buy new plan, but now we don’t want to exceed limit and blocked some events.If we unblock them and exceed limit, then when we  buy new plan can we see all events, which was over limit historically?

1
Saish Redkar
Expert
1 year ago
K
kennywNew Member
asked in Data Instrumentation

Fetching usage time for a user from Amplitude API

We're looking at surfacing to the user their time spent in app and noticed Amplitude already by default tracks this, but getting a successful response from the dashboard API (User Activity) has not been fruitful (usage_time is currently returning null from this endpoint even though usage time shows up fine in the dashboard, and it’s unclear why).There might also be a better endpoint for what we want as I'm sure fetching past activity for a user is pretty expensive - we only want the usage_time property for the user. Is there a lighter-weight, non rate-limited endpoint we could use?

5
K
1 year ago
Amplitude Admin
Community Manager
Amplitude AdminCommunity Manager
published in Data Planning and Governance

How do you get up to speed on your data taxonomy?FAQ

Maybe you aren’t familiar with what each event is for and how to use it in charts. Here are some quick tips to get up to speed fast:  Use Amplitude’s event explorer Chrome Plugin to see what events are firing in Amplitude as you interact with your product live. Go to a user profile on the user lookup page and scroll down to the User Properties section. Here you’ll see the various user properties your team tracks for each user.  Search for events in Amplitude’s Data (previously Govern) section to see all the events and properties your team tracks.  You can see event meta data in Data including descriptions, tags, owners, etc. For more information as you get up and running, explore our getting started resources and the Getting Started with Amplitude Data course in our Academy.

970
Amplitude Admin
Community Manager
1 year ago
J
Jonathan ChanNew Member
asked in  Building and Sharing Your Analysis

How do you determine how many times on average songs are played by users within a given duration?

Hi guys, Considering the AmpliTunes example where there is a “Play Song or Video” event with a “Content_ID” property. I’m interested to find the average amount of times a song is played per duration (hourly, daily, weekly, etc. dropdown). Is there an advanced formula to count the unique content_id’s and then divide them by the number of users to somehow get a number like on average, each song is played 1.2 times per user? I started on something like this, but got completely lost. Would appreciate any help! Thanks!https://analytics.amplitude.com/demo/chart/new/uwvn0gb  

2
J
1 year ago
J
junghwan kimNew Member
asked in Data Instrumentation

client upload time is not device local time

Hi, https://amplitude.com/blog/dont-trust-client-datahttps://help.amplitude.com/hc/en-us/articles/229313067#Raw-Data-FieldsAs I understand via above links.Device Time can be incorrect and “Server Received Time - Client Upload Time” can be assumed as approximate difference between device time and real time.Thus, Event Time(Client Event Time + Server Received Time - Client Upload Time) is used on Dashboard.But, in my case, I used React Native SDK, and changed device(android real device) time. and install my app, and send data.  Client Event Time is based on device time, but, Client Upload Time is based on real time. (There is no offline status)Then, event is misrepresented on chart by device local time not real time.How can I see chart based real time?

1
Jeremie Gluckman
Team Member
1 year ago

Terms & ConditionsCookie settings