Skip to main content

Using Amplitude

Start here to find answers about Analytics, Recommend, Experiment, and Data.

3317 Topics
M
miyamayaNew Member
asked in Data Instrumentation
Same Tracker but different user segmentation

Hi All, We are a job recruitment platform and offers different plans for companies to choose from. They can either purchase during the 14 Days trial period OR after expiry OR upgrade plan any time in the future.  The CTA is mainly clicking on the plan's purchase button on the Plans Page, but we wish to track which type of users it is (First time user- During Trial, First time user - Expired Trial, Repeat purchase after cancellation, Upgrade purchase with existing plan), may I know how should I go about it with setting tracks for it?   Thank you and hope to hear from you soon. 

3691
Saish Redkar
Expert
D
Conversationalist
Dmytro ZasukhaConversationalist
asked in Data Instrumentation
Kochava doesn't always send "[Kochava] Install" events

Dear Amplitude Community,I have Kochava attribution solution in my app which forwards attribution event to Amplitude through the “[Kochava] Install” event. In my case some events are being sent and others aren’t sent. I had contacted Kochava Support Team already, and they asked me to get a rep from you directly mentioning that “Our postbacks are formatted as requested by Amplitude” and “we'll need you to loop in your Amplitude rep so they can provide us with guidance on how we should update our postback template with them to prevent this issue”.  I provide you with examples of requests which are sent and which aren’t sent below. They are taken from Kochava account. Previously I removed all sensitive information with “<>”. You can see that there are needless escape characters which are “\” (backslash). I suppose that they aren’t used in actual requests but are only shown as strings in Kochava account, but I can’t be sure. Otherwise, all requests would fail with 400 response code a

5704
Nehita I.
Team Member
V
vadymNew Member
asked in Data Instrumentation
How do I export time-stamped event data?

I sampled a specific event and then exported a list of users, but there were no timestamps in the table.   

7161
Saish Redkar
Expert
V
VitruvianPeteNew Member
asked in Data Planning and Governance
A bug in in Data(Beta) which prevents creating Custom Events

Hi folks,It appears there’s a bug in Data (Beta) that prevents me (an Admin) from creating “Custom Events”.  Screen shot below. Can this bug be urgently rectified?I can understand transitioning the Govern screen to the Data product, but if there are some material bugs, a forced transition may be a bit premature.

8334
Denis Holmes
Team Member
V
VitruvianPeteNew Member
asked in Data Planning and Governance
Using the new "Data" product in Amplitude, how do you make an event "Inactive" after it's been deleted

I’ve just been forced into using Amplitude Data, as all the Govern settings have moved there.In the process, I deleted some events which shouldn’t have been flowing.Unfortunately. one of those events was marked as “Active” so showed up in all my “Any Active Events” charts.  When I go back into “Data” to find it and mark it as “Inactive”, it’s not coming up in the list.  I’ve also tried Creating the event again, but to no avail.How can I make the event as Inactive? 

4723
V
A
Novice
alexnicolNovice
asked in Data Planning and Governance
Events are not loaded on the new Data page

Hi,I cannot seem to be able to see any events on the new Data page. The web console throws an error when loading, which I’m assuming is probably related.Any idea what’s going on?Thanks

3932
A
Novice
N
Novice
NikitaAtmoNovice
posted in Data Planning and Governance
Events appearing in user look-up but not in data (ex. govern)

Hello!Recently, my developers and I ran into one important problem.We cannot view events in the Data (ex. govern) section and, in particular, build charts and graphs in the control panel.But at the same time, these events are successfully displayed in the User Look-Up.What can I do?Thank you in advance!

2614
N
Novice
C
Well-Versed
carissa.mokWell-Versed
asked in Data Instrumentation
Amplitude platform user property not tracking mobile traffic

Hi! I had a question regarding the default amplitude platform user property which seems to be tracking weirdly on our product. Currently, when we're trying to make a chart to segment the users by mobile vs. web, it says that all of our users are accessing our platform through the web. However, we're still currently tracking on Google Analytics as well, which shows a decent amount of mobile traffic. I have some screenshots to show exactly what I mean, but I’d appreciate any insight into what's going on. Thanks! 

7413
C
Well-Versed
D
dan.sailNew Member
posted in Data Instrumentation
Issue with "Time Spent" session length analysis

 EDIT - RESOLVED Turns out the issue had to do with setting certain events (which made up the bulk of these sessions) as inactive, which changes how session lengths are calculated Hey everyone, Having an issue with a Time Spent analysis, where the session lengths don’t seem to be calculated properly in the graph. For example, I have this session from March 28th that should have lasted ~5 hours with Session ID = 1648497402637. Session length should be ~5 hours When I run the User Sessions analysis, filter for this user and look up the same session ID, I get the “answer” that this session was 4 minutes long. same session, total time spent = 4minHas anyone else run into this before/have any idea what is happening? Thanks!Dan Here’s the setup for the graph  

3471
Jeremie Gluckman
Team Member
X
Well-Versed
xiaomeng.zhangWell-Versed
asked in  Building and Sharing Your Analysis
Post-group analysis on event attributes&filter event

We have an event whose property is the playback duration, we want to group the playback duration according to 0-5, 5-10, how can I do this？ And We want to get the data with the largest event attribute value for each user for analysis？how can I do this？ 

3862
Jeremie Gluckman
Team Member
D
deanjrobertsonNew Member
asked in Data Instrumentation
Delete organization

Hi there, we have created multiple organisations by mistake when setting up Amplitude.  How can we delete them and start again from scratch?

