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Using Amplitude

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3155 Topics
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Eugene PetukhovNew Member
asked in Data Instrumentation
SDK: serverUrl + XSRF-TOKEN

Hello! I encountered a problem: when trying to specify the `serverUrl` option, I cannot pass the `XSRF-TOKEN` check on the backend.In the rest of the project, this token is automatically set via Axios. For Amplitude, I couldn't find a way to use `amplitude.track()` via Axios or manually specify my custom cookies/tokens in `amplitude.track()` request. What to do in this case? Access to the backend is not available.

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Novice
Tere CoxNovice
asked in Product Personalization and Audience Segmentation
Not able to filter by an event properties

Hi :)  I can't find an event property called "Benefit_Button_Type" anywhere. We created the same way as the others events that I have, but I cant filter it in data>properties and neither in the dashboards.The strange thing is that I know it exists because I can see it in all the user streams (image).  Can you please advise on this case? Thank you.

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Saish Redkar
Expert
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JPursellNew Member
asked in Data Instrumentation
Track Use of Accessibility / Assistive Technology

Has anyone implemented a way to capture when assistive technologies / accessibility tools are active for a user? For example, a true/false or discrete value saved into a User Property? This would be to track if a user was utilizing a screen reader, speech navigation tool, voice over on a mobile device, zoom level change, etc.? In my case this is for a webpage application - so running in a browser - which I know limits what information is accessible.

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Novice
Etai FiedelmanNovice
asked in  Building and Sharing Your Analysis
Measuring occuarnce

Hi everyone,What is the right formula that measures the number of unique users who were active a specific number of times over a specific period. For example, I would like to know which users were active at least 4 weeks in a row over the last 12 weeks?Thanks

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Novice
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jihoNew Member
asked in Data Instrumentation
Device ID when using Safari browser

Hello, Does anyone know the reason why a user gets two distinct device IDs when visiting a same domain (e.g. hello.example.com and example.com) from a Safari browser? It seems like this only happens when the user is using Safari not Chrome or other browsers. I’m unable to track the users through their journey if they’re using Safari due to this problem.

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CarmenNew Member
asked in  Building and Sharing Your Analysis
Connecting Amplitude App to Shopify Plus not working

Hi there! I’ve been trying for months to connect Amplitude to my Shopify Plus account. The first time I tried it says that I needed to have a billing account in Australia or other countries (nevertheless the person I spoke with at Amplitude said that it did work in Spain). I’ve tried again now but it now says that Amplitude is not published in the Shopify’s App Store. Hope someone can help me?Cheers!

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Michaël BastienNew Member
asked in Data Instrumentation
How to configure my webhook to send data on a Make automation?

Hello :)I'm trying to send event data to a webhook on a Make workflow. The payload I'm using is :  { "event_type" : "${input.event_type}", "event_time" : "${input.event_time}", "user_properties" : { "email" : "${input.user_properties.email!}", "organization_id" : "${input.user_properties.organization_id!}", "organization_name" : "${input.user_properties.organization_name!}", "language" : "${input.user_properties.language!}" }} However, at the moment I literally receive this information on my Make automation 😅 (and not the dynamic data). Also, the status of this webhook on Amplitude is enabled but it doesn't seem to be sending anything to my automation.Could you please help me? 

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Harrison WongNew Member
asked in Data Planning and Governance
Splitting event properties for nested json

Hi community,Was wondering is it possible to do Splitting at 2nd level onwards?I am able to do splitting for `products`, but was wondering is it possible to do splitting for `product offer` as well? "event_name": "product added to cart""properties": { "fun id": "4", "products": [ "product name": "Chicken Breast", "product offer": [ { "product offer id": "1", "product offer type": "10%" }, { "product offer id": "2", "product offer type": "50%" } ], "product rank": "3" } ] },reference article: https://help.amplitude.com/hc/en-us/articles/9623000954907-Cart-analysis-Use-object-arrays-to-drive-behavioral-insights#:~:text=Object%20array%3A%20This%20is%20a,item%2Dspecific%20attributes%20or%20properties.Many thanks ahead!

