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Project deleted by mistake

  • 9 April 2023
  • 2 replies
  • 114 views

We have deleted our main analytics project by mistake 

and we discovered this after 13 days 

how can we restore the data please as its very critical data to the whole the whole organization ? 

thanks in advance 

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Best answer by Esther Trapadoux 16 April 2023, 16:17

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Userlevel 6
Badge +9

Thanks for reaching out @Ahmed zoheiry. Please send details to our support team requesting to restore your account here https://help.amplitude.com/hc/en-us/requests/new

Userlevel 5
Badge +8

@Ahmed zoheiry hi! Crossing my fingers we can restore your account for you.

 

Just wanted to post more details to what normally happens in case another community member has the same issue in the future:

 

If this request to undelete a project was sent within 7 days of the project deletion, our support team can undelete the project immediately. 
 
After 7 days from a project deletion, the support team will need to make a request to our Eng team to see if there's any way to restore this project before it is permanently deleted. There’s no guarantee we can restore a project but will make every effort to do so.

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