9303
Denis Holmes
Team Member
SheenaGreen
Super Helper
SheenaGreenSuper Helper
asked in  Building and Sharing Your Analysis
Recommendations for tackling multi-touch attribution?

Hi there, Our media team uses a MTA model for assessing campaign performance. I’d love to be able to use Amplitude to visualize this, but not sure if there’s a great way for me to do so. We fire an event called Landing Page View each time a new session is initialized on the web. We can set a user property, Medium, upon the initial Landing Page View that reflects the utm_medium in the URL. For subsequent Landing Page Views performed by that user, I can append the additional utm_medium values to the Medium user property, creating an array of values.This is where I get stuck because I would want to see the different combinations of Medium values that a user has at Purchase. My desired out come would be something like this - Purchase event, grouped by the user property Medium:[‘Email’] - 20 // 20 users just had Email as the Medium at Purchase. Email gets 100% of the credit for 20 sales.[‘Email’, ‘Email’, ‘Display’] - 5 // 5 users had Email twice and display once as the Medium at Purchase.

5414
sydney.koh
Team Member
L
Helpful Hero
liukaichiHelpful Hero
asked in Data Instrumentation
How Sessions are Counted

This seems like a newb question but I’m getting confused between theory and practice here when it comes to Ampltiude Sessions. Here’s what’s I read from Amplitude Docs:For mobile, a session begins when the app is brought into the foreground; it ends when the app goes into the background and no events are fired for at least five minutes. All events sent within five minutes of each other are counted towards the current session. Note that you can define your own session expiration time by calling setMinTimeBetweenSessionsMillis(timeout) , where the timeout input is in milliseconds. On a browser, a session begins when the website is opened and the SDK is initialized; it ends when the last event is triggered. Web sessions time out after 30 minutes by default. All events fired within 30 minutes of each other are counted as part of the same session. This timeout window can be customized via the JavaScript SDK configuration options.However, this seems contradictory when in practice, so I have

352110
L
Novice
N
nutzNew Member
asked in Data Instrumentation
Client Event Time vs Client Upload Timestamp when using the HTTP V2 API

Hello,I’m wondering on how was the Client Upload Time generated when we are sending our Amplitude event using the HTTP V2 API.If what I understand is correct, the time properties within the api is the Client Event Time. Here’s our Amplitude implementation setup:Event is collected through the client side (browser) with a local timestamp. This event is then sent to our backend server which then does some data transformation before sending it off to Amplitude through the HTTP V2 API.The problem we’re trying to solve:We’ve observed that quite a large number of our users has their local time set incorrectly. (ie. the example shown in the screenshot, the user is 5 hours behind the actual local time)  

13233
Denis Holmes
Team Member
Jeremie Gluckman
Team Member
Jeremie GluckmanTeam Member
published in Data Instrumentation
On The Blog: What is Customer Data?
On The Blog: What is Customer Data?

Hi Datamonsters!  @arpitc is back in the Amplitude Community with his latest post, part 1 of a 5 part series. This month he’s provided an overview of customer data. Learn how to collect accurate customer data to understand user behavior and build personalized experiences on the Amplitude blog and send us any questions that come up. Keep an eye out for Arpit’s next post in April on the purpose of event data. Stay tuned! Feel free to contact Arpit by commenting here or by posting questions in the astorik community! 

2490
Jeremie Gluckman
Team Member
X
Well-Versed
xiaomeng.zhangWell-Versed
asked in  Building and Sharing Your Analysis
Post-group analysis on event attributes

We have an event whose property is the playback duration, we want to group the playback duration according to 0-5, 5-10, how can I do this？ 

3541
Saish Redkar
Expert
K
Conversationalist
KilyaviConversationalist
posted in Data Instrumentation
Only server events in Event Stream

Hi everyone! We found one user, he play for 121 day in our game, but in his event stream he has only server events.  All others players tracks normal

5068
ning.chang
Team Member
M
Novice
MelissaSnellNovice
posted in Data Instrumentation
Possible cause of ESOCKETTIMEDOUT when calling Export API

In recent weeks we are increasingly seeing the node js code that pulls events from the Export API failing with ESOCKETTIMEDOUT. The code calls the export API asynchronously once a day to retrieve 24 hours worth of events, leaving a gap of about 4 hours to try to get around the fact that the API will fail with a 404 if the final hour/s are not present. This is not listed as one of the errors that one might receive from the export API : It is as if the export API is rejecting the request, or that DNS is failing to resolve. However I can subsequently trigger the task manually and it runs without error.I did not think that this would be due to either missing data based on the time range requested or the data size, because these are supposed to return specific errors, and I have seen the 404 error on previous occasions (which is another thing: why can’t the APi just return the data that it actually has for the date range requested, even if it has nothing for only the final hour of the reque

87029
Jeremie Gluckman
Team Member
A
alexandr.stNew Member
posted in Data Instrumentation
Sending multiple events

Now it is impossible to send more than 2 events from the page, is there such a possibility at all or is there a limitation on sending events (no more than 2 from the page)?

5335
Jeremie Gluckman
Team Member
J
jsphdiazNew Member
posted in Data Instrumentation
Snowflake Ingestion Not Ingesting But No Errors

Hey all!I’m trying to ingest data from snowflake into amplitude using what is shown here I’ve got Snowflake and Amplitude connected correctly but when I start the ingestion, it says it completed with no errors but no data is actually ingested. At first I thought it was because my user_ids probably isn’t in the correct format and/or I’m using the wrong user_id but I double checked and everything looks to be in order.​​​​​my sql is as followswith user_emails as (select user_id, user_email from users)select to_varchar( user_id ) as "user_id", object_construct('email', user_email) as "user_properties"from user_emailsI’ve checked that the user_ids in snowflake exist in amplitude, and they are there. Not really sure how to start troubleshooting this. Any thoughts?

3162
Jeremie Gluckman
Team Member
A
apollograceNew Member
posted in Data Instrumentation
"Missing_event" on Identify request

(This is also added as a comment on https://community.amplitude.com/topic/show?tid=614&fid=57 - but since that one is marked solved, I’m not sure it’ll get any attention there.)I’m hitting this too, and changing my payload to encase the identifications in a string didn’t help. Working in python, and using this data as a json body in a POST to https://api.amplitude.com/identify. (Also tried api2.)I’m previously tried:{ 'api_key': '<my-key>', 'identification': [{ 'user_id': 'my_id', 'user_properties': {'email': 'me@mydomain.com'} }]}After reading the tid=614 thread, I tried:{ 'api_key': '<my-key>', 'identification': '[{"user_id": "my_id", "user_properties": {"email": "me@mydomain.com"}}]'}I’m still getting the very uninformative “missing_event” 400 error.Meanwhile, a direct curl call that follows the style given on https://developers.amplitude.com/docs/identify-api, with the two --data arguments (--data api_key=<my-key> and --data identification=[{...}]),

8262
Jeremie Gluckman
Team Member
L
Lucas P BordignonNew Member
posted in Data Instrumentation
Look-up for a User based on IP address through the API

Hello everyone!I'm currently trying to merge an identified user (e.g. User ID: 123) with an anonymous one, tracked through different applications and domains. If I know the User ID of the identified one and the Device ID of the anonymous one, we have a way to merge these two through the Identification APIHowever, the most reliable information I have is the IP address from the anonymous user. Is there an endpoint where I can lookup for all users that have the given IP address?I know we can do that through the UI, but couldn't find any endpoint via API REST___Additional ContextWe're currently working in an application that integrates with Shopify. We're using Amplitude to track the journeys the customers of our brands have on their websites, from adding products to cart until they finish the checkout processHowever, given we can't control the steps that go through Shopify, we added most of the identification steps through the browser. But at specific moments, the customers close the conn

10214
Jeremie Gluckman
Team Member
J
jonhighNew Member
asked in  Building and Sharing Your Analysis
View users/accounts that haven't used a specific feature

Hi everyone! Hoping this community’s Amplitude expertise can help me out! I’m looking to answer the question of “what accounts or users haven’t used a specific feature in my application yet?” However, I’m not having much luck with building a chart that would help me analyze that data. Any ideas, thoughts, or insights on how I might achieve this?Thanks!

4144
Jeremie Gluckman
Team Member
aalqaroot
Experienced
aalqarootExperienced
posted in  Building and Sharing Your Analysis
External user ability to edit text box on a shared notebook

Hello! It looks like external users are able to edit text boxes on a publicly shared notebook. Is there a way to make the notebook “view-only” and restrict external users from making any changes to anything viewed in the notebook (similar to dashboards)? 

3327
Jeremie Gluckman
Team Member
J
jhm-brigitNew Member
asked in  Building and Sharing Your Analysis
Can I show relative change in two events?

I have an Event Segmentation chart with two events, with greatly different amplitudes. I'd like to express them as a percentage change from a (start of period) baseline. This is common in finance. For example, here is a YTD comparison of two indexes (S&P 500 and a Cryptocurrency index). Note how each line is shown as a percentage change from the first time period inthe graph:https://www.google.com/finance/quote/NYXBT:INDEXNYSEGIS?window=YTD&comparison=INDEXSP%3A.INXAny idea how to do it in Amplitude? Thanks!

12214
Jeremie Gluckman
Team Member

Recent Tips & Tricks

Terms & ConditionsCookie settings