No new users displays and their amount doesn't match with amount in Google Play

pkolesnikov

For some reason amount of new users looks really strange

Blue line is new users, Sep 6 and Sep 8 have 0 New Users

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Accepted answers

Denis Holmes

Hi pkolesnikov ,

Thanks for the chart! I found some new users with only a few events before they stop such as here and here. Some with longer sessions such as here. However, looking at this chart, I can see a very large amount of new users are coming from version 3.2. So I would look into the changes made in version 3.2 and see if there is a reason why so many users are being generated. It could possibly be an implementation issue!

Kind Regards,
Denis

All comments

Denis Holmes

Hi pkolesnikov ,

Thanks for writing into chat. It would be difficult for us to debug this as it seems this is genuine data from the screenshot. Can you share a link to the chart and I can take a closer look to see if anything unusual is occurring?

Kind Regards,
Denis

pkolesnikov

https://analytics.amplitude.com/mynalabs/chart/6zeo9d8?source=dashboard

Denis Holmes

Hi pkolesnikov ,

Kind Regards,
Denis

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