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Balzhan MukhamejanovaNew Member
asked in Data Instrumentation
Upcoming third-party SDK requirements

Hi, will the new privacy policy affect the AppStore SDK Amplitude? What do the developers need to improve? https://developer.apple.com/support/third-party-SDK-requirements/

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raulspil_mcNew Member
asked in  Building and Sharing Your Analysis
How to differentiate between Mobile Web and Desktop Web (and Tablet as a bonus)

Hi all, Is there an equivalent of Google Analytics Device Category in Amplitude? Here’s a post about how GA does it.I’m looking to segment our Web platform events and user properties further by Mobile vs Desktop (and Tablet as a bonus). Here's some Amplitude community topics, that I've found so far, and I think it requires segmenting by a combination of OS and Device type, but I can’t find a clean way of doing it. Many thanks in advance. Raul Similar topics. https://community.amplitude.com/instrumentation-and-data-management-57/amplitude-device-type-and-device-family-fields-129https://community.amplitude.com/instrumentation-and-data-management-57/counting-users-who-have-done-event-on-mobile-desktop-584https://community.amplitude.com/instrumentation-and-data-management-57/how-to-get-separate-stats-for-web-and-mobile-app-version-names-368

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Saish Redkar
Expert
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NitishKumarNew Member
asked in Product Experimentation
In the funnel of "Play Song or Video" to "Purchase Song or Video", what percentage of users do "Play Song or Video" 3 times, before conversion (Purchase Song or Video)

I have created this chart https://app.amplitude.com/analytics/demo/chart/6yds5ago/edit/rz913e1d, but want to know if this is correct, please help.

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Saish Redkar
Expert
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NitishKumarNew Member
asked in Product Experimentation
 What are the Average and Median times taken to do "Send Message" after "User Sign Up"? What is the distribution chart of "Time Taken" for this conversion?

This is in B2B Chat Analytics, I tried but don’t know if my answer is correct. Hope someone can help me with this. https://app.amplitude.com/analytics/demo/chart/hjqmr0zx/edit/cbmsp21w

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Saish Redkar
Expert
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NitishKumarNew Member
asked in Product Experimentation
 What are the Average and Median times taken to do "Send Message" after "User Sign Up"? What is the distribution chart of "Time Taken" for this conversion

This is in B2B Chat Analytics, I tried but don’t know if my answer is correct. Hope someone can help me with this. https://app.amplitude.com/analytics/demo/chart/hjqmr0zx/edit/cbmsp21w

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Saish Redkar
Expert
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Alex SimonNew Member
asked in  Building and Sharing Your Analysis
My "Avg Session Length" visualization is empty

Hi, The “How long is the average session?” visualisation from my User Activity dashboard doesn’t show any data (all users, last 30 days). I got events from users in other dashboards. Any idea why this might be the case? Thanks

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Prashant PadhyNew Member
asked in Product Experimentation
What is the conversion from "Add Item to Wishlist" to "Complete Purchase" completed within 1 day, from Japan users, for "Item_ID" = 100, in June?

E - COMMERCE TOOL

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lars
Conversationalist
larsConversationalist
asked in Data Planning and Governance
How to configure default properties for events?

Hey, we have a set of properties that every event should have. Since we’re trying to establish a flow where we create the event with it’s name, properties etc. in Amplitude Data first, then push it over to Jira using the integration, I was looking for a way to define some properties as standard properties for an event.The goal would be that when someone creates a new event, these default properties are always there already and also cannot be removed. This is to ensure data consistency.If this is not possible, I would be interested in how possible review/approval flows could like where a “data shepard” looks at each event that is about to be implemented to ensure it follows our guidelines.

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lars
Conversationalist
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NitishKumarNew Member
asked in Product Experimentation
What is the conversion from "Play Song or Video '' to "Purchase Song or Video '' , if the user follows a playlist (Follow Playlist) within 24 hours of first use?

Hi, I tried to do it this way https://app.amplitude.com/analytics/demo/chart/new/3w9uxdfi, the problem I am not able to figure out this part,  “if the user follows a playlist (Follow Playlist) within 24 hours of first use”. Hoping that the chart above is the correct answer for the question (if not please help me on what to change). How to implement this 24 hours part?

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TrottolinoNew Member
asked in Data Instrumentation
Is https://www.amplitude-apps.com site and job offer legitimate or a scam?

