Skip to main content

User Groups
Events
Documentation
Blog
Product Updates
Academy

Homepage
Using Amplitude

Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

3112 Topics

EshaHelpful Hero

asked in Data Planning and Governance

Unable to stream events from Amplitude to Customer.io (no error messages but also no events)

Trying to send a few events from Amplitude to CIO Would have expected to see these events in the CIO Activity log but not seeing any (though bottom screenshot confirms that test events are being sent from Amplitude → CIO) Can confirm that Amplitude is receiving the events because I see them in the console

asked in Data Planning and Governance

Retroactively adding property groups?

Let’s say I have a bunch of old events with the properties albumName artistName genre recordLabel releaseDate songDuration songTitle I’ve added these to a few Events already, but then I discover property groups and create a new Song property group.I can add these to new events that don’t have the Song property group, but how can I convert my legacy event properties to the property group? Should I just delete the properties and re-add the property group?

Ryan ChaseNew Member

asked in Building and Sharing Your Analysis

Average purchase amount per user

I am looking to calculate average purchase amount per user and split users by a specific threshold. For instance, users with an average purchase amount either above or below $10. I know you can do an average of purchase amount across purchase events as well as ARPU but both of these use aggregates across events/users.If that isn’t possible then I would likely have to just group users by whether or not they’ve made purchases above $10.

Gerrit MewesNovice

asked in Data Instrumentation

How are user properties applied in retention reports?

(1) Is there any way to apply retention analysis to user properties retro actively?Example: we just introduced a form to track the users “hair color”, and i would like to do a retention analysis and group by the user property hair color, but also for the time before we introduced this property (which would be an assumption that whatever hair color the user has today, they had it from the very beginning)(2) What if the hair color of a user changes over time, how would he be included in the retention analysis? E.g. he had “hair color” = “black” in the first 3 months of his lifetime, but then changed to “blonde”?

BartNew Member

asked in Data Instrumentation

Amplitude suddenly returning ERR_CONNECTION_REFUSED to all track attempts

Last Monday 4th of March, in the middle of the day, Amplitude suddenly stopped receiving events from our iPhone and Android apps. The web integration continues working as normal. See the “logged in” event below for example. Android (blue) and iPhone (purple) suddenly go to 0 at 4pm UTC-3, while Windows (i.e. web) remains normal. Other events show the same pattern. When I log what is happening in my own Android phone, I see a `POST https://api.amplitude.com/ net::ERR_CONNECTION_REFUSED` error: We made no changes on our end anywhere near that time. What could cause this and how can I fix it?

srahmanNew Member

asked in Data Instrumentation

Company ID not pulled in via Dashboard API

Hi, this question may be similar to this one:I am pulling in data via Dashboard API. I had success but when I tried to Group By the Company ID the resulting output is not bringing in this ID. It is bringing in the data but not the ID?This is an example of the parameters used. Any help is appreciated

Herb LauHelpful Hero

asked in Building and Sharing Your Analysis

custom metric permitted events and other related things

@jennruAre we not allowed to refer to Cohorts we’ve created as part of custom metrics?For our situation, I’m trying to create a custom metric for the third column in second image below.The first column is just users to a page. The second column is users to that page who were part of a cohort. That custom cohort is users who viewed a thank-you page, which is for us our final conversion step.Third column is intended to be second column divided by first column, as percentage.Within first image below is the available events, and the event is viewed page filtered to that cohort. Trying to work out some combination that makes that work in some fashion.Thank you!

