The most recent content from our members.
We've had a lot of challenges making guides work. We have about 10 guides that are limited to 1 screen each (in our app). The guides are triggered by the page they are on, and targeted by user properties which we set from our app. So it is possible for a user to take an action in our app, that updates a user property in…
Hi all, We are getting set up on Amplitude and want to be able to have demo videos automatically show up in a guide in a 9:16 ratio (vertical/portrait) and not in the crunched landscape orientation that the current frame delivers for Vimeo and YouTube. We are using the iOS SDK, which seems like it may be the limiting…
It would be great to have the option of playing back video (and having the video preview) in a 9:16 (vertical) orientation so that an end user of a video in a guide didn't have to full-screen the video in order to have it play in the correct orientation. It would also be great to have support for Wistia as more and more…
Hi, I’m trying to setup an NPS survey top run across my paid customer base. This includes 9 languages and roughly 15K paid accounts. I’m struggling a bit with the Trigger and Limit settings as they’re not working as I expected based on the descriptions. In a perfect world I’d want the nps survey to pop up a few times a…
Hey All, The docs say: “Amplitude's Guides and Surveys SDK enables you to deploy Guides and Surveys on your website or application.” I cant find any mention in the docs on how to setup or run surveys on iOS. Is it possible?
As part of one of our guides we want the user to click on a “product” on the homepage and then inside the “product profile” page (/product/[id]) we want the user to continue his guide ( make the “purchase”) does Amplitude currently support any way of doing this? when i direct the user to another page the Guide does not…
Hello all, we’re working on implementing the guides and surveys functionality and running into a few issues and looking for any guidance or support from other users who have run into these issues. * The survey does not immediately load for the user. The user is required to refresh the page before the survey is shown. *…
Hey Community, I tried posting these questions before but didn’t receive much traction, hoping this one gets movement. We’re having some issues with the guides and surveys install, but hope these can be resolved. * The survey does not immediately load for the user. The user is required to refresh the page before the survey…
Our team takes accessibility seriously and cannot adopt user-facing features without confirmation that they adhere to modern accessibility guidelines, especially WCAG 2.1 AA (https://www.w3.org/TR/WCAG21/) I was unable to identify from Amplitude’s Academy course or documentation that the Guides and Surveys for Web (and…
Dear Support Team, We have added surveys to our product and tested them internally. However, we encountered some bugs and unexpected behavior where surveys cannot be snoozed or dismissed even after users have completed them. We have triple-checked the limits and settings of the surveys we created, but the issue persists.…
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