Is https://www.amplitude-apps.com a scam site or it is a genuine site? Received WhatsApp message from Gianna - Direct Staffing on 7/12 about job opportunity. Told someone will have contacted me if interested. I said Y & got contacted via WhatsApp 9/12 by a lady that explained to me about the online marketing agency, and & role is to assist merchants in generating high value ratings for their products, aimed to increase their product exposure through reviews & ratings. Role: support online merchants (online platforms such eBay, Amazon, Walmart, Alibaba), many experiencing losses & struggle to maximize sales for increased profits. Remuneration and pay - a commission basis + basic/monthly salary. The system distributes 40 products data for users to drive. 0.5% commission on the product price for each data + 1.5% commission for each merged data. After completing 2 sets, earnings about £70-£140 + weekly salary £925 + monthly salary £2k - Bronze level. After completing sets t

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Saish Redkar
Expert
lars
Conversationalist
larsConversationalist
asked in Data Planning and Governance
Jira integration for Amplitude data not working

Hey, I’m trying to set up the Jira integration for Amplitude data. I followed all the instructions in the article but the link doesn’t show up. Here’s a recording of me trying to get it up and running. Any idea what I’m doing wrong?

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lars
Conversationalist
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Conversationalist
Simon HiltonConversationalist
asked in  Building and Sharing Your Analysis
Percentage of accounts who have greater than x users performing an event.

We are trying to move out metrics to be more account based following getting the accounts add on. Many of the metrics we want to measure are structure like % of firms who have at least X users performing Y action. How can we build something like that?

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Conversationalist
Haniel Eliab López
Haniel Eliab López
asked in Data Instrumentation
Avoid duplicated events ingestion from snowflake

I’m ingesting data from Snowflake. During the POC we ran into some duplicate events getting loaded due to not having the right warehouse size combined with retrying loading. I believe it was mentioned that if we provided a unique identifier for an event during ingestion we could prevent that in the future if any retries occurred. I don't see an option for how to provide an event id to amplitude in the ingestion documentation though. Any ideas on how to add that in? 

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Saish Redkar
Expert
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phutthamat.mNew Member
asked in Data Instrumentation
How to remove events from amplitude?

On Nov 4-9, 2021, my transaction system has a problem causing Event "paymentSuccess" to be sent twice in the same period, can I remove or drop filter this event? because it affects the repurchase data.

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Haniel Eliab López
sydney.koh
Team Member
sydney.kohAmplitude Support
published in Data Instrumentation
[Amplitude] Device Type and Device Family fields

Hello, everyone! I want to highlight how Amplitude generates the [Amplitude] Device Type and Device Family user property values which are common questions we get in our Support queue.  SDKsWhen using one of our SDKs we will track the user’s device properties automatically by taking the raw device information captured by SDKs and mapping them to device types and families.   HTTP APIWhen using the HTTP API to get the device information (device_brand, device_manufacturer, and device_model), you will need to implement something similar as in the Amplitude Android SDK or Amplitude iOS SDK.  Amplitude will then attempt to use device_brand, device_manufacturer, and device_model to decide and map to the corresponding device type and device family property value.  Also, note that "Device family" and "Device type" are determined based on the model and manufacturer that’s present. For example, the device manufacturer might be Samsung and the device model might be SM-G900T -- using these two detai

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JKDMWNew Member
asked in Data Instrumentation
Squarespace add to cart event

Hi there,I’m new to amplitude and don’t really know much code. I’m trying to instrument an event for when a specific item on a squarespace shop page is added to cart.First, I got the elementID by using the inspect function on the web page, and then I am using this code via the squarespace header code injection tool to try and send the data to amplitude: <script type="text/javascript"> document.addEventListener('DOMContentLoaded', function () { // Identify the button element var addToCartButton = document.getElementById('elementidremovedforprivacy'); // Attach click event listener addToCartButton.addEventListener('click', function () { // Log the event to Amplitude amplitude.getInstance().logEvent('Item Added to Cart'); }); });</script> But I’m not seeing any of the events pushed to my amplitude data stream. Do I need to set something up in Amplitude to listen for the event, or is there something wrong with my code? I had ChatGPT proof it and i

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JKDMWNew Member
asked in Data Instrumentation
Uncaught TypeError: amplitude.getInstance is not a function

So I’m not really sure what to do about this error.I’m trying to instrument add to cart button click events to amplitude with this code:<script type="text/javascript"> document.addEventListener('DOMContentLoaded', function () { // Select all elements with the class 'sqs-add-to-cart-button' var addToCartButtons = document.querySelectorAll('.sqs-add-to-cart-button'); // Attach click event listener to each button addToCartButtons.forEach(function(button) { button.addEventListener('click', function () { // Check if Amplitude is available and initialized var amplitudeInstance = amplitude.getInstance(); if (amplitudeInstance) { // Log the event to Amplitude amplitudeInstance.logEvent('item_added_to_cart', { buttonId: button.id }); } else { console.error('Amplitude not available or initialized.'); } }); }); });</script>But it produces the problem that amplitude.getinstance is not a function. C

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