Herb LauHelpful Hero

asked in Data Planning and Governance

We need to be notified when traffic to a specific chart changes

https://help.amplitude.com/hc/en-us/articles/115001764612-Insights-Spot-anomalies-in-your-metrics-quickly-with-alerts More specifically, we’d probably have to set up multiple alerts, based on traffic to the first step of a funnel, also to the last step in the funnel.The above link implies that the Insights add-on should be able to help with this if the organization has the Growth plan enabled, which we do. I looked at a chart which I am creator of, and there’s a “bell” icon at top right next to the “more” drop down menu, which does allow set up of alerts (which implies that the Insights add-on is already built in to our plan possibly??) however, it seems to not allow the last 7 or 30 days, or any choice at all. @Esther Trapadoux are there permission levels I need, or what other thing am I missing to have an alert set up for traffic changes to a funnel chart? Thank you. @mkoiva

joeybloomNew Member

asked in Data Instrumentation

When will the deprecated HTTP API v1 stop working?

I understand that the HTTP API v1 has been deprecated and that we should eventually upgrade to the HTTP API v2. However, the HTTP API v1 is still functional. When will Amplitude be shutting down HTTP API v1? Or will it continue to function indefinitely?

mandychatignyNew Member

asked in Data Planning and Governance

Remove internal users from analysis

Hi, I’m looking to exclude internal users from my A/B testing analyses. When we all worked in the office it was easy to block the IP, but since our company is primarily remote workers I’m looking for a solution where I can create a segment that excludes everyone on our team from my test data. I don’t believe that asking individual users to somehow block themselves will be successful, so I was thinking about creating a segment and blocking user ids. It would be anywhere from 25-100 people so any suggestions are welcome.

kelly dctNew Member

asked in Data Instrumentation

Avg number of event per unique user

I’d like to know how many times on average unique users trigger a specific event, how can I do it? Do i need to select an event and group by user ID? Are there any other way that doesn’t require the user ID?

pawanWell-Versed

asked in Data Instrumentation

how to merge -1 session id events

how to merge -1 session id events with others

Masashi HayashiNew Member

asked in Data Instrumentation

I updated user properties using the Amazon S3 as an offlineevent. Why are there still “none” values in my charts?

I found this FAQ and this question is almost the same as I am facing now. I updated user properties using the Identify API. Why are there still “none” values in my charts?https://help.amplitude.com/hc/en-us/articles/360052385792-FAQ-Modify-or-delete-historical-data I cannot understand the definition of “another event” because the target users in my Amplitude account have done some “Events” after uploading the newest UP data from S3 by checking the UserStream charts. Using the Identify API only updates user property values for future events. Data that Amplitude has already ingested cannot be changed. The user will have to fire another event in order for Amplitude to apply the updated property value. More details on how user properties are updated can be found here.

mkoivaWell-Versed

asked in Data Planning and Governance

SDK Update March 2024

Does anyone have specifics of what changed in the March SDK template update? I see the wrapper changed but am looking for more specifics.Also with cookie deprecation is there concern for breakage on the Initialize tag.Thanks

Maggie LittleNew Member

asked in Building and Sharing Your Analysis

Daily Login Activity

Hi there, I am a beginner with the Amplitude platform - I am curious why the line graph for Daily Login Activity shows multiple lables of Monday, Tuesday, Wednesday, etc. and why there is a (none) associated to this activity. Also I’ve selected Frequency to measure this data but the number of logins that are displayed in the chart are different from the numbers in the line graph. Thanks!

BubbleNew Member

asked in Data Instrumentation

Could you please inform me if there is a document explaining each field of the API Response?

In the API References document, I only found explanations for some of the Response fields. Explanations for certain fields and the return values of some interfaces are missing. For example, it is mentioned in "Get results from an existing chart" that "Responses vary based on the chart's type." Is there a document that provides a detailed explanation of the meaning of each return value for every interface?

Gabrielle CorreiaNew Member

asked in Product Personalization and Audience Segmentation

List of customers

In the entry report on the platform, were we able to put in this list the customers who did not take the action?

jose.asilisHelpful Hero

asked in Building and Sharing Your Analysis

All Amplitude IDs should be integers. Please confirm that the file only contains valid Amplitude IDs and no extra columns or characters.

