Issue with Screen Replay in Android Application

I am currently integrating Screen Replay into my organization's new Android application and have encountered an issue. While the screen replays appear in the list, the videos themselves only display a loading component along with the touch interactions made by the user. Unfortunately, the actual UI elements are not visible in the video.
To provide more clarity, I have attached a video demonstrating the issue.
Could you kindly assist me in resolving this issue? Please let me know if you need any additional information or logs to help investigate further.

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Session Replay

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Louis Duboscq

I am currently integrating Screen Replay into my organization's new Android application and have encountered an issue. While the screen replays appear in the list, the videos themselves only display a loading component along with the touch interactions made by the user. Unfortunately, the actual UI elements are not visible in the video.

To provide more clarity, I have attached a video demonstrating the issue.

Could you kindly assist me in resolving this issue? Please let me know if you need any additional information or logs to help investigate further.

Hello,

Same on my side. Would be very appreciated if you could share a solution if it’s a problem on our side or a date for a fix if it’s a bug. Thanks!

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