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3156 Topics
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Natália LavardaNew Member
asked in Data Instrumentation
Single entities

Hello everyone! I would like to perform analyses considering all users from a company as a single entity, as our analyses are based on how many companies use our service, not how many individual users do... Is it possible to create this segmentation/group in the Starter plan?I would also like to create specific groups, for example, only Company A, B, and C.Is that possible as well?

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Daniel Foster
Daniel FosterNew Member
asked in  Building and Sharing Your Analysis
Template Gallery charts won't populate

Brand new Amplitude user here. The template gallery seems cool; I swear I saw the charts populate for me previously. Now I just get some tips telling me to do the very thing (I think) I have already done.  Can anyone point me in the right direction for a solve?

1831
Saish Redkar
Expert
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Helpful Hero
quintinparHelpful Hero
asked in  Building and Sharing Your Analysis
Calculating new purchasers – Can you tell me what I am doing wrong here?

My numbers aren’t aligning when I do a manual auditHere’s what I want to do: As stated in the tin, I want a simple graph of new purchasers. Whenever someone purchases something, I have an event called “CompletedPurchase” Here’s how I tried to achieve thisAnd here’s the cohort for Paying Users. What am I doing wrong?

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KLeier2015New Member
posted in Data Instrumentation
GTM Template Version 26b60 Error Requests

For anyone else that has updated the GTM Amplitude template to version 26b60 or later, i’m curious if you are experiencing any issues or degraded performance. We recently updated to this version and almost immediately started seeing a massive spike in the number of http error requests….we’re talking none to over 600k in a day. We eventually reverted back to an earlier, more stable version and the error calls stopped. If you’re thinking about updating, be careful with this one. Note that during this time we made no changes to our tagging implementation.  

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Novice
Matt RudinNovice
asked in Data Instrumentation
Send limited event parameters in event streaming

I use data streaming to send Amplitude events to various marketing platforms, like Customer.io. Things used to work as I’d expect: Amplitude automatically sent all event parameters for that event to Customer.io. A few months ago that stopped happening, and Amplitude only would send the event with no parameters. Since we use the parameters to trigger different campaigns, I had to manually check event parameters under “send additional properties”, and each time we add a new event we need to go into Amplitude and check any new parameter to make sure it’s sent. The result of this is we are sending tons of empty event parameters for each event, the list of params we checked off in amplitude. Is there a way to go back to the old behavior of streaming all event parameters associated with an event to Customerio, but nothing else?

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Novice
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Novice
VivekHomageNovice
asked in Data Instrumentation
Duplicated event_id for different user_id

Hi, Based on https://help.amplitude.com/hc/en-us/requests/295103 seeking help here in communtiy.In "CP-Production", I see same event_id is being tagged to multiple users. Is this even possible ? If yes under what scenarios ?Example : event_id = 12345678and event_type = 'app_open' This is tagged to multiple users({"userId":"abcd3fgh1234"} and {"userId":"kjlmnop5678"}) at different event time. One at 2023-04-28 15:00:36.817 and other at 2023-09-15 00:27:98.023 accordingly. Any one aware why this happens ? Regards,Vivek

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AntonNew Member
asked in Data Instrumentation
Getting PageView statistic ignoring ids (UUIDs) in the urls.

Let’s assume that there is a page which shows product details.URL is https://mydomain/product/{productId}/details.{productId} is UUID.There are a lot of products.I want to know how popular this page across all products (not separately for each product).I need to build a chart which will show pages popularity ignoring any ids in the URL (aggregated statistic across all ids). What is the best practice of doing this?Do I need to customize PageView event when tracking it and add extra parameter e.g. NormalizedURL with all ids removed besides normal URL? Or is it possible to normilize URL when building chart itself?

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Novice
mradovanNovice
asked in Data Instrumentation
Event Streaming to GA4

Hi,did anyone managed to successfully use data destination event stream to Google Analytics 4? I’m using one event from Amplitude for POC, and everything seems to be okay, but there is no event in GA4. So if someone managed to do it, was there anything specific you had to do (that is not in documentation)? 

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Jacenda Davis
Team Member
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michael.tranNew Member
asked in Data Instrumentation
Unable to remove Intercom from Sources

Hi,We have an integration with Intercom as the source but are unable to remove it as a source. The issue is that there are unmapped/unidentified users that get added into Amplitude and it is eating up our MTU count.!-->The detail page for Sources/Intercom only shows the General tab and and info icon, but there is no delete icon like there is for other sources. Would appreciate any help to help us remove it as a source.Thank you

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Saish Redkar
Expert
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MvSNew Member
asked in Data Instrumentation
Basic website events + Tracking attribution data on Javascript SDK

Hi all, I’m new to Amplitude, not a dev, and I have a few basic questions. We have a website and a web app, and we’re going to use Amplitude to track user behavior on both. Our website is Webflow, and our web app is Flutter. To track both our website (example.com) and web app (app.example.com), we have to install an Amplitude SDK on both, correct?  For tracking behavior on our website, do we have to create all (basic) events ourselves? As in: session start, page view, form submission, etc? Or are these basic events in Amplitude by default?  Our dev team told me that for our web app, we have to use the JavaScript SDK (Maintenance) because we’re on Flutter. The Javascript SDK documentation states the following: “While Amplitude’s JavaScript SDK doesn’t collect web attribution data by default, setting it up is simple. The SDK can automatically collect this information if you enable attribution configuration options.”  — Where/how do we configure this? Is this something we can do from Ampl

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Novice
Adam ChesterNovice
asked in Product Personalization and Audience Segmentation
List cohorts API - sorting and pagination?

Hi!Is there any kind of sorting and pagination available for the list cohorts API? (https://www.docs.developers.amplitude.com/analytics/apis/behavioral-cohorts-api/#get-all-cohorts) Obviously the API can’t return the details of an infinite number of cohorts. We appear to be getting 140 back, but this doesn’t include all cohorts for the project. From the documentation it looks like there are no sorting or pagination parameters available. Is that really the case?How are the results from the API ordered? It doesn’t seem to be any of the parameters that might make sense like “createdAt”, “lastMod” or “lastComputed”.

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Novice
Anthony
Peer Moderator
AnthonyPeer Moderator
asked in  Building and Sharing Your Analysis
LTV $Revenue Charts still using old UI with cohorts on top?

Is the old UI (with events and cohort on the top instead of on the left) for the LTV charts just me?    

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Saish Redkar
Expert
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Deepak GuptaNew Member
asked in Data Instrumentation
Property levels (classes) grouping

I have an event property “Platform”. The levels or categories in this are mweb, MWeb, web, android, ios.I want to combine mweb and MWeb together and call them mweb. Is there a way to combine these categories together?

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Saish Redkar
Expert
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Natalie BarbuNew Member
asked in Data Instrumentation
Amplitude is not accurately tracking new users and active users

We have been using Amplitude for months and this month (July 2023) we noticed that the new users and current users on Amplitude is off. On July 12, it showed having 1000+ MAU for the month of July and hundreds of new users. When I checked back on July 14, there were less than 100 new users, a couple hundred active users, and hundreds of dormant users. We use Firebase as well and can see that we have hundreds of new users but Amplitude is not reporting them.  Please help because this is throwing off all of our analytics. We have not changed anything in our code base that can account for this change - especially since this happened mid month. 

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Novice
frank.serafineNovice
asked in Data Planning and Governance
"Suggestions" in Amplitude Analytics and Data -- Is this ChatGPT?

I noticed a new feature pop up in Amplitude Data -- “suggestions” on event names, property names, and descriptions.Is this an implementation of ChatGPT or a GPT variant of some sort?If so, would you please point me to where in the “fine print” we automatically consented to have our data used with a GPT variant?Other SaaS companies force you to either consent or reject to this use of your data before making the feature live in your account, which would be good form, given the complicated tangle of ethics and privacy issues at play in the generative large language model side of the industry. Also… My company would like to opt-out of giving our consent and request the means to do so.

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robertoNew Member
asked in Data Instrumentation
Disabling IP Tracking and Clarifying Device ID Handling in Node.js SDK

Hello,I'm planning to use the Node.js SDK to send Revenue events as they're processed by my payment system. However, I've encountered a couple of challenges that I need some guidance on: IP Address Tracking: The Revenue events are being logged with my server's IP address. Since all events originate from the server, they share the same IP address, which is causing some confusion in our data analysis. I'm interested in disabling IP tracking for all server-sent events to avoid this issue. Is there a way to globally disable IP address tracking for events sent through the Node.js SDK? Device ID Tracking in a Server-Side Context: How does Device ID tracking function on the server side? Given that these events are dispatched from a server, is there a risk that the server is assigned a single Device ID? If so, does this mean that events from different users will be recorded under the same Device ID, potentially merging user data incorrectly? I appreciate any insights or solutions you can pro

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JungHoo ChaNew Member
asked in Data Instrumentation
Issue with initial_utm_source Aggregating Across Multiple Groups in Data Table

 Hello,I hope this message finds you well. I'm currently encountering an issue while using the data table, where unique users are appearing in multiple groups, causing discrepancies in the totals.Although the initial_utm_source for actual users is listed as "naver_mo," it is also being aggregated under "naver_pc."Could you please assist me in identifying the problem and suggest possible solutions?Attached is the screenshot for reference.Thank you very much for your help.-------user lookup url : https://app.amplitude.com/analytics/rentre/project/528213/search/amplitude_id%3D847573835884  

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Experienced
Mridul SharmaExperienced
asked in  Building and Sharing Your Analysis
Can we export large number of charts as PDF for a particular dashboard?

I created a dashboard which contains 38 charts in total. First issue that I encountered was the noticeable amount of lag while viewing the page. Second issue is related to the export feature. I tried exporting the dashboard as a PDF but some of the charts are never rendered. Can someone look into this as to why the above issue is happening? The reports that I create can be bigger than the existing stuff that I have created.

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Experienced
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Anand ThakkarNew Member
asked in Data Planning and Governance
Export API: Mask/Hide Personally Identifiable Information

Is there any way to export the events data from amplitude without exposing certain user properties like email or name?

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Saish Redkar
Expert
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Joe KNew Member
asked in Data Instrumentation
[Android App] How to block or filter out Google Play pre-launch report bots

As you may know, whenever a new app version is uploaded to Google Play, a pre-launch report is run that tests the app.How can I block or filter out the events that these bots generate?Right now every time I update the app Google Play launches up to 12 bots at the same time and it’s making it it very hard to get valuable data about users that update the app.I have tried the following solution to detect the bots and disable analytics but it does not seem to work anymore (it works for Firebase Test Lab but not for these pre-launch reports):https://stackoverflow.com/questions/42797468/how-to-detect-if-the-app-is-running-on-google-play-pre-launch-report-devicesAny solutions? Thanks!

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Dmitrii YanninNew Member
asked in Data Instrumentation
Sending values.

data = { "api_key": self.api_key, "events": [ { "event_type": "your_valid_event_type", "user_id": user_id, "message": message, "post_id": post_id, } ] }If I send such a request to the api, will all the values be reached? I'm asking because in my case only the user_id reached.

2091
Saish Redkar
Expert
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LiviaSarbanNew Member
asked in Data Instrumentation
The Customer.io destination seems broken

Hi there,I was investigating an issue reported by two shared customers. I followed https://www.docs.developers.amplitude.com/data/destinations/customerio/, but regardless of what payload I use (the default one, or a customize with a random id and data), the test data does not pass through. Production data does not seem to work either (probably for the same reason).Please help. Thank you.Livia-Alexandra SarbanQA Engineer

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Esther Trapadoux
Community Manager
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Anita TNew Member
asked in  Building and Sharing Your Analysis
Can you build a report based on the last click only of an event?

I have an event that tracks clicks on a toggle, and I have an event property on that event called “enabled” that tracks whether they have enabled (=TRUE) or disabled the toggle (=FALSE).I am trying to measure the number of unique users that currently have the toggle set to enabled, and the only way to do that is to know what the value is the very last time they clicked the toggle.Is there a way in a segmentation chart or a funnel chart to only count last clicked event where enabled = TRUE?

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Saish Redkar
Expert
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johnny-shippioNew Member
asked in  Building and Sharing Your Analysis
Best Practice to separate environments using Ampli Wrapper

Hi, I’m quite new to Amplitude. I’m intalling Amplitude to my Saas web application made by react and typescript. I have several envrionments of this application. ex) local, dev(qa), staging, production. First, I thought having project per environment was the right way( I’m ok to use dev project for local,dev,staging and prod project for production enviornment). But, seeing generated code by Ampli Wrapper, I got confused.  This is the fragment of  generated code. export type Environment = 'projectname';export const ApiKey: Record<Environment, string> = { projectname: 'xxxxxxxxx'};This shows environment = project. However, ampli.json seems not to be configurable for multiple project. Do I need to create source per enviornment and project per app? What is the best way to setup Amplitude project in multi environment scenario for Ampli wrapper user? What I want is simple, I need an environment to test if my implementation is OK before releasing code to production. Plus, I want to kee

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Nick FomichNew Member
asked in  Building and Sharing Your Analysis
Can not interconnect user from web with user from mobile using the same event/user property, when creating a funnel

Hello, dear Community!What I’m trying to do is:I’m sending an event from web (when user opens download link) with property “web_pairing_user_id”, while setting user property “web_pairing_user_id” with the same value When user installs the app and accepts this particular invite, I set the same “web_pairing_user_id” to user properties of a user plus sending it with the “invite accepted” event Then I create a funnel with web and mobile events going one after another, picking “Holding property constant” (selecting “web_pairing_user_id” here, I’ve tried both event and user property) As I understand, Amplitude should match users with the same value in this property and build a correct funnel, but this doesn’t work :(I’ve checked both events that were sent today and they both have this event property with the same value. Maybe there is another way to somehow create such funnel?Looking forward to your help 😓Attaching some screenshots. 

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