Hi everyone :) I’ve tried reading:Error with uploading csv for cohorts - none of the upload user id matches | Community (amplitude.com) Errors with Amplitude ID importing cohorts | Community But I don’t know what’s wrong.I’ve extracted the list of Amplitude IDs from a Funnel, copied and pasted them on a csv, and .txt files with nothing more than the numbers (no commas, nada). Just line by line, and the platform rejects it. Any ideas why?

ursyathiNew Member

asked in Building and Sharing Your Analysis

Okta certificate revokation

I am using Okta for SAML sign-on. I need to change the default self-signed certificate of Okta and use a certificate signed by third party. I need this because I need to revoke Okta certificate and check the OCSP flow in my server and check whether Okta authentication is rejected. Is this supported in Okta? please help

Dave BaskindNew Member

asked in Building and Sharing Your Analysis

Downgrading back to Starter Plan from Plus

Apologies if this isn’t the correct sub-forum to post in—it was the closest I could find!I can’t quite figure this out from the terms or documentation, but is it possible to go onto a Plus plan for a given period of time, such as when we anticipate a large volume of MTUs, and then fall back to Starter again?

Pitmayniac PitmayniacNew Member

asked in Data Instrumentation

Stuck at "View Live Data"

I am on free plan and I sent identify calls via Segment. But on Amplitude UI, it is stuck at "View Live Data" step for a few hours

LeonNew Member

asked in Data Instrumentation

Get the Array length of a user property

Hey there,I have a custom User property “subscriptions” that contains an array of strings as so: subscriptions = [“Netflix”, “Disney+”, “Spotify”]Is it possible to create a chart that shows the number of subscriptions a user has? That would mean I need to somehow get the length of the array in the Segments area.I am not sure if something like this works:Could you please clarify how the operators work with arrays and if what I am trying is doable without creating a new property that contains the number of subscriptions such as number_of_subscriptions: 3GreetingsLeon

Arran SNew Member

asked in Building and Sharing Your Analysis

Unclear how filters work (is it AND or OR logic)?

How do filters work in Amplitude?Do they use AND or OR logic?E.g. is the below filtering forwhere path contains “orientation” OR does not contain “integrate”OR IS IT where path contains “orientation” AND does not contain “integrate” If I want to be able to apply OR logic what is the approach?If I want to apply AND logic what is the approach? If someone can point to some clear documentation that would also be useful.

AA2000New Member

asked in Data Instrumentation

How long does it take to set up Amplitude Analytics for a website? Front-end and back-end?

Hello, I’m new to Amplitude.My company is about to start using Amplitude Analytics for our website (online shop).So the question is, How long (how many man-hours) does it take to set up Amplitude Analytics?Can we estimate how many man-hours it’s going to take to set up front-end and back-end?I’m asking because we don’t have front-end developers in our team, is this going to be a problem?Thanks!

asivakumarExperienced

asked in Building and Sharing Your Analysis

Realtime sync from Cohort to a webhook

Hi, I’d like to sync a cohort to a web hook in realtime (without going via UserProfile API), would anyone know if this is possible ?

1
...
23
24
25
26
27
28
29
...
125

Page 26 / 125

Recent Tips & Tricks

Improving Data Quality with Collaboration
Tag Manager Vs. SDK
Insights Are Only As Good As Your Schema

Powered by Gainsight

Terms & Conditions Cookie settings

Welcome to the Amplitude Community!

If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. You can also create a Guest account below!

If you're a current customer, select the domain you use to sign in with Amplitude.

analytics.amplitude.com analytics.eu.amplitude.com

or

Username *

E-mail address *

Password *

I accept Terms & Conditions.

loginBox.register.email_repeat

Welcome to the Amplitude Community!

If you don't have an Amplitude account, you can create an Amplitude Starter account for free and enjoy direct access to the Community via SSO. Create an Amplitude account. Want to sign up as a guest? Create a Community account.

If you're a current customer, select the domain you use to sign in with Amplitude.

analytics.amplitude.com analytics.eu.amplitude.com

or

Sign in as a guest with Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK